GoToMeeting vs Webex comparison

Webex and GoToMeeting are both leading products in the video conferencing and collaboration software category. Webex appears to have the upper hand with more comprehensive features, although it is more expensive. GoToMeeting offers lower latency and better pricing but lacks some advanced functionalities.

Features: Webex provides screen sharing, whiteboards, and video/audio conferencing with seamless Outlook integration, all accessible via a mobile interface. GoToMeeting, while offering robust basic meeting functionalities and excellent audio quality, lacks the virtual meeting rooms and extensive collaboration tools that Webex includes.

Room for Improvement: Webex can improve in ease of use and integration with non-Cisco systems, and it is priced higher than many competitors. GoToMeeting needs enhancements in its interface, speed, and third-party integrations, and it could benefit from improvements in video quality for large meetings.

Ease of Deployment and Customer Service: Webex is primarily available on the Public Cloud, offering Hybrid and Private Cloud options but has mixed reviews for its customer service. GoToMeeting is also deployed on the Public Cloud, with some On-premises use, and is praised for straightforward setup but still requires better customer support.

Pricing and ROI: Webex requires costly licensing fees justified by its features and Cisco brand reliability, though users report good ROI. GoToMeeting, despite being cheaper with recent price adjustments, is perceived as still pricey, but it saves travel costs and might not be cost-effective for large-scale deployments.