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Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
Splashtop Remote Support
Ranking in Remote Access
15th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.0%, down from 14.3% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"Microsoft Intune does a great job of helping protect our environment."
"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."
"Installing Microsoft Desktop Services is straightforward."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
"The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The most valuable feature is performance."
"It's scalable enough for our needs and very reliable."
"Microsoft Remote Desktop Services is scalable."
"The file transfers work well, the remote support and hosted solution work well."
"The initial setup is simple."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
 

Cons

"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
"Lacking ability to leverage more iOS device management internally."
"The Mac integration has room for improvement."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself."
"The initial setup is a little bit complex."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"There could be more competent processes and improvements in the policy space."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"Sometimes difficult to set up without the requirement for login credentials each time."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"The stability could be improved."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"It could be more user-friendly."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
"Splashtop Remote Support needs to improve customization."
"The phone's a little tricky to work with due to the small screen."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
 

Pricing and Cost Advice

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"I rate Intune five out of 10 for pricing. It's expensive."
"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."
"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"The clients pay for a license and each can have a different type of license, such as an E3 or E5."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Microsoft Intune is included in the E5 license at no additional cost."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"The solution has a pretty comparable pricing."
"The price of Microsoft Remote Desktop Services is reasonable."
"The tool must be cheaper."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The solution is overly expensive."
"Although not an expensive product, pricing is always something that can be improved."
"The pricing could always be improved."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
Computer Software Company
14%
Manufacturing Company
9%
Government
8%
Financial Services Firm
7%
Computer Software Company
13%
Comms Service Provider
11%
Retailer
9%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.