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BeyondTrust Privileged Remote Access vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Microsoft Intune lowers costs and boosts efficiency by automating management, enhancing security, and integrating with Microsoft services.
Sentiment score
8.5
PRA offers rapid ROI with advanced features, reducing costs and enhancing compliance, efficiency, and customer satisfaction through seamless IT operations.
Sentiment score
7.1
Citrix DaaS reduces costs and boosts flexibility, efficiency, and continuity, offering long-term savings and environmental benefits.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
6.3
Microsoft Intune support is helpful but needs faster response and consistent technical knowledge, with premium support being more effective.
Sentiment score
6.6
Customers praise BeyondTrust's responsive, knowledgeable support, noting quick assistance and expertise, though ticket processes can be slower.
Sentiment score
6.6
Citrix DaaS' customer support receives mixed reviews, with praise for expertise but concerns about response times and support quality.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune's cloud-based design enables seamless scalability, efficiently supporting organizations of all sizes by easily managing numerous devices.
Sentiment score
8.1
BeyondTrust Privileged Remote Access is valued for scalability, accommodating diverse needs, though some setups face occasional limitations.
Sentiment score
7.9
Citrix DaaS offers scalable, easy expansion, efficiently handling demands with flexible Azure integrations despite some expense concerns.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
BeyondTrust Privileged Remote Access is a scalable solution based on user requirements.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
 

Stability Issues

Sentiment score
7.6
Microsoft Intune is praised for high stability, reliable performance, and is supported by continuous updates and strong cloud infrastructure.
Sentiment score
7.0
BeyondTrust Privileged Remote Access is stable and reliable, though some users experience occasional update and power recovery issues.
Sentiment score
7.3
Citrix DaaS offers reliable, stable performance with high availability, ensuring user satisfaction for large-scale virtual desktop deployments.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
Updates sometimes introduce bugs or issues, especially with non-English versions.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
 

Room For Improvement

Microsoft Intune needs enhancements in app deployment, remote management, UI, scalability, security, and non-Microsoft device support.
Users seek streamlined password management, enhanced integrations, improved interfaces, and increased security with automation, monitoring, and AI/ML analytics.
Citrix DaaS struggles with performance, setup complexity, high costs, and requires enhancements in integration, support, and user experience.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
We are looking for a feature where if someone is doing something risky during their session, it should alert and possibly disable their credentials.
Citrix should have different pricing based on company size.
 

Setup Cost

Microsoft Intune is cost-effective for large enterprises, especially when bundled with Microsoft 365, despite high standalone pricing.
BeyondTrust pricing is high but offers significant long-term value and ROI, especially for larger deployments or with discounts.
Citrix DaaS pricing is costly yet competitive, with versatile licensing, complex management, and strategies needed for cost optimizations.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
 

Valuable Features

Microsoft Intune offers seamless integration, comprehensive management, and flexibility across platforms for secure, efficient hybrid work environments.
BeyondTrust PRA provides secure, scalable remote access with multi-OS compatibility, Active Directory integration, and no VPN requirement.
Citrix DaaS offers high-performance remote access with strong security, seamless app virtualization, and scalability for consistent user experiences.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The secure access must be audited live, ensuring patient data protection.
The session monitoring and recording feature definitely helps security and audit with BeyondTrust Privileged Remote Access.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Privileged Remo...
Ranking in Remote Access
12th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
Privileged Access Management (PAM) (13th)
Citrix DaaS (formerly Citri...
Ranking in Remote Access
4th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
126
Ranking in other categories
Application Virtualization (2nd), Virtual Desktop Infrastructure (VDI) (3rd), Desktop as a Service (DaaS) (1st)
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Privileged Remote Access is 2.8%, up from 1.8% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.2%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Securely manage high-privilege remote access with granular configurations
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.
Grant Waddell - PeerSpot reviewer
User-friendly and easily accessible, but cost could be made cheaper
We use Citrix Workspace on Citrix Cloud. We have all of our servers on the AWS public cloud. There are a number of tools that we can implement that would save us costs. However, we've stuck to Citrix for convenience. If the prices keep increasing, we will have to consider other solutions. Users need to understand the tool's limitations correctly and what they require from a usability perspective. They should also understand the configuration of security policies. In some cases, people are unable to download or upload files onto their PCs, which is necessary for them to do their work. Users should understand the limitations of the product or the configuration options. Overall, I rate the solution a seven out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
17%
Manufacturing Company
11%
Financial Services Firm
10%
Government
8%
Computer Software Company
20%
Financial Services Firm
11%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Privileged Remote Access?
The product has improved remote support capabilities since it works fine.
What needs improvement with BeyondTrust Privileged Remote Access?
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Bette...
What is your primary use case for BeyondTrust Privileged Remote Access?
We use the tool for vendor access, providing secure vendor access to manage systems. Most of our use cases involve se...
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...
 

Comparisons

 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Privileged Access
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Horizon Beverage, Air Liquide, Gateway Bank of Florida
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.