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BeyondTrust Remote Support vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
BeyondTrust Remote Support enhanced efficiency and security, saving time and resources, resulting in high customer satisfaction and interest.
Sentiment score
5.6
Microsoft Intune significantly reduced costs, improved efficiency, integrated seamlessly with Microsoft 365, enhancing productivity and reducing resource needs.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
 

Customer Service

Sentiment score
8.4
BeyondTrust Remote Support delivers professional, effective customer service globally, despite occasional response delays and timezone coordination challenges.
Sentiment score
5.8
Microsoft Intune's support is mixed; premium users experience better outcomes, but standard support often faces delays and issues.
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
8.2
BeyondTrust Remote Support is scalable, flexible, and handles redundancy well, but costs and resource management can be challenging.
Sentiment score
7.1
Microsoft Intune scales efficiently, supporting diverse organizational sizes and environments, offering seamless management and consistent performance as needs evolve.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
 

Stability Issues

Sentiment score
8.6
BeyondTrust Remote Support is praised for stability and performance, with minimal downtime and effective integration, despite Linux compatibility issues.
Sentiment score
7.2
Microsoft Intune delivers high stability with minimal issues; users rate it highly for reliable integration and day-to-day operations.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
BeyondTrust Remote Support is very stable, and I have not experienced any lagging or downtime.
Data Engineer at Umicore
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
 

Room For Improvement

BeyondTrust Remote Support needs UI, integration, compatibility, performance improvements, and enhancements in chat, reporting, and iOS device control.
Microsoft Intune struggles with non-Windows compatibility, complex setups, slow sync, limited customization, inefficient policies, and unsatisfactory integration.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
 

Setup Cost

BeyondTrust Remote Support's pricing varies; it's competitive for some but expensive for others, starting at $2,300 annually.
Microsoft Intune is cost-effective within Microsoft 365 packages, with discounts for nonprofits and bulk purchases, though standalone licenses cost more.
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
 

Valuable Features

BeyondTrust Remote Support offers intuitive, secure, and versatile remote access, enhancing productivity, team collaboration, and customer satisfaction across platforms.
Microsoft Intune excels in device management, integration, automation, and security, enhancing efficiency with Autopilot, Azure AD, and advanced features.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Privileged Access Management (PAM) (13th)
Microsoft Intune
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
378
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune6.3%
BeyondTrust Remote Support3.3%
Other90.4%
Remote Access
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise185
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. Feature-wise, BeyondTrust Remote Support is one of the better solutions compared...
What advice do you have for others considering BeyondTrust Remote Support?
I have been selling privileged access management based on my past experience. So far, the solution is quite good and I cannot think of features that would be missing. The overall review rating for ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

Bomgar Remote Support
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Mitchells and Buzzers, Callaway
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Intune and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.