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Skype for Business vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Companies report cost savings, improved communication, global connectivity, and quick ROI by switching to Skype for Business.
Sentiment score
4.4
Webex is valued for cost-effectiveness, organizational benefits, security features, and facilitating meetings, though specific ROI measurements vary.
The telephone cost savings are measurable and positive.
Assistant Information Technology Officer at a retailer with 10,001+ employees
We chose Webex for its security.
CTO at Trust-IT Solutions
 

Customer Service

Sentiment score
6.4
Microsoft's Skype for Business support receives mixed reviews, praised for responsiveness but sometimes critiqued for troubleshooting challenges.
Sentiment score
6.6
Users generally praise Cisco Webex support, but some face response time and integration challenges, while internal teams often reduce direct interaction.
The documentation covers most situations but the product's declining support status from Microsoft is something you feel when you look for answers to less common issues.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
System Egineer at Degroof-Petercam
 

Scalability Issues

Sentiment score
7.3
Skype for Business offers strong scalability, supporting various business sizes with seamless integration, despite minor large conference limitations.
Sentiment score
7.0
Webex is scalable for various organizational sizes, supporting communications effectively with easy integration, despite some deployment challenges.
We are not a huge organization and the Skype for Business server handles our user numbers comfortably.
Assistant Information Technology Officer at a retailer with 10,001+ employees
Webex can handle any organization's growth and increased users.
Product Specialist at Frontier Business systems
Webex is very scalable, and I do not think that our organization has ever reached its limit.
CTO at Trust-IT Solutions
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
 

Stability Issues

Sentiment score
6.8
Skype for Business is generally stable and reliable but can suffer from connectivity and occasional call quality issues.
Sentiment score
7.5
Webex is stable and reliable with high ratings, despite minor connectivity issues and rare audio problems.
Skype for Business is very stable.
Assistant Information Technology Officer at a retailer with 10,001+ employees
I would rate its stability as ten.
CTO at Trust-IT Solutions
 

Room For Improvement

Skype for Business needs improvements in call quality, integration, and features for better reliability and user experience.
Users seek Webex improvements in interface, performance, integration, cost, scalability, security, setup, file-sharing, and call quality.
For a modern workforce that expects everything to work on mobile, that is a gap.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The application tends to select the internal microphone on devices rather than detecting external headphones.
Executive at a government with 201-500 employees
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
CTO at Trust-IT Solutions
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Better integration with other productivity tools and a more streamlined user experience across desktop and mobile devices in Webex would be beneficial.
full stack developer at a consultancy with 1-10 employees
 

Setup Cost

Skype for Business offers flexible, affordable licensing, especially with Office 365, though some features and regions may be costly.
Webex pricing varies widely, often seen as expensive, with costs improving on bulk purchases and advanced features included.
There is no separate line item for it which makes the cost difficult to separate out.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex is expensive.
CTO at Trust-IT Solutions
 

Valuable Features

Skype for Business enhances communication with features like screen sharing, VoIP integration, and easy Outlook scheduling, boosting productivity.
Webex offers high-quality sound, video, seamless integration, security, collaboration tools, AI meeting notes, and real-time translation.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
Executive at a government with 201-500 employees
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
Assistant Information Technology Officer at a retailer with 10,001+ employees
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Senior Consultant at a consultancy with 10,001+ employees
The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
Product Specialist at Frontier Business systems
Screen sharing is appreciated as a feature. During discussions and demos, it makes collaboration more effective, especially when reviewing designs, websites, or project progress with clients and team members.
full stack developer at a consultancy with 1-10 employees
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
130
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of Skype for Business is 3.7%, down from 13.0% compared to the previous year. The mindshare of Webex is 5.2%, down from 16.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.2%
Skype for Business3.7%
Other91.1%
Virtual Meetings
 

Featured Reviews

MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
11%
Comms Service Provider
11%
Marketing Services Firm
10%
Financial Services Firm
19%
Construction Company
13%
Manufacturing Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise26
Large Enterprise68
 

Questions from the Community

What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Comparisons

 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Cisco Spark
 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.