

Webex and Zoom Workplace Business compete in the video conferencing category. Zoom appears to have an advantage due to its user-friendly interface and proven stability during meetings.
Features: Webex is integrated with Cisco products, offers comprehensive meeting tools, screen sharing, and application sharing. Users find its collaboration tools valuable. Zoom provides ease of use, high video quality, breakout rooms, and seamless scheduling integration, making it ideal for quick meetings.
Room for Improvement: Webex users encounter challenges with its user interface and setup process. Suggestions for improvement include enhancing third-party tool integration and recording features. Zoom users express concerns over security, frequent updates, and connection stability. Enhancements in chat functionality and file-sharing capabilities are recommended.
Ease of Deployment and Customer Service: Webex provides various deployment options including hybrid models for organizations requiring data control, alongside 24/7 Cisco support, though some experience delays. Zoom excels in public cloud deployment with an easy setup process and is noted for its effective and prompt customer service.
Pricing and ROI: Webex can be more costly, particularly with comprehensive Cisco packages, but offers competitive solutions for US-based operations. Licensing is a consideration for smaller budgets. Zoom offers a cost-effective free tier for small meetings, with a business account that warrants its pricing through service quality. Zoom is focused on scalable, accessible video conferencing, while Webex targets extensive business solutions.
We chose Webex for its security.
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Zoom definitely saves time and makes my work more efficient.
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Webex can handle any organization's growth and increased users.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I would rate its stability as ten.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom Workplace Business is stable in my experience.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Continued enhancement to the mobile experience would be valuable for users who frequently work while traveling or away from their desk.
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compared to solutions that require significant on-premises infrastructure.
Webex is expensive.
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
Webex takes a strong approach to AI governance and security, which is particularly important in enterprise environments where sensitive and business information is discussed and shared.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Mindshare (%) |
|---|---|
| Zoom Workplace Business | 5.8% |
| Webex | 5.0% |
| Other | 89.2% |

| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 25 |
| Large Enterprise | 72 |
| Company Size | Count |
|---|---|
| Small Business | 102 |
| Midsize Enterprise | 33 |
| Large Enterprise | 112 |
Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.
Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.
What are the key features of Webex?Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.
Zoom Workplace Business offers an easy-to-use platform with high-quality video, seamless integration with Microsoft Office, and robust communication features. Ideal for remote work and hybrid meetings, it supports diverse devices and provides unlimited meeting time for better productivity and engagement.
Zoom Workplace Business enhances virtual meetings and collaboration with user-friendly features like screen sharing, recording capabilities, and breakout rooms. Integration with Microsoft Office aids efficiency, while AI features and virtual backgrounds enrich user experience. Stability, ease of setup, and security controls improve remote work and hybrid meetings, making it valuable for communication. Though improvements are needed in areas like technical support and extending free meeting limits, it serves industries from education to enterprise effectively.
What are the standout features?Zoom Workplace Business is widely used in industries such as education and enterprise, facilitating virtual meetings, client interactions, and internal communications. Its integration into calendars enables seamless scheduling, while features like high-quality audio and video and breakout rooms support training sessions and webinars effectively, allowing organizations to collaborate across multiple locations.
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