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Skype for Business pros and cons

Vendor: Microsoft
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Skype for Business reduces costs by combining IM, voice, and video communication into one service.
The security features are strong, ensuring safe communication.
The platform allows virtual meetings with up to two hundred participants, enhancing global connectivity.
Skype for Business integrates seamlessly with Microsoft Outlook for easy meeting scheduling.
The scalability of Skype for Business allows it to support a diverse range of operating systems and devices.

CONS

Integration with Outlook and customization options are lacking, causing frustration for users who need more flexibility.
There are persistent audio and connection stability issues, particularly in environments with diverse networks, affecting user adoption.
Instant message storage is inadequate, leading to issues with losing important information shared during meetings.
Skype for Business lacks interoperability and effective integration with other products, limiting its effectiveness for broader collaboration needs.
Scalability challenges and resource intensiveness hinder performance, especially during large meetings and on low-bandwidth networks.
 

Skype for Business Pros review quotes

MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Jun 7, 2026
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Aug 22, 2025
The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business.
Magdalena Teodorczuk - PeerSpot reviewer
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
Feb 27, 2024
The product's initial setup phase is very easy.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
ShyamPrasad1 - PeerSpot reviewer
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Nov 11, 2024
Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently.
Markus Schweizer - PeerSpot reviewer
Senior Strategy Advisor at Plat4mation
May 27, 2024
The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration.
Saeid Hajtalebi - PeerSpot reviewer
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
Jun 19, 2023
The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others.
FO
IT engineer at JCCM
Mar 18, 2024
The solution’s video quality is fine.
GM
Systems Engineer at Advance business consulting
Feb 1, 2024
Desktop sharing is a valuable feature.
Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Mar 28, 2023
I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy.
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
Aug 10, 2022
The security seems good.
 

Skype for Business Cons review quotes

MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Jun 7, 2026
The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky.
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Aug 22, 2025
There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones.
Magdalena Teodorczuk - PeerSpot reviewer
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
Feb 27, 2024
The inability to integrate Skype with other products is an area of concern where improvements are required.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
ShyamPrasad1 - PeerSpot reviewer
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Nov 11, 2024
The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures.
Markus Schweizer - PeerSpot reviewer
Senior Strategy Advisor at Plat4mation
May 27, 2024
The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.
Saeid Hajtalebi - PeerSpot reviewer
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
Jun 19, 2023
I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable.
FO
IT engineer at JCCM
Mar 18, 2024
The solution should improve the chat and add more flexibility to make a call.
GM
Systems Engineer at Advance business consulting
Feb 1, 2024
The video conferencing quality can be improved.
Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Mar 28, 2023
Skype's overall connectivity functionality or ability is one area with room for improvement.
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
Aug 10, 2022
There might be some invitation issues with Skype for Business.