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Cisco TelePresence vs GoToMeeting comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.0%, down from 3.1% compared to the previous year. The mindshare of GoToMeeting is 3.2%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Cisco TelePresence3.0%
GoToMeeting3.2%
Other93.8%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable. So, I would rate the stability a ten out of ten."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The SpeakerTrack feature is the most valuable feature."
"The configuration is a valuable."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"PresenterTrack cameras improve the meeting experience."
"Superior video and audio experience."
"GoToMeeting is a nice program and they have a lot of features."
"The most important feature for me was the iPhone app."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"Overall, this solution is very good, with only the management and pricing in need of improvement."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
 

Cons

"Cisco TelePresence could improve its integration capabilities."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The calling features can be improved."
"Cisco TelePresence license is expensive and should be reduced."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The tool is expensive."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"There may be more features available in, for example, Cisco WebEx."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"GoToMeeting is a little bit expensive compared to other products."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"I didn't like the fact that they tried to make their new version look like Zoom."
"Manageability needs to be improved."
 

Pricing and Cost Advice

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"I will rate the tool's pricing an eight out of ten."
"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Performing Arts
11%
Manufacturing Company
9%
Construction Company
9%
Outsourcing Company
14%
Financial Services Firm
12%
Comms Service Provider
11%
Construction Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
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Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Find out what your peers are saying about Cisco TelePresence vs. GoToMeeting and other solutions. Updated: November 2026.
920,574 professionals have used our research since 2012.