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Skype for Business pros and cons

Vendor: Microsoft
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Skype for Business is highly valued for its scalability and stability, capable of supporting up to two hundred people in a single meeting.
Its integration with Microsoft Outlook is appreciated for creating and scheduling meetings, offering a seamless workflow.
The calling and video conferencing features are beneficial for virtual meetings, cutting down on long-distance calls and third-party services.
The persistent chat and audio functions enhance communication, ensuring efficiency in business interactions.
Skype for Business allows users to connect from anywhere, on mobile phones or laptops, making it a flexible communication tool.

CONS

Skype for Business has issues with stability and reliability, experiencing frequent connectivity drops and crashes.
There is a lack of integration with Microsoft Teams and third-party applications, which limits collaboration capabilities.
Audio and video quality are suboptimal, particularly under low bandwidth conditions, affecting communication efficiency.
Skype for Business struggles with scalability and performance, especially during large meetings and when using low-resource devices.
There is a need for better customization and reporting features in Skype for Business, along with improvements in technical support from Microsoft.
 

Skype for Business Pros review quotes

reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Aug 22, 2025
The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business.
Markus Schweizer - PeerSpot reviewer
Senior Strategy Advisor at Plat4mation
May 27, 2024
The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration.
Magdalena Teodorczuk - PeerSpot reviewer
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
Feb 27, 2024
The product's initial setup phase is very easy.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
ShyamPrasad1 - PeerSpot reviewer
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Nov 11, 2024
Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently.
Saeid Hajtalebi - PeerSpot reviewer
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
Jun 19, 2023
The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others.
FO
IT engineer at JCCM
Mar 18, 2024
The solution’s video quality is fine.
GM
Systems Engineer at Advance business consulting
Feb 1, 2024
Desktop sharing is a valuable feature.
Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Mar 28, 2023
I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy.
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
Aug 10, 2022
The security seems good.
Ato Abonalla - PeerSpot reviewer
Cybersecurity Solution Architect at a tech vendor with 10,001+ employees
Jun 23, 2022
I like the seamless integration to local telecommunications.
 

Skype for Business Cons review quotes

reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Aug 22, 2025
There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones.
Markus Schweizer - PeerSpot reviewer
Senior Strategy Advisor at Plat4mation
May 27, 2024
The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.
Magdalena Teodorczuk - PeerSpot reviewer
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
Feb 27, 2024
The inability to integrate Skype with other products is an area of concern where improvements are required.
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
ShyamPrasad1 - PeerSpot reviewer
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Nov 11, 2024
The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures.
Saeid Hajtalebi - PeerSpot reviewer
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
Jun 19, 2023
I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable.
FO
IT engineer at JCCM
Mar 18, 2024
The solution should improve the chat and add more flexibility to make a call.
GM
Systems Engineer at Advance business consulting
Feb 1, 2024
The video conferencing quality can be improved.
Shilpa Patki - PeerSpot reviewer
Account Manager at Peristent Systems
Mar 28, 2023
Skype's overall connectivity functionality or ability is one area with room for improvement.
Husam ALBAROUDI - PeerSpot reviewer
Senior Software Engineer at Adesso Turkey
Aug 10, 2022
There might be some invitation issues with Skype for Business.
Ato Abonalla - PeerSpot reviewer
Cybersecurity Solution Architect at a tech vendor with 10,001+ employees
Jun 23, 2022
I don't recall coming across any big missing features.