No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
356
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 7.1%, down from 11.7% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
Microsoft Remote Desktop Services7.1%
Splashtop Remote Support2.2%
Other83.6%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."
"The security compliance capabilities make it widely adopted across organizations."
"The solution offers very good integration with broader enterprise systems and allows companies to capitalize on costs, especially if they are a Microsoft shop."
"Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs."
"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."
"It is user-friendly, and the performance is also good. It is a convenient product"
"The cloud base is perfect for me."
"The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The pricing is great as it's free in the larger Microsoft system."
"You can scale the product."
"It helps secure a network to a large extent because you can really restrict the number of users and accessibility if needed."
"I've had good experiences with Microsoft customer support."
"It's simple to set up."
"The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location."
"In terms of the valuable features, I like the profile, the new version is really good."
"The tool's most valuable features are pricing and easy management."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The solution is very fast."
"The initial setup is simple."
"In contrast, Splashtop is a really good product and it's not so expensive."
"With the extended license, it's easy to be remote."
"The file transfers work well, the remote support and hosted solution work well."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
 

Cons

"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."
"It should be easier to define policies and comply with those policies."
"The pricing can be expensive if you are not combining it with other products."
"The biggest improvement could be in the implementation, the ease of the implementation of it."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."
"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
"Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The solution should have better security."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"The solution isn't as good as the Citrix option."
"It could be more user-friendly."
"I would not recommend going with this solution because I wouldn't recommend going for a big enterprise setup."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
"The integration features could be better."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The phone's a little tricky to work with due to the small screen."
 

Pricing and Cost Advice

"Intune is included in the Microsoft 365 licensing package that we have."
"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."
"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"The price for Intune is fair."
"The pricing is competitive, but it is not cheap."
"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"The cost is fair."
"The solution has a perpetual license and it is purchased upfront."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"It's not an expensive solution."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"I would say it's expensive as there similar products available for free."
"It's not an expensive product."
"The pricing could always be improved."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
11%
Computer Software Company
8%
Comms Service Provider
8%
Government
7%
Retailer
10%
Comms Service Provider
9%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business151
Midsize Enterprise60
Large Enterprise177
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise16
Large Enterprise36
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services has been easy. I don't th...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved by providing a way to make it configurable without using VPN from...
What is your primary use case for Microsoft Remote Desktop Services?
My main use case for Microsoft Remote Desktop Services is remoting into computers that I don't have physical access t...
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.