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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros and cons

Vendor: Citrix

4.2 out of 5

128 reviews
93% willing to recommend

Pros & Cons summary

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) offers scalability with cloud resources like Azure and strong security features including encryption. Virtualization enables remote access to applications and desktops, integrating with existing hardware to optimize assets. XenDesktop and XenApp improve remote experience, but issues like latency affect video editing. Pricing concerns arise with increased costs post-acquisition. Stability and support challenges, including slow responses and compatibility issues, are noted.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Citrix DaaS offers ease of deployment, scalability, and enhanced security, beneficial for supplying virtual applications and desktops.

Citrix DaaS provides exceptional remote work capabilities with features like virtualization of applications and desktops, reliable remote access, and centralized manageability.

Citrix DaaS is known for superior performance in delivering 3D applications over WAN and optimizing bandwidth usage.

Citrix DaaS stands out for its stability and ability to handle a wide range of applications efficiently, ensuring a seamless user experience.

Citrix DaaS enhances security with robust encryption, integrated SSL VPN, and app protection, ensuring secure remote connections and data integrity.

CONS

There are issues with latency and slowness, especially when dealing with video editing software and large files, affecting performance and reliability.

Technical support can be slow and lacks knowledgeable assistance, with customers sometimes receiving inconsistent answers.

Initial setup and configuration are complex, requiring significant improvement and simplification to make it user-friendly.

Pricing is considered high by many, leading to concerns and potential consideration of alternative solutions due to increased costs.

Compatibility issues exist with newer operating systems and certain hardware devices, impacting seamless integration and usage.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pros review quotes

Network Manager at a local government with 51-200 employees

Jul 23, 2012

XenDesktop 5 is lightyears ahead of XenDesktop 4.

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MP

Senior Site Infrastructure Engineer at Kurungsiku

Aug 8, 2012

You can try XenDesktop as an alternative to VMware View, and the Express edition allows you to use up to 10 machines or users.

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Manager of Data Center at a transportation company with 1,001-5,000 employees

Nov 29, 2012

Good product, our POC proved that Xendesktop required lower bandwidth per machine than competitors.

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews and More

Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,976 professionals have used our research since 2012.

VP of IT with 51-200 employees

Mar 1, 2013

This product really moved the needle in solving for performance issues with large datasets moving cross country for remote users.

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SS

Shailesh Surroop

Assistant Manager - IS Infrastructure at a insurance company with 501-1,000 employees

Jul 26, 2015

We have 12 offices around the island, and users are able to connect to the same desktop and access their apps and files from any of these locations.

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SS

Shailesh Surroop

Assistant Manager - IS Infrastructure at a insurance company with 501-1,000 employees

Jul 26, 2015

We have 12 offices around the island, and users able to connect to the same desktop and access their apps and files from any of these locations.

Read full review

Senior Analyst at a financial services firm with 1,001-5,000 employees

Aug 26, 2015

We can virtualize desktops as well as apps.

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CIO at a tech services company with 501-1,000 employees

Nov 10, 2015

If it fits your budget, no doubt you should get it, but keep in mind that there are other products out there that could give you the same for less.

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EP

Senior Technical Consultant at The Instillery

May 10, 2016

Citrix is a pricey product, but it is the best product for large corporate companies that want to squeeze to the last buck the life of their existing computers.

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DW

Senior Manager of Engineering at Mechanics Bank

Jan 31, 2020

I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.

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Show 10 more reviews (out of 115)

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons review quotes

Network Manager at a local government with 51-200 employees

Jul 23, 2012

Also, there is a lot of work in optimizing desktops so that they don't unnecessarily reduce server performance.

Read full review

MP

Senior Site Infrastructure Engineer at Kurungsiku

Aug 8, 2012

Steep learning curve.

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Manager of Data Center at a transportation company with 1,001-5,000 employees

Nov 29, 2012

Costs for one, we settled on VMware hypervisor with Citrix Xendesktop running underneath, additional costs were incurred because of this hybrid solution, another consideration would be the significant disk space required for what is called "write cache".

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews and More

Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,976 professionals have used our research since 2012.

VP of IT with 51-200 employees

Mar 1, 2013

Not every application is certified with this solution.

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SS

Shailesh Surroop

Assistant Manager - IS Infrastructure at a insurance company with 501-1,000 employees

Jul 26, 2015

The studio is very slow.

Read full review

SS

Shailesh Surroop

Assistant Manager - IS Infrastructure at a insurance company with 501-1,000 employees

Jul 26, 2015

The studio is very slow.

Read full review

Senior Analyst at a financial services firm with 1,001-5,000 employees

Aug 26, 2015

There were some issues.

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CIO at a tech services company with 501-1,000 employees

Nov 10, 2015

As a market leader, they have got excellent product variety, but they should improve the user and administration experiences.

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EP

Senior Technical Consultant at The Instillery

May 10, 2016

Citrix Director, which is like the monitoring interface from Citrix could use a revamp in the way that it displays information.

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DW

Senior Manager of Engineering at Mechanics Bank

Jan 31, 2020

There are a lot of shortfalls with supporting printing over XenApp.

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Show 10 more reviews (out of 115)

Product Categories

Product Categories

Application Virtualization

Virtual Desktop Infrastructure (VDI)

Desktop as a Service (DaaS)

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Product Categories

Product Categories

Application Virtualization

Virtual Desktop Infrastructure (VDI)

Desktop as a Service (DaaS)

Popular Comparisons

Popular Comparisons

VMware Workstation vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Workspace ONE UEM vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

VMware Fusion Pro vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

TeamViewer vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Microsoft Remote Desktop Services vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Parallels Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Horizon 8 vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Check Point Remote Access VPN vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

F5 BIG-IP Access Policy Manager (APM) vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

BeyondTrust Privileged Remote Access vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

BeyondTrust Remote Support vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Apache Guacamole vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Rocket Exceed TurboX vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

ScreenConnect vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

See all alternatives

Related questions

15

Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?

54

VMware Horizon View vs Citrix XenApp: which is the better product and why?

15

Do you have any PDF documentation for the Citrix Virtual Desktop solution?

44

Which Virtual Desktop Infrastructure (VDI) solution is the best and why?

16

When evaluating Application Virtualization, what aspect do you think is the most important to look for?

16

What advantages do you see with Citrix XenApp or Desktop Solutions?

15

Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?

54

VMware Horizon View vs Citrix XenApp: which is the better product and why?

64

What trends and challenges do you predict about Virtualization software for 2022?

15

Do you have any PDF documentation for the Citrix Virtual Desktop solution?