ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #17, while Splashtop is ranked #12 with an average rating of 9.5. ConnectWise holds a 3.1% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

ScreenConnect and Splashtop Remote Support are competing remote access solutions for businesses needing efficient remote support. While ScreenConnect provides excellent connection speeds and session management, Splashtop's robust feature set positions it as a more comprehensive choice.

Features:ScreenConnect provides fast connection speeds, customized session options, and robust security systems. Splashtop offers high-definition streaming, multi-device support, and comprehensive collaboration tools, positioning it as the more feature-rich solution.

Room for Improvement:ScreenConnect could improve its mobile capabilities, update its user interface for better experience, and expand integration with third-party applications. Splashtop might enhance customization options, refine its mobile app's performance, and streamline initial setup processes.

Ease of Deployment and Customer Service:ScreenConnect offers straightforward on-premises deployment and multiple customer support channels. In contrast, Splashtop uses a cloud-based deployment model for quick integration and provides responsive support, benefiting organizations preferring cloud solutions.

Pricing and ROI:ScreenConnect has a lower startup cost, making it cost-effective for budget-conscious teams. Splashtop requires a higher initial investment but delivers a strong ROI with its extensive features, positioning it as a worthwhile investment for comprehensive remote support.

To learn more, read our detailed ScreenConnect vs. Splashtop Remote Support Report (Updated: June 2026).

Buyer's Guide

ScreenConnect vs. Splashtop Remote Support

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Splashtop Remote Support	2.1%
ScreenConnect	3.1%
Other	88.5%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."

"Autopilot is the most valuable feature."

"Microsoft Intune has been a valuable solution for improving endpoint management, security compliance, and remote administration in my environment; it has highly simplified device management operations and improved overall visibility and control over managed devices."

"Overall, Microsoft Intune is genuinely built for growth, catering well to both small teams and large enterprises with the same foundation and scaling smoothly without requiring a significant overhaul."

"If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."

"Microsoft Intune has positively impacted my organization by providing many benefits."

"The solution is scalable, and we currently have tens of thousands of users within our organization using the solution."

"This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier."

More Microsoft Intune pros

"It is super easy to use and relatively inexpensive."

"It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried."

"We took a crack at ScreenConnect and we really liked what we saw and how it worked properly."

"I previously used TeamViewer and Chrome Remote Desktop, and ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer."

"Being able to quickly remotely access other computers from anywhere, supporting our other users is simple and quick to do."

"Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent."

"If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ScreenConnect pros

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"With the extended license, it's easy to be remote."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

"In contrast, Splashtop is a really good product and it's not so expensive."

More Splashtop Remote Support pros

Cons

"The reporting and cost have room for improvement."

"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."

"It would be helpful if there was proactive remediation."

"Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."

"It should be easier to define policies and comply with those policies."

"The MacBook management could be better."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

More Microsoft Intune cons

"I have not had to deal with their tech support very much. When I have, I was not thrilled with their support."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"They could provide a toolbox for the plan I'm on."

"I thought it was a little bit difficult to set up, it was complicated."

"The recent redesign has made it slower and basically worthless."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

More ScreenConnect cons

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

"The solution should be able to make an inventory of computers automatically."

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

Pricing and Cost Advice

"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."

"Microsoft licenses are costly."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"The licensing is on a yearly basis."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

More Microsoft Intune pricing and cost advice

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $3,000 USD for the service, yearly upfront."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Pricing is fair for Control and the licensing is simple."

More ScreenConnect pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

No data available

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Compared 10% of the time

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Compared 4% of the time

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Compared 6% of the time

Airmeet vs ScreenConnect

Compared 3% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

ScreenConnect

May 2026

Download ScreenConnect product report

Buyer's Guide

Remote Access

June 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ScreenConnect vs. Splashtop Remote Support

June 2026

Free Report: ScreenConnect vs. Splashtop Remote Support

Find out what your peers are saying about ScreenConnect vs. Splashtop Remote Support and other solutions. Updated: June 2026.

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