ScreenConnect vs Webex comparison

Webex and ScreenConnect are popular contenders in the communication and remote access software category. While both offer substantial features, the comparisons lean towards Webex for stable video conferencing, and ScreenConnect for efficient remote support capabilities.

Features: Webex features real-time file sharing, audience interaction controls, and seamless mobile experience. It's highly integrated with tools like Outlook, enhancing collaboration. ScreenConnect focuses on persistent remote access, strong security controls, and enables unattended access, which is essential for support roles.

Room for Improvement: Webex users have cited speed and connectivity issues, particularly with international calls, and could benefit from better platform integrations and user-friendly interfaces. ScreenConnect could enhance setup ease, dual-monitor support, and reporting features, simplifying user configuration.

Ease of Deployment and Customer Service: Webex, mainly deployed on public clouds, offers scalability but could improve customer support responsiveness. ScreenConnect, utilized across multiple cloud platforms, is flexible but could enhance initial setup processes and user experience, though it generally receives high satisfaction scores.

Pricing and ROI: Webex is perceived as costly for small to medium-sized businesses with subscription-based pricing, yet appreciated for its stability and security contributing positively to ROI. ScreenConnect is more cost-effective with straightforward pricing, offering negotiation flexibility, which is particularly advantageous for smaller teams.