No more typing reviews! Try our Samantha, our new voice AI agent.
BeyondTrust Remote Support Logo

BeyondTrust Remote Support pros and cons

Vendor: BeyondTrust
4.4 out of 5

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

BeyondTrust Remote Support provides a comprehensive and robust remote support experience, enabling efficient collaboration among service desk members.
It effectively reduces travel expenses and enhances productivity by enabling remote support and reducing the need for on-site visits.
The system offers superior stability and minimal downtime, ensuring a reliable platform for remote sessions.
Its security features and auditing capabilities surpass competing products, providing peace of mind with secure access controls and session recordings.
BeyondTrust Remote Support delivers strong ROI, with substantial time and cost savings through streamlined remote troubleshooting.

CONS

BeyondTrust Remote Support is considered very expensive, with high maintenance and licensing costs.
Customers in India experience delays due to support staff availability in the UK, even for critical situations.
Installation, upgrades, and technical support have room for improvement, particularly with Linux and mobile device compatibility.
There is a need for enhancements in reporting, metrics, and integration with other applications such as ticket tracking.
The lack of voice communication options and challenges with remote access for iOS and Chromebooks are noted limitations.
 

BeyondTrust Remote Support Pros review quotes

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Feb 16, 2026
My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users.
Ashley Jonathan - PeerSpot reviewer
Data Engineer at Umicore
Feb 20, 2026
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Trevis  Macnon - PeerSpot reviewer
Software Engineer at Unilever Inc.
Feb 28, 2026
BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues.
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Dwayne  Johnson - PeerSpot reviewer
User Experience Designer at YASH Technologies
Feb 28, 2026
We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
Jun 26, 2026
BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats.
AlanChan7 - PeerSpot reviewer
Technical Consultant at cloudpoint
May 5, 2026
Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur.
AM
Senior System Administrator at a computer software company with 11-50 employees
Jun 18, 2026
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call.
reviewer2857998 - PeerSpot reviewer
Systems & Cloud Architect at a computer software company with 11-50 employees
Jun 17, 2026
BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need.
Hahn Rolf - PeerSpot reviewer
CEO at MICRODYN AG
Jan 10, 2025
One of the great features is that service desk members can work together in a remote session.
Himanshu-Pandey - PeerSpot reviewer
Senior Manager at Accenture
Dec 17, 2024
A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems.
 

BeyondTrust Remote Support Cons review quotes

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Feb 16, 2026
I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user.
Ashley Jonathan - PeerSpot reviewer
Data Engineer at Umicore
Feb 20, 2026
I think BeyondTrust Remote Support's installation and upgrades need improvement.
Trevis  Macnon - PeerSpot reviewer
Software Engineer at Unilever Inc.
Feb 28, 2026
The representative client can be a little buggy sometimes, but overall it works consistently.
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Dwayne  Johnson - PeerSpot reviewer
User Experience Designer at YASH Technologies
Feb 28, 2026
BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
Jun 26, 2026
To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle.
AlanChan7 - PeerSpot reviewer
Technical Consultant at cloudpoint
May 5, 2026
Pricing needs to be changed as this is a very expensive solution.
AM
Senior System Administrator at a computer software company with 11-50 employees
Jun 18, 2026
I rate it an eight because of the licensing issue. I know it is expensive, and if we have multiple support people on a shift, we have to log out to release the license.
reviewer2857998 - PeerSpot reviewer
Systems & Cloud Architect at a computer software company with 11-50 employees
Jun 17, 2026
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive.
Hahn Rolf - PeerSpot reviewer
CEO at MICRODYN AG
Jan 10, 2025
Some technical aspects could be improved, particularly in product management.
Himanshu-Pandey - PeerSpot reviewer
Senior Manager at Accenture
Dec 17, 2024
One potential improvement is in the support department.