BeyondTrust Remote Support vs TeamViewer Business comparison

BeyondTrust and TeamViewer are both solutions in the Remote Access category. BeyondTrust is ranked #12 with an average rating of 8.0, while TeamViewer is ranked #1 with an average rating of 8.9. BeyondTrust holds a 3.5% mindshare in VUS, compared to TeamViewer’s 10.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 92% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Nov 2, 2025

TeamViewer Business and BeyondTrust Remote Support are competitors in the remote access solutions market. BeyondTrust often gains an edge in environments that require high security and integration with IT service management (ITSM) tools, while TeamViewer is highlighted for its ease of use and multiple platform compatibility.

Features: TeamViewer includes cross-platform compatibility, comprehensive file-transfer options, and the ability to bypass corporate firewalls, which ensures seamless remote access. It also offers high speed and stability, making it a reliable choice for users across different environments. BeyondTrust is known for its non-persistent agent, secure remote controls, and advanced reporting tools, which enhance its utility in secured and regulated environments. Additionally, it integrates strongly with ITSM solutions, providing a cohesive support experience.

Room for Improvement: TeamViewer users suggest improved version interoperability, better clipboard management, and enhanced session stability. Suggestions also include more robust Linux support and improved drag-and-drop features. BeyondTrust could improve its integration with Apple devices, enhance chat functionality, and provide better initial deployment reporting to boost user experience.

Ease of Deployment and Customer Service: TeamViewer offers straightforward deployment options across both cloud and on-premises environments, requiring minimal technical support, although its documentation could be more comprehensive. BeyondTrust provides versatile deployment options but stands out for its extensive customer support, necessary for handling its advanced features. Both solutions are regularly updated and supported, with TeamViewer leveraging a strong, community-driven model.

Pricing and ROI: TeamViewer offers a free version for personal use, though commercial pricing is perceived as high. However, it provides significant time savings and productivity benefits that contribute to a solid ROI. BeyondTrust has a higher upfront cost, justified by its robust security, flexibility, and integration capabilities within large IT infrastructures, often perceived as cost-effective over time for security-focused environments. Both products are considered worthwhile investments based on long-term efficiency and capabilities.

To learn more, read our detailed BeyondTrust Remote Support vs. TeamViewer Business Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.5%, up from 2.7% compared to the previous year. The mindshare of TeamViewer Business is 10.2%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
TeamViewer Business	10.2%
Microsoft Intune	9.3%
BeyondTrust Remote Support	3.5%
Other	77.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

Remote support has transformed my work and now saves time with fast, secure file transfers

What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product works very well for companies already using the full Microsoft suite."

"We have not experienced any bugs or glitches with this solution."

"The user experience is good; we could work and deploy many controls through Microsoft Intune."

"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."

"Cloud-based device management is the best feature for me as it impacts my company the most; it is much easier than the previous Configuration Manager or SCCM."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune."

"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."

More Microsoft Intune pros

"The solution is stable."

"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

"Solution has a good UI."

"Remote sessions are automatically recorded so there is a history of all coding and scripting."

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

More BeyondTrust Remote Support pros

"The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality."

"I have been satisfied with TeamViewer overall."

"TeamViewer Business has positively impacted my organization by helping us resolve critical issues within the four-hour SLA contracts we have with clients, avoiding penalties associated with delays."

"TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them."

"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."

"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."

"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."

"It's very easy to set up."

More TeamViewer Business pros

Cons

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."

"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."

"It needs incorporation of Knox, ZeroTouch, etc."

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

"The solution could improve its flexibility."

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

More Microsoft Intune cons

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"Lacks remote support and privileged remote access in the one product."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"Technical support for this region can be improved."

"One potential improvement is in the support department."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"It needs better Linux support. We have had issues with Ubuntu specifically."

More BeyondTrust Remote Support cons

"If you had to teach someone how TeamViewer Business works, especially because I am speaking in a sense that I am using it on an engineer level, it would be a bit difficult to get accustomed to some of the settings, especially with the new experience."

"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."

"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."

"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

"It becomes complicated to switch from one monitor to another for different windows."

"This solution could be improved by offering more flexibility in terms of usage."

"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

More TeamViewer Business cons

Pricing and Cost Advice

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"Microsoft Intune is expensive."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

More Microsoft Intune pricing and cost advice

"We believe for the money, it is worth what you pay."

"I would prefer that it was more affordable."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"This product provides value for money."

"It is not the most cost effective solution on the market."

"Bomgar has a very fair pricing structure."

More BeyondTrust Remote Support pricing and cost advice

"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."

"We are using the free version of TeamViewer."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

"The solution's pricing is reasonable."

"We are using the free version of TeamViewer."

"I used the free version of TeamViewer."

"We have a permanent license and the price is reasonable."

More TeamViewer Business pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	34
Large Enterprise	32

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

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What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 8% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 5% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

Claroty Platform vs BeyondTrust Remote Support

Compared 5% of the time

More BeyondTrust Remote Support Competitors

TeamViewer Tensor vs TeamViewer Business

Compared 21% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 8% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

ISL Online vs TeamViewer Business

Compared 3% of the time

Parsec vs TeamViewer Business

Compared 3% of the time

More TeamViewer Business Competitors

Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

TeamViewer Business

January 2026

Download TeamViewer Business product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.

Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.

What are the key features of TeamViewer Business?

Remote Access: Facilitates connectivity across platforms without passwords.
File Transfers: Enables fast and secure file sharing.
Security: Offers encryption and two-factor authentication.
User-Friendly Interface: Simplifies remote support and management.
High Compatibility: Connects easily, even under low bandwidth, supporting diverse devices.

What benefits and ROI can users expect?

Productivity Boost: Reduces need for travel while ensuring efficient support.
Cost Efficiency: Saves on physical resources by enabling remote troubleshooting.
Enhanced Security: Protects data with encryption and advanced security measures.
Flexible Connectivity: Maintains control across a broad range of devices, improving efficiency.

Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

December 2025

Free Report: BeyondTrust Remote Support vs. TeamViewer Business

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