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Polycom RealPresence Desktop vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Desktop
Ranking in Virtual Meetings
18th
Average Rating
7.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Desktop is 1.5%, down from 2.0% compared to the previous year. The mindshare of Zoom Workplace Business is 8.6%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business8.6%
Polycom RealPresence Desktop1.5%
Other89.9%
Virtual Meetings
 

Featured Reviews

NH
Network Technical Advisor at a government with 10,001+ employees
Regular use enables effective communication with room for improvement in interoperability
The most valuable part of the desktop is the ability to make voice and video calls. Without getting too technical or divulging too much due to the environment we are in, it allows us to further our reach, from a traditional video conferencing room. Scalability was easy. It was based on calls, not licenses.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to further our reach, from a traditional video conferencing room."
"The most valuable feature is the ability to connect to and conduct meetings."
"Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
"The initial setup was very easy...The solution is worth the money."
"Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
"Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy."
"The product's initial setup phase was easy."
"The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
"Ability to record interviews."
 

Cons

"There is probably room for improvement in interoperability."
"I would like to be able to have multiple users open and collaborate on a document at the same time."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"Regarding Zoom Workplace Business's scalability, I think there is some limitation on the number of users."
"There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."
"Zoom's drawing tools could be better integrated."
"Non-technical support should be improved, such as that involving invoicing."
"They should remove any restriction of time."
"Zoom could improve by extending the one-hour maximum session time in the free version."
 

Pricing and Cost Advice

Information not available
"We are using the free version of the solution."
"There is a subscription to use the solution."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"There is a free version available with time limits."
"We do not incur a licensing fee."
"We have subscribed to a package for Zoom and it is a monthly payment."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"We have to pay for the product's license."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What needs improvement with Polycom RealPresence Desktop?
There is probably room for improvement in interoperability.
What is your primary use case for Polycom RealPresence Desktop?
We use the desktop. It was used in the same case. We use it with our partners.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Also Known As

RealPresence Desktop
No data available
 

Overview

 

Sample Customers

John Laing, China Daily, Lincoln Fire and Rescue, NATO Communications and Information Agency, NHS Home Dialysis, Silver Chain, South Carolina Department of Mental Health, nimed
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,757 professionals have used our research since 2012.