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ON24 Platform vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ON24 Platform
Ranking in Virtual Meetings
20th
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Virtual Events Platforms (6th)
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
129
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of ON24 Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Webex is 5.1%, down from 15.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.1%
ON24 Platform1.8%
Other93.1%
Virtual Meetings
 

Featured Reviews

reviewer1337886 - PeerSpot reviewer
Multimedia Production Manager at a legal firm with 5,001-10,000 employees
Easy setup and an a la carte pricing model
The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but it allows us to push our own layout and design to participants. One of the solution's strengths is that it's web-only but that is also a weakness. It is not a software solution but is browser-based which has its advantages and disadvantages. Zoom has become such a force that its ease of use surpasses ON24.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution works well with third-party integrations."
"In general, the solution provides a good experience, the user interface is friendly and from the user perspective, navigation was simple."
"Friendly user interface and simple navigation."
"The product's initial setup phase was very easy."
"I feel the solution to be stable and they are constantly improving on it."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"One of the best things about Webex which I liked was that it was simple and to the point."
"The product's most valuable feature is its ability to integrate with multiple products."
"The stability of the solution is the most important thing, as I've used Teams previously and we had a lot of issues with stability."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"My advice is that people make use of the cloud-based solution, as opposed to the on-premises one, because it is easy and very good."
 

Cons

"Bandwidth optimization could be increased."
"One thing that could be improved is that there is a 5,000 person limit."
"The solution needs a more modern interface."
"Their customer service was also fairly sub-par as far as what I am used to."
"In terms of the licensing part, sometimes we don't understand the product line."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"Usability needs improvement. Webex is more complex compared to Zoom."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"Customer Service: Poor Technical Support: Average"
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"We no longer use Webex because we found Microsoft Teams to be more stable."
 

Pricing and Cost Advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
"The cost is pretty high compared to the competitors."
"There is a need to pay the licensing charges to use Webex Enterprise Edition."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."
"The price of the license for the solution could be less expensive."
"The solution is low-cost for a hybrid model."
"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."
"We paid for our Webex license as a bundle."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Comms Service Provider
12%
Manufacturing Company
12%
Computer Software Company
8%
Financial Services Firm
17%
Construction Company
13%
Outsourcing Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise26
Large Enterprise68
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

IBM, Zendesk, Salesforce, Linkedin, Intel
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about ON24 Platform vs. Webex and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.