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ON24 Platform vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ON24 Platform
Ranking in Virtual Meetings
20th
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Virtual Events Platforms (5th)
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of ON24 Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
ON24 Platform1.8%
Other94.3%
Virtual Meetings
 

Featured Reviews

reviewer1337886 - PeerSpot reviewer
Multimedia Production Manager at a legal firm with 5,001-10,000 employees
Easy setup and an a la carte pricing model
The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but it allows us to push our own layout and design to participants. One of the solution's strengths is that it's web-only but that is also a weakness. It is not a software solution but is browser-based which has its advantages and disadvantages. Zoom has become such a force that its ease of use surpasses ON24.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In general, the solution provides a good experience, the user interface is friendly and from the user perspective, navigation was simple."
"Friendly user interface and simple navigation."
"The solution works well with third-party integrations."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Making calls and having meetings is easy."
"Using it is very straightforward, and it just sits on your desktop as an icon, so it's easy to access when you need it."
"I use the chat feature to communicate with my staff, which is very helpful."
"Since introducing Microsoft Lync, our users can now call other Lync users in other organizations."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business."
"The solution has improved the flexibility of meetings for our organization, increasing our communication channels and putting everything in one place from sharing to team management, which makes everything easy."
 

Cons

"Bandwidth optimization could be increased."
"The solution needs a more modern interface."
"One thing that could be improved is that there is a 5,000 person limit."
"The integration with Outlook could be improved."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"Going forward, I would like to see better call quality and reliability."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"I would like to see an updated user interface and layout even though no functionality is missing."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
 

Pricing and Cost Advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"Our company pays for a license for us to use the solution."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"I am using a corporate account for which I have not made any payments."
"We purchased an open license."
"It may be slightly costly, but the features are awesome."
"It may be considered costly for certain markets, such as in India."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Comms Service Provider
11%
Manufacturing Company
11%
Computer Software Company
8%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

IBM, Zendesk, Salesforce, Linkedin, Intel
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about ON24 Platform vs. Skype for Business and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.