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Polycom RealPresence Desktop vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Desktop
Ranking in Virtual Meetings
14th
Average Rating
7.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Desktop is 1.8%, up from 1.5% compared to the previous year. The mindshare of Zoom Workplace Business is 15.0%, up from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business15.0%
Polycom RealPresence Desktop1.8%
Other83.2%
Virtual Meetings
 

Featured Reviews

NH
Regular use enables effective communication with room for improvement in interoperability
The most valuable part of the desktop is the ability to make voice and video calls. Without getting too technical or divulging too much due to the environment we are in, it allows us to further our reach, from a traditional video conferencing room. Scalability was easy. It was based on calls, not licenses.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to further our reach, from a traditional video conferencing room."
"I have been satisfied with the features and capability of Zoom."
"Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."
"Setting up Zoom is easy."
"The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
"There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down."
"The solution can scale easily."
"The most valuable feature is video conferencing."
"Zoom's interface is nice and has good performance."
 

Cons

"There is probably room for improvement in interoperability."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"I think Zoom is not secure."
"Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes."
"Setting up and understanding the tool takes time."
"Zoom could improve by being more user-friendly."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"The cost should be cheaper."
"There were some security issues early on, however, they have fixed the problem, and now it is fine."
 

Pricing and Cost Advice

Information not available
"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."
"Zoom can be used for free."
"I am using the free version."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"I use Zoom's free version."
"There is a 40-minute time limit when you use the basic version, which is free."
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
14%
University
12%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What needs improvement with Polycom RealPresence Desktop?
There is probably room for improvement in interoperability.
What is your primary use case for Polycom RealPresence Desktop?
We use the desktop. It was used in the same case. We use it with our partners.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

RealPresence Desktop
No data available
 

Overview

 

Sample Customers

John Laing, China Daily, Lincoln Fire and Rescue, NATO Communications and Information Agency, NHS Home Dialysis, Silver Chain, South Carolina Department of Mental Health, nimed
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: August 2025.
868,759 professionals have used our research since 2012.