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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Logo

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros and cons

Vendor: Citrix
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Citrix DaaS offers ease of deployment, scalability, and enhanced security, beneficial for supplying virtual applications and desktops.
Citrix DaaS provides exceptional remote work capabilities with features like virtualization of applications and desktops, reliable remote access, and centralized manageability.
Citrix DaaS is known for superior performance in delivering 3D applications over WAN and optimizing bandwidth usage.
Citrix DaaS stands out for its stability and ability to handle a wide range of applications efficiently, ensuring a seamless user experience.
Citrix DaaS enhances security with robust encryption, integrated SSL VPN, and app protection, ensuring secure remote connections and data integrity.

CONS

There are issues with latency and slowness, especially when dealing with video editing software and large files, affecting performance and reliability.
Technical support can be slow and lacks knowledgeable assistance, with customers sometimes receiving inconsistent answers.
Initial setup and configuration are complex, requiring significant improvement and simplification to make it user-friendly.
Pricing is considered high by many, leading to concerns and potential consideration of alternative solutions due to increased costs.
Compatibility issues exist with newer operating systems and certain hardware devices, impacting seamless integration and usage.
 

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pros review quotes

DW
Senior Manager of Engineering at Mechanics Bank
Jan 31, 2020
I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients.
CitrixVM833b - PeerSpot reviewer
Citrix/VMware Administrator at a tech services company with 10,001+ employees
Feb 25, 2018
It virtualizes the application on your desktop.
it_user311946 - PeerSpot reviewer
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor with 501-1,000 employees
Mar 6, 2018
ICA/HDX optimization policies.
Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer921516 - PeerSpot reviewer
IT Infrastructure Analyst at a insurance company with 501-1,000 employees
Aug 27, 2018
XenDesktop has helped our users to work remotely with a better user experience.
GT
Solutions Architect at GE
Dec 12, 2018
The ROI for us has been that when we had Hurricane Harvey last year, Xendesktop came in very handy for us. Even though people had electricity in Texas, many networks were down. Our offices could still get into our network and do work that was needed. It is an excellent virtual office that works anywhere, anytime and anyplace. It is worth our investment.
syseng272610 - PeerSpot reviewer
Sys Eng at a wholesaler/distributor with 1,001-5,000 employees
Dec 19, 2018
The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use.
YG
IT Operations Service Delivery Senior Manager at e-finance
Jul 4, 2019
The shadow feature is extraordinary and helps a lot when supporting remote users.
reviewer1221249 - PeerSpot reviewer
Project Leader at a tech services company with 51-200 employees
Dec 16, 2019
The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines.
RN
Owner at 1st Solutions
Dec 16, 2019
XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions.
reviewer1041639 - PeerSpot reviewer
System Administrator at a non-tech company with 1,001-5,000 employees
Dec 19, 2019
Stable product with straightforward setup.
 

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons review quotes

DW
Senior Manager of Engineering at Mechanics Bank
Jan 31, 2020
There are a lot of shortfalls with supporting printing over XenApp.
CitrixVM833b - PeerSpot reviewer
Citrix/VMware Administrator at a tech services company with 10,001+ employees
Feb 25, 2018
There are many latency and slowness issues, which are things looked after by Citrix.
it_user311946 - PeerSpot reviewer
Citrix / Virtualization Pre-Sales and Implementation Engg. at a tech vendor with 501-1,000 employees
Mar 6, 2018
Dependency on server virtualization after v7.x is an issue which I encountered in small environments.
Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer921516 - PeerSpot reviewer
IT Infrastructure Analyst at a insurance company with 501-1,000 employees
Aug 27, 2018
The video conferencing feature needs to be improved.
GT
Solutions Architect at GE
Dec 12, 2018
Tech support can be slow if you do not receive help from the US representatives.
syseng272610 - PeerSpot reviewer
Sys Eng at a wholesaler/distributor with 1,001-5,000 employees
Dec 19, 2018
The monitoring and management is in need of improvement.
YG
IT Operations Service Delivery Senior Manager at e-finance
Jul 4, 2019
Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent.
reviewer1221249 - PeerSpot reviewer
Project Leader at a tech services company with 51-200 employees
Dec 16, 2019
We would like to be able to provide VDI, a full desktop, to each of our users.
RN
Owner at 1st Solutions
Dec 16, 2019
Pricing can be lower and roaming profiles need to be fixed to work consistently.
reviewer1041639 - PeerSpot reviewer
System Administrator at a non-tech company with 1,001-5,000 employees
Dec 19, 2019
For us, pricing is the most important feature to improve.

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