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GoToMeeting pros and cons

Vendor: GoTo
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Ease of setup and login for attendees is a key advantage.
GoToMeeting is cost-effective and reliable for audio meetings.
The dial-in capability and low latency provide seamless meeting interaction.
Allows presenters to manage seminars smoothly with features like screen sharing and whiteboarding.
Security is robust, helping users reduce physical travel by hosting meetings online.

CONS

GoToMeeting has poor error recovery and struggles with network glitches.
Non-IT users find GoToMeeting enrollment difficult.
GoToMeeting experiences stability issues during sessions.
The recording functionality was limited to admins, causing potential issues if recordings were missed.
Adding more participants to GoToMeeting meetings is not seamless.
 

GoToMeeting Pros review quotes

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
May 5, 2023
Reduced the need for physically commuting between offices.
Steve Abshire - PeerSpot reviewer
Information Systems Specialist III at a university with 10,001+ employees
Aug 23, 2022
GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.
Luiz Kazan - PeerSpot reviewer
Head of Digital Solutions at a computer software company with 1,001-5,000 employees
Jul 25, 2024
With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions.
Learn what your peers think about GoToMeeting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
ST
Senior Technology Specialist at 0
Jul 18, 2024
We can record meetings and share the screen with participants.
reviewer1903092 - PeerSpot reviewer
Operation Manager at a energy/utilities company with 10,001+ employees
Oct 5, 2022
It's easy to set up.
reviewer1294581 - PeerSpot reviewer
Strategic Sourcing Director at a tech services company with 5,001-10,000 employees
Apr 25, 2022
It works, it's reliable.
reviewer1238094 - PeerSpot reviewer
Director, Information Technology at a financial services firm with 51-200 employees
Oct 9, 2021
It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free."
Jacky Hood - PeerSpot reviewer
CEO at FieldDay Solutions, Inc.
Jul 18, 2020
GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.
Mariana Martins - PeerSpot reviewer
Accounts executive at FCBrasil
Feb 13, 2023
We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place.
teamlead968247 - PeerSpot reviewer
Team Leader Presales at a comms service provider with 51-200 employees
Jan 18, 2022
Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.
 

GoToMeeting Cons review quotes

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
May 5, 2023
Lacks ease of connectivity, calendar integrations, and third-party app integrations.
Steve Abshire - PeerSpot reviewer
Information Systems Specialist III at a university with 10,001+ employees
Aug 23, 2022
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Luiz Kazan - PeerSpot reviewer
Head of Digital Solutions at a computer software company with 1,001-5,000 employees
Jul 25, 2024
The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator.
Learn what your peers think about GoToMeeting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
ST
Senior Technology Specialist at 0
Jul 18, 2024
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members.
reviewer1903092 - PeerSpot reviewer
Operation Manager at a energy/utilities company with 10,001+ employees
Oct 5, 2022
The product itself doesn't stand out against other options on the market.
reviewer1294581 - PeerSpot reviewer
Strategic Sourcing Director at a tech services company with 5,001-10,000 employees
Apr 25, 2022
Sometimes we'll run into issues where firewall rules aren't set correctly and won't work.
reviewer1238094 - PeerSpot reviewer
Director, Information Technology at a financial services firm with 51-200 employees
Oct 9, 2021
GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure.
Jacky Hood - PeerSpot reviewer
CEO at FieldDay Solutions, Inc.
Jul 18, 2020
I didn't like the fact that they tried to make their new version look like Zoom.
Mariana Martins - PeerSpot reviewer
Accounts executive at FCBrasil
Feb 13, 2023
We would like some improvement in the speed of initiating this solution, as it is currently fairly slow.
teamlead968247 - PeerSpot reviewer
Team Leader Presales at a comms service provider with 51-200 employees
Jan 18, 2022
The solution could always be more secure.