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Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Virtual Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
5th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Desktop as a Service (DaaS) (1st)
 

Mindshare comparison

As of August 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Azure Virtual Desktop is 7.1%, down from 7.9% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 12.8%, up from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)12.8%
Azure Virtual Desktop7.1%
Other80.1%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

RC
Senior Advisor at a financial services firm with 1,001-5,000 employees
Enhanced collaboration and security with seamless remote access has transformed work efficiency
We can integrate anything with Azure Virtual Desktop from an application perspective. The App-V has evolved into MSIX. To deliver an application to Azure Virtual Desktop, MSIX can be used by expanding it as a virtual hard disk and attaching it to the virtual machine. When this is done, users who need the application will have immediate access through Active Directory group assignment. One challenge with Virtual Desktop infrastructure is application delivery. From an infrastructure perspective, it's beneficial as we can have a fallback point - if one machine is down, we can have a disaster recovery site for redirection. The delivery of applications is a tedious process. Microsoft is working on building new products for efficient application installation. This feature might be included in upcoming releases. Currently, it's burdensome for IT administrators to create applications compatible with Virtual Desktop infrastructure, unlike traditional machines where direct installation is possible.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration of Microsoft 365 and Microsoft Teams within Azure Virtual Desktop helps customers enhance collaboration because it works seamlessly."
"The biggest advantages are the price and flexibility."
"Azure pricing is quite cheap due to licensing benefits with Microsoft."
"The best feature is scalability, as it can be used from anywhere."
"Scalability is very straightforward with Azure Virtual Desktop."
"I've always found Azure Virtual Desktop to work for me without issues."
"Absolutely, this solution is probably the leader in its field."
"This integration enhances productivity 100%, as it makes it much easier for us to give access to external third parties to work with us for collaboration."
"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."
"One of the best features of Citrix Workspace is that we can access it from any device anywhere."
"The product is stable."
"You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"It has accelerated the process in which a new employee is given the necessary tools."
"Citrix is a pricey product, but it is the best product for large corporate companies that want to squeeze to the last buck the life of their existing computers."
"Citrix Workspace allows you to work in a remote environment and gives you data security."
 

Cons

"I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive."
"The main issue is the response time, which needs improvement to be faster."
"The costs are a bit difficult to predict upfront."
"The primary area for improvement is around the scalability of Azure, specifically on the desktop side."
"One of the issues I had was the ability to add an internet proxy. I would like to see built-in proxy and internet filtering."
"The initial setup of Azure Virtual Desktop overall is complex. The complexities I've noticed are with application optimizations, and it can get complex by meeting customers' security requirements."
"There are challenges when upgrading the OS from Windows 10 to Windows 11, such as facing a black screen during testing. It is essential for Microsoft to ensure better testing and smoother transitions when decommissioning previous versions."
"Azure is vast, and perhaps an architect-level experience could provide more insights into potential improvements."
"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line."
"Zoom, Teams, and Salon are not working well within the virtual desktop."
"Scalability depends on the server and the number of users in the organization."
"Tech support is pretty good. My only complaint is that if you are calling in a ticket, you need to know who is answering the call."
"The Citrix Workspace interface could improve. Additionally, if they are able to provide a mobile application"
"The pricing of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) since the company was taken over by the investment firm is not favorable because prices have been raised."
"Steep learning curve."
"All implementations of Citrix have problems with stability; that is normal."
 

Pricing and Cost Advice

Information not available
"If you look at cost, then you must look at the number of users that you are covering. If you are only using it for some users, then it is very expensive. However, if you have a massive amount of users, then it begins to be interesting to use Citrix. Because once you are managing thousands of servers with one guy, your maintenance costs decrease per user."
"We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."
"It is quite expensive, but so are the competitors on the market."
"You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users. Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license."
"The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution."
"Citrix is expensive."
"You have to do some hard work in order to get the suitable licenses."
"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
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Top Industries

By visitors reading reviews
Computer Software Company
23%
Outsourcing Company
12%
Media Company
9%
Comms Service Provider
8%
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Virtual Desktop?
The usual amount customers pay for this tool varies. I have seen large deployments catering to 500 or 700 users. Enterprises do use it, and they pay quite a bit for this.
What needs improvement with Azure Virtual Desktop?
I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive. However, when you account for replacing dedicated hardware and the maintenance it...
What is your primary use case for Azure Virtual Desktop?
We use RDP with Azure and have some virtual desktops. A major use case for Azure Virtual Desktop is that we give access to external consultants so they can access our information and interact with ...
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What is your experience regarding pricing and costs for Citrix Workspace?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based on company size would be beneficial.
 

Also Known As

No data available
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Azure Virtual Desktop vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.