BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support comparison

BeyondTrust Privileged Remote Access and BeyondTrust Remote Support are both solutions in the Remote Access category. BeyondTrust Privileged Remote Access is ranked #16 with an average rating of 8.7, while BeyondTrust Remote Support is ranked #12 with an average rating of 8.0. BeyondTrust Privileged Remote Access holds a 2.3% mindshare in VUS, compared to BeyondTrust Remote Support’s 3.5% mindshare. Additionally, 95% of BeyondTrust Privileged Remote Access users are willing to recommend the solution, compared to 100% of BeyondTrust Remote Support users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and BeyondTrust Privileged Remote Access serve distinct roles in remote access solutions. Despite users being more satisfied with BeyondTrust Remote Support's pricing and customer support, BeyondTrust Privileged Remote Access offers more robust features, making it a preferred choice for critical access needs.

Features: BeyondTrust Remote Support has efficient remote session handling, ease of use, and reliable customer service. BeyondTrust Privileged Remote Access provides advanced security measures, comprehensive access controls, and extensive features for managing highly sensitive environments.

Room for Improvement: BeyondTrust Remote Support needs better performance stability, improved session connectivity, and enhanced reporting tools. BeyondTrust Privileged Remote Access requires improved integration options, more intuitive navigation, and faster initial configuration times.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is known for its straightforward installation and effective customer service. BeyondTrust Privileged Remote Access, while also receiving positive feedback for deployment, requires more significant initial configuration. Both products are well-supported by their customer service teams.

Pricing and ROI: BeyondTrust Remote Support is considered cost-effective, offering a good balance between price and functionality. BeyondTrust Privileged Remote Access is more expensive but delivers substantial ROI due to its advanced features, justifying the higher cost for organizations needing stringent access controls.

To learn more, read our detailed BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of BeyondTrust Privileged Remote Access is 2.3%, down from 2.4% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.5%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
BeyondTrust Remote Support	3.5%
BeyondTrust Privileged Remote Access	2.3%
Other	84.9%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Anil Kishore

Lead Engg. Information Assurance at ACPL Systems Pvt Ltd

Strong security with room for enhancements in AI analytics

We integrate with our Active Directory regarding the role-based access controls in BeyondTrust Privileged Remote Access.I have not yet utilized the endpoint least privilege management feature in BeyondTrust Privileged Remote Access. There is a ready integration guide available for BeyondTrust Privileged Remote Access, so there are no major issues. All API integration is available to integrate with. More organizations are moving towards cloud infrastructure with BeyondTrust Privileged Remote Access. They are choosing this because they do not want to manage their on-premises and other hardware infrastructure. As we are not working with other vendors, I would rate BeyondTrust Privileged Remote Access a 10 out of 10.

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Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune's integration with Microsoft 365 is exceptional."

"The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location."

"The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions."

"Microsoft Endpoint Manager is not expensive overall, especially for small environments."

"Autopilot is a feature I really like."

"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."

"The conditional access policies that we set up are very useful."

"As the solution is a software as a service, the scalability is unlimited."

More Microsoft Intune pros

"The project goal was to allow staff to run applications with admin privileges without being admins, which was the product's most important feature."

"The features I find most effective in BeyondTrust Privileged Remote Access include the advantages of password safe for anyone using their web server designing or applications."

"Its initial setup process is straightforward."

"It is a real fortress. Its security is very strong. Multi-factor came as a feature out-of-the-box, which was big for us. That helps us meet another compliance requirement. It enforces encryption. Nobody can see what we are doing in our remote system if they happen to be listening for unencrypted traffic. That is its biggest strength."

"Its security, simplicity, and ease of deployment and maintenance are the most valuable. It is FIPS compliant, so it goes through severe penetration testing every one year or two years. They have to maintain this compliance. It is very safe. Customers have been using it in the last eight years because of the simplicity of getting it deployed quickly. Most of the people using the solution had been hacked already, so they needed it quickly. As compared to the other solutions in the market, it can be turned on in production very quickly. You don't really need to have a server. It can be deployed very rapidly on VMware or Hyper-V, and you don't need to do an installation. It is a kind of an all-included package that you just deploy in a VM environment. It is basically a VM that is specifically built for a customer. The way the PRA data solutions work is that you need to build them for each customer because of being hard-coded with their SSL certificate, their web page name, and all that."

"The scalability is excellent."

"When it comes to the Privileged Remote Access (PRA) solution, instead of depending on a VPN client, from Cisco or any other vendor, we can directly use this product from the internet. It is very easy to do the implementation, and it is easy for every user to access the server from outside of their organization. They can open the URL and put their name and password, and it'll do the multi-factor authentication. They can easily access the server. Prior to this solution, the users had to log into the VPN, which is not required with BeyondTrust. Now, they can use their computer over the internet."

"One of the features that I really like about it is the ability to set a start date, time, and end date for the access. For example, you can set the access for a person from tomorrow, Monday, or Tuesday and ending on a specific period of the day or a specific date. That's really quite helpful."

More BeyondTrust Privileged Remote Access pros

"Offers a secure method of access without having to install agents everywhere."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

"We are able to be more effectively connected to computers and servers all over the world."

"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"Remote sessions are automatically recorded so there is a history of all coding and scripting."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

More BeyondTrust Remote Support pros

Cons

"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."

"No option to do end-to-en macOS management. Slow implementation of policies."

"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."

"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."

"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."

"If you wish to block any App Store application, there is no way to do so."

More Microsoft Intune cons

"Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow ticket, which can be time-consuming."

"Its management is through two different portals, and you can't get from one portal to the other. I have to literally open up another website and go into it a different way. There are no inner links between the two. They should interlink the actual virtual server and the appliance. In general, there should be one interface for management for admins."

"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."

"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."

"One of our gaps or pain points is having multi-factor authentication at the endpoint and using the PRA password injection from BeyondTrust, which does not work in our environment. We can only have MFA at the login of BeyondTrust to check out the password. Therefore, we can't meet our security requirements of having it on the endpoint."

"Some of the capabilities in the solution were not as available or not as outstanding as CyberArk. We had to manage whatever little was available for us, especially its recording capabilities, logs, and a number of things."

"The solution's Vault is a nice feature. It helps to securely share a security password in teams, but it is not at the level of a password management solution. So, it is just really a vault. We were expecting to have more features to better manage passwords, but that is something that you can work around if you also have a password safe solution. I would like them to have features like password rotation or password auditing, e.g., old passwords."

"At the moment, I don't see any major problems with it. If anything, they can just change the look and feel of the login screen because it looks too simple to me. It does not have so much information. When you get to the login screen of the solution, you should have more information. We also have BeyondTrust Remote Support, and the login page looks similar to BeyondTrust Privilege Remote Access. I would love to see more rich information on the login screen or landing page so that rather than having a regular sign-in screen or page where you just provide a username and password and get into the solution, you should have more insight into what the solution does. I've mentioned this to them every time I have had an opportunity."

More BeyondTrust Privileged Remote Access cons

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"Customer support was better in the past. About two years ago, the response times became longer."

"One potential improvement is in the support department."

"Technical support for this region can be improved."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"There were a few employee devices that failed during the initial deployment, which required a second deployment."

More BeyondTrust Remote Support cons

Pricing and Cost Advice

"Intune is included with our F3 and E5 licenses."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"The cost of the license and the features are justified for myself as a technical person."

"The price of Microsoft Intune is reasonable."

"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."

More Microsoft Intune pricing and cost advice

"The price is pretty expensive, but you get what you pay for and this is a great product."

"I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."

"PRA was one of the cheapest solutions that we evaluated."

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."

"Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."

"Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."

"Though the solution was a bit expensive, the overall pricing was average."

"PRA's pricing is competitive."

More BeyondTrust Privileged Remote Access pricing and cost advice

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"It is not the most cost effective solution on the market."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The cost currently according to the client is a bit high for them."

More BeyondTrust Remote Support pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

15%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about BeyondTrust Privileged Remote Access?

The product has improved remote support capabilities since it works fine.

See all answers

What needs improvement with BeyondTrust Privileged Remote Access?

Improving technical support for BeyondTrust Privileged Remote Access is essential. When I communicate with technical ...

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What is your primary use case for BeyondTrust Privileged Remote Access?

When we are using BeyondTrust Privileged Remote Access with FortiGate or some Cisco third-party products, we collabor...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

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What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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BeyondTrust Password Safe vs BeyondTrust Privileged Remote Access

Compared 8% of the time

CyberArk Privileged Access Manager vs BeyondTrust Privileged Remote Access

Compared 8% of the time

One Identity Safeguard vs BeyondTrust Privileged Remote Access

Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs BeyondTrust Privileged Remote Access

Compared 6% of the time

Teleport vs BeyondTrust Privileged Remote Access

Compared 4% of the time

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TeamViewer Business vs BeyondTrust Remote Support

Compared 14% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 5% of the time

Claroty Platform vs BeyondTrust Remote Support

Compared 5% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Privileged Remote Access

January 2026

BeyondTrust Privileged Remote Access report

Download BeyondTrust Privileged Remote Access product report

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Privileged Access

Bomgar Remote Support

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

Features include:

- Privileged Access Control: Enforce least privilege by giving users the right level of access.

- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

BeyondTrust

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Sample Customers

Mitchells and Buzzers, Callaway

Horizon Beverage, Air Liquide, Gateway Bank of Florida

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Buyer's Guide

BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

December 2025

Free Report: BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support

Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support and other solutions. Updated: December 2025.

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