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Skype for Business pros and cons

Vendor: Microsoft
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Skype for Business is highly valued for its scalability and stability, capable of supporting up to two hundred people in a single meeting.
Its integration with Microsoft Outlook is appreciated for creating and scheduling meetings, offering a seamless workflow.
The calling and video conferencing features are beneficial for virtual meetings, cutting down on long-distance calls and third-party services.
The persistent chat and audio functions enhance communication, ensuring efficiency in business interactions.
Skype for Business allows users to connect from anywhere, on mobile phones or laptops, making it a flexible communication tool.

CONS

Skype for Business has issues with stability and reliability, experiencing frequent connectivity drops and crashes.
There is a lack of integration with Microsoft Teams and third-party applications, which limits collaboration capabilities.
Audio and video quality are suboptimal, particularly under low bandwidth conditions, affecting communication efficiency.
Skype for Business struggles with scalability and performance, especially during large meetings and when using low-resource devices.
There is a need for better customization and reporting features in Skype for Business, along with improvements in technical support from Microsoft.
 

Skype for Business Pros review quotes

it_user4386 - PeerSpot reviewer
Engineer at a tech vendor with 10,001+ employees
Feb 20, 2013
It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one.
it_user378093 - PeerSpot reviewer
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 21, 2017
Since introducing Microsoft Lync, our users can now call other Lync users in other organizations.
GlobalSe6644 - PeerSpot reviewer
Global Service Leader - Unified Communications and Collaboration at a manufacturing company with 10,001+ employees
Aug 21, 2017
Skype for Business optimizes our network, encourages adoption, standardizes optimized headsets, supports strong change management, and enhances mobility.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user776832 - PeerSpot reviewer
Unified Messaging Consultant at a engineering company with 10,001+ employees
Nov 22, 2017
The public telephony feature reduces hard phone costs and RGS is like a call centre feature.
it_user353589 - PeerSpot reviewer
Head of Strategic Portfolio Management team at a comms service provider with 11-50 employees
Dec 24, 2017
File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy.
it_user846273 - PeerSpot reviewer
Senior Voice and Network Manager
Mar 27, 2018
We like the easy provisioning of Skype for Business Conferencing.
RJ
Database Manager at a manufacturing company with 10,001+ employees
Nov 12, 2018
It saves trouble, and it saves us time.
JO
Principle consultant at Active Data Consulting Services Pty Ltd
Nov 25, 2018
The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good.
PT
CEO at Shivaami Cloud Services Pvt. Ltd.
Nov 26, 2018
We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.
Apr 19, 2019
You can do meetings of up to two hundred people in a single conversation.
 

Skype for Business Cons review quotes

it_user4386 - PeerSpot reviewer
Engineer at a tech vendor with 10,001+ employees
Feb 20, 2013
Voice telephony and video calls utilize lots of bandwidth.
it_user378093 - PeerSpot reviewer
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 21, 2017
Conferencing and interoperability need to be improved.
GlobalSe6644 - PeerSpot reviewer
Global Service Leader - Unified Communications and Collaboration at a manufacturing company with 10,001+ employees
Aug 21, 2017
There were stability issues and scalability issues.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user776832 - PeerSpot reviewer
Unified Messaging Consultant at a engineering company with 10,001+ employees
Nov 22, 2017
There have been a few issues working with vendor.
it_user353589 - PeerSpot reviewer
Head of Strategic Portfolio Management team at a comms service provider with 11-50 employees
Dec 24, 2017
I should be able to make a desktop phone call when I click a member of my Lync directory.
it_user846273 - PeerSpot reviewer
Senior Voice and Network Manager
Mar 27, 2018
We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so.
RJ
Database Manager at a manufacturing company with 10,001+ employees
Nov 12, 2018
Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution.
JO
Principle consultant at Active Data Consulting Services Pty Ltd
Nov 25, 2018
There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.
PT
CEO at Shivaami Cloud Services Pvt. Ltd.
Nov 26, 2018
I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.
Apr 19, 2019
Make it user friendly.