Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix and Splashtop are both solutions in the Remote Access category. Citrix is ranked #4 with an average rating of 8.6, while Splashtop is ranked #13 with an average rating of 9.5. Citrix holds a 4.4% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 93% of Citrix users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and Splashtop Remote Support compete in the remote access solutions category. User reviews indicate Citrix DaaS has the upper hand in enterprise features, whereas Splashtop Remote Support is preferred for its pricing and simpler setup.

Features: Citrix DaaS offers robust enterprise-level features like seamless application delivery, high security, and integration capabilities. Splashtop Remote Support is praised for its ease of use, quick session initiation, and reliable performance. Citrix DaaS excels in corporate environments, Splashtop's simplicity and reliable performance give it an advantage for SMBs.

Room for Improvement: Citrix DaaS users suggest improvements in cost efficiency, setup complexity, and user experience. Splashtop Remote Support users point out the need for enhanced security features, broader mobile compatibility, and more advanced tools. Citrix DaaS faces challenges in making its advanced features cost-effective, while Splashtop strives to enhance its security to match corporate requirements.

Ease of Deployment and Customer Service: Citrix DaaS is reportedly more complex to deploy due to its extensive feature set but offers comprehensive customer service support. Splashtop Remote Support has a streamlined deployment process, which reduces setup time and complexity, but its customer service is viewed as less extensive compared to Citrix. Hence, Splashtop stands out for easy deployment while Citrix is favored for customer support.

Pricing and ROI: Citrix DaaS is noted for higher setup costs and a slow ROI due to its enterprise-focused model. Splashtop Remote Support offers more cost-effective pricing and a quicker ROI, making it more attractive for budget-conscious organizations. Users find Splashtop delivers better value for the price due to its more affordable setup and faster return on investment.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support Report (Updated: December 2025).

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.4%, down from 4.9% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	4.4%
Splashtop Remote Support	2.1%
Other	84.4%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Read full review

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like the most about Microsoft Intune is its ability to manage mobile devices. Through integration with System Center, it can also manage desktops and laptops."

"The mobile application management, MAM, is the most useful aspect of the solution."

"The main advantage is that Intune performs its intended functions effectively."

"The most valuable includes managing everything from a single console."

"Based on my experience, I would recommend Microsoft Intune to organizations looking for management of a large number of devices and enterprise environments."

"Technical support, in general, has been quite helpful."

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

More Microsoft Intune pros

"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."

"It has the best remote working features."

"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."

"Citrix Virtual Apps and Desktops is a stable solution."

"The most beneficial feature is seamless remote access, particularly for applications rather than full endpoints. Security features include full data encryption and integrated SSL VPN through NetScaler for secure access."

"It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution."

"My focus has primarily been on publishing virtual applications."

"The price and user interface are great."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"The file transfers work well, the remote support and hosted solution work well."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

Cons

"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

"Intune's areas for improvement revolve around security and certificate management."

"Intune lags all of its competitors in terms of report generation."

"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."

"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."

"Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."

"Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."

More Microsoft Intune cons

"We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard."

"Pricing and technical support needs improvement."

"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."

"The product advances really fast. For some customers, we need better backwards compatibility."

"There is room for slight improvement in performance optimization and interface refinement."

"Citrix should consolidate the multiple tools currently required into a single platform."

"I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps."

"The product’s customization feature needs improvement."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"The phone's a little tricky to work with due to the small screen."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

"The solution should be able to make an inventory of computers automatically."

"The integration features could be better."

Pricing and Cost Advice

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."

"It comes with the E5 plan. We bought the E5 plan from Microsoft."

"Its pricing seems reasonable."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

More Microsoft Intune pricing and cost advice

"The solution is expensive and I give the cost a four out of ten."

"The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."

"We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."

"Citrix is a mid-range cost solution compared to some others out there."

"We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."

"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."

"The licensing is $125 USD per user."

"The price of Citrix Virtual Apps and Desktops is approximately $300 for the new version called Dash and the license is approximately $900 annually."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

15%

Manufacturing Company

10%

Financial Services Firm

Government

Comms Service Provider

13%

Retailer

12%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	156

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

See all answers

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

January 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Buyer's Guide

Remote Access

January 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

Splashtop

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

December 2025

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support and other solutions. Updated: December 2025.

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