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GoToMeeting vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.5%, down from 4.1% compared to the previous year. The mindshare of Skype for Business is 13.4%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Jacky Hood - PeerSpot reviewer
A straightforward setup with good stability and decent pricing
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"The most important feature for me was the iPhone app."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"The security seems good."
"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."
"It's a good product, we like using it."
"The GUI is very user-friendly."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"The most valuable feature is how useful it has been for virtual meetings during the pandemic."
 

Cons

"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"The newer user interface takes a bit longer to get used to."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"I would like to see better support for mobile devices."
"The sound quality is good but the video quality needs improvement."
"The solution could scale a bit easier if you need to add more people to meetings."
"GoToMeeting is too slow, which is why we no longer use it."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"We have had trouble with scalability when trying to host large meetings."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
"The cost of Skype for Business has room for improvement."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
 

Pricing and Cost Advice

"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"I use the product's open-source version."
"The licensing is billed on a yearly basis."
"A license is required to use the solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"It may be slightly costly, but the features are awesome."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
19%
Real Estate/Law Firm
14%
Educational Organization
14%
Educational Organization
93%
Financial Services Firm
1%
Computer Software Company
1%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GoToMeeting?
Reduced the need for physically commuting between offices.
What is your experience regarding pricing and costs for GoToMeeting?
This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.