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Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Virtual Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
6th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (4th), Desktop as a Service (DaaS) (1st)
 

Mindshare comparison

As of May 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Azure Virtual Desktop is 8.2%, up from 4.9% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 13.6%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)13.6%
Azure Virtual Desktop8.2%
Other78.2%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

RC
Senior Advisor at a financial services firm with 1,001-5,000 employees
Enhanced collaboration and security with seamless remote access has transformed work efficiency
We can integrate anything with Azure Virtual Desktop from an application perspective. The App-V has evolved into MSIX. To deliver an application to Azure Virtual Desktop, MSIX can be used by expanding it as a virtual hard disk and attaching it to the virtual machine. When this is done, users who need the application will have immediate access through Active Directory group assignment. One challenge with Virtual Desktop infrastructure is application delivery. From an infrastructure perspective, it's beneficial as we can have a fallback point - if one machine is down, we can have a disaster recovery site for redirection. The delivery of applications is a tedious process. Microsoft is working on building new products for efficient application installation. This feature might be included in upcoming releases. Currently, it's burdensome for IT administrators to create applications compatible with Virtual Desktop infrastructure, unlike traditional machines where direct installation is possible.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Azure Virtual Desktop provides users the ability to do remote work in a secure environment that is easy to manage."
"I rate the overall solution nine out of ten."
"The ability to spin up virtual machines quickly and speedily in Azure has been really valuable."
"The biggest advantages are the price and flexibility."
"The auto-scaling option allows provisioning additional virtual desktops based on user demand, making it scalable and flexible."
"The best feature is scalability, as it can be used from anywhere."
"I've always found Azure Virtual Desktop to work for me without issues."
"The scalability is probably the most valuable feature since I can quickly add or remove machines or increase or decrease the size depending on resources to manage the cost better."
"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
"Security is a shining point of the Citrix Workspace."
"Stable product with straightforward setup."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"In the past, when we were using the presentation server from Citrix, login time was taking up to eight minutes, and XenDesktop reduced login time to less than two minutes."
"The most valuable feature of this product for me is that it provides secure access anywhere from any device."
 

Cons

"Azure is vast, and perhaps an architect-level experience could provide more insights into potential improvements."
"The costs are a bit difficult to predict upfront."
"The main issue is the response time, which needs improvement to be faster."
"The primary area for improvement is around the scalability of Azure, specifically on the desktop side."
"The costs are a bit difficult to predict upfront. When I am trying to sell it to a customer as a consultant, it is hard to give them a fixed price."
"The initial setup of Azure Virtual Desktop overall is complex. The complexities I've noticed are with application optimizations, and it can get complex by meeting customers' security requirements."
"My overall rating of Azure Virtual Desktop is five out of ten. While the stability and cost-effectiveness are commendable, there is room for improvement in technical support."
"Access from Entra ID should be implemented to provide only tenant access to users connecting to the Azure Virtual Desktop environment, eliminating the need for on-premises requirements."
"The cost of Citrix Virtual Apps and Desktops is high and has room for improvement."
"If there is an interruption, it might not actually be available to the user, which could cause issues."
"Using the app layering feature can be quite difficult and cumbersome."
"The product should expand its capabilities for integrating with other environments."
"Over the years Citrix has increased the pace in which new versions are released, and often the product has not gone through thorough enough testing so the consultants are left very challenged trying to resolve bugs, and obtaining post-release fixes from the Vendor (Citrix)."
"Tech support is pretty good. My only complaint is that if you are calling in a ticket, you need to know who is answering the call."
"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."
"If there are connectivity issues, there are stability issues."
 

Pricing and Cost Advice

Information not available
"The solution is affordable."
"The licensing, in general, is expensive. A lot of customers battle to pay the amount. It's very difficult to ensure that your solution provides the business value that the customer is after."
"The product, XenServer, is free to use, and XenApp has a one month free license."
"The solution is expensive and I give the cost a four out of ten."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"It is quite expensive, but so are the competitors on the market."
"We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Outsourcing Company
12%
Comms Service Provider
8%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Virtual Desktop?
The usual amount customers pay for this tool varies. I have seen large deployments catering to 500 or 700 users. Enterprises do use it, and they pay quite a bit for this.
What needs improvement with Azure Virtual Desktop?
I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive. However, when you account for replacing dedicated hardware and the maintenance it...
What is your primary use case for Azure Virtual Desktop?
We use RDP with Azure and have some virtual desktops. A major use case for Azure Virtual Desktop is that we give access to external consultants so they can access our information and interact with ...
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What is your primary use case for Citrix Virtual Apps and Desktops?
The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.
 

Also Known As

No data available
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Azure Virtual Desktop vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.