Executive SummaryUpdated on Dec 28, 2025
Webex and ScreenConnect compete in the communication and remote access markets. Webex has the advantage in robust security and integration, while ScreenConnect stands out for cost-effectiveness and ease of remote access.
Features: Webex offers stability with high-quality video and audio, strong security measures, and seamless integration with Cisco products, making it ideal for corporate settings. ScreenConnect excels in remote access management with dependable remote connections, unattended access, and the ability to support client computers during reboots.
Room for Improvement: Webex could enhance its user interface for increased intuitiveness, simplify its pricing and licensing models, and improve integration with non-Cisco platforms. ScreenConnect should streamline the initial setup process, enhance dual monitor handling, and improve reporting capabilities and user-friendly configuration options.
Ease of Deployment and Customer Service: Webex supports a variety of deployment environments including Hybrid, Public, and Private Clouds, but users report integration and deployment challenges, along with mixed feedback on customer support. ScreenConnect is praised for its straightforward on-premises and cloud deployments and excellent tech support, contributing to its ease of use.
Pricing and ROI: Webex is often criticized for its expensive pricing model and complex licensing, which can discourage small businesses. However, its robust features appeal to those prioritizing security and reliability. ScreenConnect provides a more affordable and straightforward pricing model, highlighting its value for money and good ROI, offering stable remote access services without high costs.
To learn more, read our detailed
ScreenConnect vs. Webex Report (Updated: December 2025).
