Try our new research platform with insights from 80,000+ expert users
Webex Logo

Webex pros and cons

Vendor: Cisco
4.0 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Webex allows seamless team collaboration through video conferencing, chat, file sharing, and scheduling.
Webex integrates effectively with Microsoft Outlook and other Cisco solutions, enabling smooth operation within existing tools.
The high-quality video and audio offered by Webex outperform competitors, providing a stable and reliable experience.
Webex supports up to 1,000 participants per meeting, making it suitable for large-scale webinars and conferences.
Webex's security features ensure safe communication for users, making it a trusted choice for businesses.

CONS

Webex connectivity issues affect communication quality, especially on international calls.
Integration with third-party platforms, including Microsoft Office and G-Suite, is lacking.
Webex support response time is slow compared to competitors like Microsoft.
Webex's pricing is considered high and not competitive.
Improving Webex chat functions would enhance user experience.
 

Webex Pros review quotes

it_user793278 - PeerSpot reviewer
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Dec 24, 2017
Team members do not need to use public solutions to collaborate on complex projects, share files and screens.
reviewer1205559 - PeerSpot reviewer
Customer Success Manager with 51-200 employees
Oct 21, 2019
The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.
reviewer1311303 - PeerSpot reviewer
Technical Architect at a computer software company with 51-200 employees
Apr 2, 2020
The most valuable option is screen sharing.
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,797 professionals have used our research since 2012.
MZ
GROUP IT Executive at ENRA GROUP BERHAD
Apr 5, 2020
The most valuable aspect of this solution is that it is the easiest for participants to get connected to.
LL
Business Analyst at a recruiting/HR firm with 10,001+ employees
Apr 5, 2020
They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.
reviewer1315566 - PeerSpot reviewer
Senior Solution Architect at a tech services company with 10,001+ employees
Apr 6, 2020
We can easily connect the device and create a room and then we can call many devices.
DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited
Apr 13, 2020
What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.
reviewer1320969 - PeerSpot reviewer
Information Technology Support Team Lead at a outsourcing company with 51-200 employees
Apr 16, 2020
The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Apr 23, 2020
The most valuable feature is the ease of use.
MA
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
Jun 14, 2020
Webex is easy to use, even for people who are just learning it.
 

Webex Cons review quotes

it_user793278 - PeerSpot reviewer
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Dec 24, 2017
The only thing it maybe needs is a chat.
reviewer1205559 - PeerSpot reviewer
Customer Success Manager with 51-200 employees
Oct 21, 2019
The modification of the email template is not very intuitive.
reviewer1311303 - PeerSpot reviewer
Technical Architect at a computer software company with 51-200 employees
Apr 2, 2020
I would like to see the addition of new features that will add value to the product.
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,797 professionals have used our research since 2012.
MZ
GROUP IT Executive at ENRA GROUP BERHAD
Apr 5, 2020
I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.
LL
Business Analyst at a recruiting/HR firm with 10,001+ employees
Apr 5, 2020
My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.
reviewer1315566 - PeerSpot reviewer
Senior Solution Architect at a tech services company with 10,001+ employees
Apr 6, 2020
The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.
DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited
Apr 13, 2020
Better integration with other solutions would benefit Webex.
reviewer1320969 - PeerSpot reviewer
Information Technology Support Team Lead at a outsourcing company with 51-200 employees
Apr 16, 2020
The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Apr 23, 2020
We have had issues where some of the invited participants are not able to join the meeting.
MA
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
Jun 14, 2020
This solution would be much better if we could install an endpoint and have centralized management.