GoToMeeting vs Webex comparison

Why PeerSpot?

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #10, while Cisco is ranked #4 with an average rating of 7.9. GoTo holds a 3.2% mindshare in VM, compared to Cisco’s 5.0% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

2,847 Views
2,733 Comparison Views

88% willing to recommend

Webex

Read 131 Webex reviews

7,530 Views
6,852 Comparison Views

87% willing to recommend

GoToMeeting

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and GoToMeeting are both leading products in the video conferencing and collaboration software category. Webex appears to have the upper hand with more comprehensive features, although it is more expensive. GoToMeeting offers lower latency and better pricing but lacks some advanced functionalities.

Features: Webex provides screen sharing, whiteboards, and video/audio conferencing with seamless Outlook integration, all accessible via a mobile interface. GoToMeeting, while offering robust basic meeting functionalities and excellent audio quality, lacks the virtual meeting rooms and extensive collaboration tools that Webex includes.

Room for Improvement: Webex can improve in ease of use and integration with non-Cisco systems, and it is priced higher than many competitors. GoToMeeting needs enhancements in its interface, speed, and third-party integrations, and it could benefit from improvements in video quality for large meetings.

Ease of Deployment and Customer Service: Webex is primarily available on the Public Cloud, offering Hybrid and Private Cloud options but has mixed reviews for its customer service. GoToMeeting is also deployed on the Public Cloud, with some On-premises use, and is praised for straightforward setup but still requires better customer support.

Pricing and ROI: Webex requires costly licensing fees justified by its features and Cisco brand reliability, though users report good ROI. GoToMeeting, despite being cheaper with recent price adjustments, is perceived as still pricey, but it saves travel costs and might not be cost-effective for large-scale deployments.

To learn more, read our detailed GoToMeeting vs. Webex Report (Updated: November 2026).

Buyer's Guide

GoToMeeting vs. Webex

November 2026

Download the complete report

Helped 920,939 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

4th

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

131

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, up from 3.0% compared to the previous year. The mindshare of Webex is 5.0%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.0%
GoToMeeting	3.2%
Other	91.8%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

Virtual training has supported collaborative learning and now needs a simpler and clearer interface

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"The most valuable feature is the dial-in capability."

"Overall, this solution is very good, with only the management and pricing in need of improvement."

"GoToMeeting took a very short time to install and it worked without a hitch."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."

"It's easy to set up."

More GoToMeeting pros

"The product is very easy to use, it's user-friendly, and the overall simplicity of the solution is great."

"The solution has many features, for example, it has more features than Zoom, which we also use, and you can configure whatever you want in great detail, making it very flexible and allowing the solution to scale well."

"WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease."

"Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."

"I enjoy being able to make video calls."

"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."

"What I value most about Webex is its stability compared to other solutions."

"The solution is very stable; we have no complaints, I haven't had to deal with bugs or glitches, there haven't been crashes, it doesn't freeze, and I consider it to be a reliable service."

More Webex pros

Cons

"It is not so stable. They're trying to bring in too many things and make it look really complex."

"GoToMeeting is too slow, which is why we no longer use it."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The solution could always be more secure."

"I didn't like the fact that they tried to make their new version look like Zoom."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

More GoToMeeting cons

"CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet."

"The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."

"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."

"The pricing could be improved."

"The price of the solution could be slightly reduced."

"Nowadays, it is hard to set up meetings using Webex since it has become a complicated process."

"The only reason why we could not stay with Webex was because they didn't have a data center in the African region."

"We no longer use Webex because we found Microsoft Teams to be more stable."

More Webex cons

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"Negotiate for discounts."

"I am using the free version of Webex."

"There is an annual license required for this solution."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

"I use the solution for free because I don't use the solution's enterprise version."

"We purchase the product's yearly license. It is expensive."

"This is an expensive product compared to Teams and it should be cheaper."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

"I believe the license to be monthly."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Financial Services Firm

12%

Comms Service Provider

11%

Construction Company

11%

Financial Services Firm

16%

Outsourcing Company

13%

Construction Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	25
Large Enterprise	72

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Webex?

My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...

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What needs improvement with Webex?

I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...

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What is your primary use case for Webex?

My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...

See all answers

Comparisons

TeamViewer vs GoToMeeting

Compared 9% of the time

Skype for Business vs GoToMeeting

Compared 8% of the time

Microsoft Teams vs GoToMeeting

Compared 7% of the time

Zoom Workplace Business vs GoToMeeting

Compared 6% of the time

PGi GlobalMeet vs GoToMeeting

Compared 6% of the time

More GoToMeeting Competitors

TeamViewer vs Webex

Compared 7% of the time

Microsoft Teams vs Webex

Compared 6% of the time

Zoom Workplace Business vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 5% of the time

Skype for Business vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToMeeting

October 2026

Download GoToMeeting product report

Buyer's Guide

Webex

October 2026

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

GoToMeeting excels in providing a reliable, easy-to-set-up platform offering screen sharing and connectivity across devices, enhancing communication efficiency.

GoToMeeting is renowned for its lightweight and low-latency capabilities, supporting numerous participants with robust chat, recording features, and cost-effective pricing. Its cloud-based storage and written transcripts are highly valued, while the flexible interface supports multiple operating systems. Users benefit from scalability, a dependable iPhone app, and quality security elements ensuring secure sessions. Its competitive pricing reinforces its market position, though challenges persist with audio quality, interface intuitiveness, and support in mobile devices. Users note issues with connection speeds and third-party integrations, signifying areas for improvement.

What are GoToMeeting's key features?

Ease of Setup: Simple installation process eliminating technical complications.
Reliable Performance: Consistent, dependable service fostering uninterrupted communication.
Screen Sharing: Facilitates easy content sharing during meetings.
High Scalability: Supports numerous participants for diverse meeting needs.
Cost-Effective: Competitive pricing enhances attractiveness for users.

What benefits can users expect in reviews?

Quality Security: Provides robust measures ensuring safe communications.
Cloud Storage: Offers storage options with written transcripts for easy access.
Dial-In Capability: Broad access via phone, enhancing flexibility.
Interface Flexibility: Adaptable to multiple operating systems ensuring wide accessibility.

GoToMeeting is extensively used across industries for facilitating meetings, customer interactions, and internal collaborations. It caters to company discussions, vendor relations, and customer conferences, aiding organizations in client communication, internal discussions, training, webinars, and support calls with varying degrees of reliance and satisfaction regarding performance and consistency.

GoTo

Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.

Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.

What are the key features of Webex?

One-click meetings: Simplifies meeting setup with easy access.
File sharing: Facilitates quick exchange of documents during calls.
Screen control: Allows seamless remote desktop management.
Noise cancellation: Reduces background interference for clearer communication.
Outlook integration: Streamlines meeting scheduling.

What benefits can users find in reviews?

High-quality audio and video: Ensures clear and reliable communication.
Security features: Offers robust protection for sensitive information.
Scalability: Adapts to varying conference sizes and business needs.
Ease of use: Intuitive navigation enhances user experience.
Integration with Cisco hardware: Optimizes performance and compatibility.

Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.

Cisco

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToMeeting vs. Webex

November 2026

Free Report: GoToMeeting vs. Webex

Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: November 2026.

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