ScreenConnect and Microsoft Intune are two remote management solutions competing in the remote access and device management category. While ScreenConnect stands out with its user-friendly operation and reliability in remote access, Microsoft Intune seems to have the upper hand with its seamless integration into the Microsoft ecosystem and strong security features, which are advantageous for large enterprises.
Features: ScreenConnect offers a user-friendly interface with robust remote access capabilities like file transfer and screen sharing, even via web browsers. It also supports machine group configuration and automatic reconnection post-restart. Microsoft Intune provides advanced administrative features through its integration with the Microsoft ecosystem, including team integration, conditional access policies, and comprehensive device management and application systems.
Room for Improvement: ScreenConnect could benefit from allowing custom username selection, optimizing its auto-lock desktop feature, and dealing with bandwidth reliance and multi-monitor issues. Enhancements in reporting capabilities, installation process, and Chrome OS integration are also needed. Microsoft Intune would improve with more comprehensive remote control functions, enhanced reporting, and better integration with non-Microsoft systems, along with expanding policies for Android devices.
Ease of Deployment and Customer Service: ScreenConnect offers deployment across on-premises, private, and public clouds, providing flexibility, although some find its support less proactive. Microsoft Intune operates primarily in a public cloud environment, integrating well into Microsoft solutions and receiving positive feedback for its prompt support, especially for users within Microsoft systems.
Pricing and ROI: ScreenConnect is priced cost-effectively with straightforward licensing and affordability for small businesses, offering robust user experiences. Microsoft Intune's pricing is competitive within the Microsoft ecosystem, often bundled with Office 365, making it favorable in package deals despite its standalone pricing not offering significant cost benefits, providing excellent ROI through its extensive feature set and security enhancements.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Product | Market Share (%) |
---|---|
Microsoft Intune | 9.7% |
ConnectWise ScreenConnect | 1.7% |
Other | 88.6% |
Company Size | Count |
---|---|
Small Business | 116 |
Midsize Enterprise | 46 |
Large Enterprise | 152 |
Company Size | Count |
---|---|
Small Business | 15 |
Midsize Enterprise | 6 |
Large Enterprise | 7 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
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