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Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Virtual Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
6th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
2nd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (4th), Desktop as a Service (DaaS) (1st)
 

Mindshare comparison

As of February 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Azure Virtual Desktop is 11.4%, up from 1.4% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 15.5%, up from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Market Share Distribution
ProductMarket Share (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)15.5%
Azure Virtual Desktop11.4%
Other73.1%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

RC
Senior Advisor at a financial services firm with 1,001-5,000 employees
Enhanced collaboration and security with seamless remote access has transformed work efficiency
We can integrate anything with Azure Virtual Desktop from an application perspective. The App-V has evolved into MSIX. To deliver an application to Azure Virtual Desktop, MSIX can be used by expanding it as a virtual hard disk and attaching it to the virtual machine. When this is done, users who need the application will have immediate access through Active Directory group assignment. One challenge with Virtual Desktop infrastructure is application delivery. From an infrastructure perspective, it's beneficial as we can have a fallback point - if one machine is down, we can have a disaster recovery site for redirection. The delivery of applications is a tedious process. Microsoft is working on building new products for efficient application installation. This feature might be included in upcoming releases. Currently, it's burdensome for IT administrators to create applications compatible with Virtual Desktop infrastructure, unlike traditional machines where direct installation is possible.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I've always found Azure Virtual Desktop to work for me without issues."
"Absolutely, this solution is probably the leader in its field."
"Scalability is very straightforward with Azure Virtual Desktop."
"Azure Virtual Desktop provides users the ability to do remote work in a secure environment that is easy to manage."
"I rate the overall solution nine out of ten."
"The best feature is scalability, as it can be used from anywhere."
"The auto-scaling option allows provisioning additional virtual desktops based on user demand, making it scalable and flexible."
"The biggest advantages are the price and flexibility."
"It is a lightweight application that incorporates multi-factor authentication."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."
"It allows us to mute users who adhere to a policy of not allowing direct VPN access for security reasons. It is easy to use."
"The App is the most valuable feature."
"The most valuable feature is how secure the solution is."
"Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a mature infrastructure solution that provides considerable flexibility for corporate environments."
"The basic virtual desktop infrastructure (VDI) feature is most valuable. We were lucky to have it in place when the pandemic hit. It is used very heavily now."
 

Cons

"The delivery of applications is a tedious process."
"I would like to see built-in proxy and internet filtering."
"The primary area for improvement is around the scalability of Azure, specifically on the desktop side."
"It takes too long to get a return call."
"I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive."
"There are challenges when upgrading the OS from Windows 10 to Windows 11, such as facing a black screen during testing. It is essential for Microsoft to ensure better testing and smoother transitions when decommissioning previous versions."
"Access from Entra ID should be implemented to provide only tenant access to users connecting to the Azure Virtual Desktop environment, eliminating the need for on-premises requirements."
"The costs are a bit difficult to predict upfront."
"The product should expand its capabilities for integrating with other environments."
"The initial setup is complex."
"The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system."
"The user profiles could use some improvement."
"We had an issue when we were using the Citrix server. We needed to install the Citrix Runtime in the server where the application was hosted."
"Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps."
 

Pricing and Cost Advice

Information not available
"We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"You have to do some hard work in order to get the suitable licenses."
"I suggest using the concurrent user licensing scheme."
"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
"The licensing is $125 USD per user."
"It is an expensive solution. I rate its pricing a nine out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Outsourcing Company
12%
Manufacturing Company
9%
Comms Service Provider
7%
Computer Software Company
15%
Manufacturing Company
10%
Financial Services Firm
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise21
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Virtual Desktop?
The usual amount customers pay for this tool varies. I have seen large deployments catering to 500 or 700 users. Enterprises do use it, and they pay quite a bit for this.
What needs improvement with Azure Virtual Desktop?
I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive. However, when you account for replacing dedicated hardware and the maintenance it...
What is your primary use case for Azure Virtual Desktop?
We use RDP with Azure and have some virtual desktops. A major use case for Azure Virtual Desktop is that we give access to external consultants so they can access our information and interact with ...
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
 

Also Known As

No data available
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Azure Virtual Desktop vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: February 2026.
881,757 professionals have used our research since 2012.