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BeyondTrust Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
17th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (25th)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.2%, up from 2.5% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.0%, down from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Autopilot is a great feature. Most users are looking for a zero-touch deployment."
"The automatic patch management feature in the Intune Suite is helpful."
"It helps us manage user certificates."
"The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones."
"The user experience is good; we could work and deploy many controls through Microsoft Intune."
"It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The solution is stable."
"Solution has a good UI."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"I would recommend Microsoft Remote Desktop Services, especially for general support."
"I like the way it can assess our system."
"The solution is stable."
"I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely."
"It's pretty stable."
"It's scalable enough for our needs and very reliable."
"The solution works on Microsoft servers."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
 

Cons

"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"The add-ons must be integrated into the solution."
"One drawback of Intune is that we cannot find devices based on a user's region or location."
"Intune endpoint analytics can be challenging."
"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."
"Since the devices are configured over the Internet, whatever policy we apply from the compliance portal does not reflect immediately on the endpoint."
"The security features should be improved."
"Lacks remote support and privileged remote access in the one product."
"In the next release, I would like remote access to Chrome included."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"One potential improvement is in the support department."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"It could be made simpler from a management perspective."
"The reliability of the solution could improve."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"It could be more user-friendly."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
 

Pricing and Cost Advice

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"Pricing can be improved."
"Its price is quite okay. I wish they provide certain additional features with the same license."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Microsoft Intune is not cost-effective as a standalone product."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Bomgar has a very fair pricing structure."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"BeyondTrust Remote Support is a very expensive product."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We pay every year for the box, and there are no additional costs."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The price of Microsoft Remote Desktop Services is reasonable."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The solution comes free with Microsoft Windows."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"Although not an expensive product, pricing is always something that can be improved."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The cost is fair."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
14%
Manufacturing Company
9%
Government
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Bank Alfalah Ltd.
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.