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BeyondTrust Remote Support vs ScreenConnect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Microsoft Intune boosts ROI by reducing setup time, IT workload, third-party tool use, and infrastructure costs while enhancing security.
Sentiment score
6.8
Organizations saved costs and time with BeyondTrust Remote Support, improving workflows, security, and ROI, enhancing overall customer satisfaction.
Sentiment score
7.9
ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
 

Customer Service

Sentiment score
5.7
Microsoft Intune support is slow and inconsistent, but premium users experience faster, more effective assistance from higher-level engineers.
Sentiment score
8.4
BeyondTrust Remote Support is praised for its proactive, knowledgeable customer service and reliable technical support, despite occasional response delays.
Sentiment score
7.4
ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, cloud-based management for multiple platforms, seamlessly accommodating diverse organizational sizes and growth needs.
Sentiment score
8.3
BeyondTrust Remote Support is scalable, accommodating growth, efficiently handling users and devices, and facilitating seamless expansion with advanced features.
Sentiment score
7.9
ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
 

Stability Issues

Sentiment score
7.1
Microsoft Intune is reliable for endpoint management despite occasional minor bugs and delays during policy deployments or updates.
Sentiment score
8.7
BeyondTrust Remote Support is reliable and stable, effectively handling sessions without downtime, crashes, or significant issues, even with 20 participants.
Sentiment score
7.9
ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
BeyondTrust Remote Support is very stable, and I have not experienced any lagging or downtime.
Data Engineer at Umicore
 

Room For Improvement

Microsoft Intune faces challenges with user interface, configuration, compatibility, integration, security, and customization, impacting efficiency.
BeyondTrust Remote Support needs improvements in installation, chat, screen sharing, integration, pricing, and compatibility, especially for Linux and Mac.
ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
 

Setup Cost

Microsoft Intune is cost-effective for enterprises using bundled licenses, though standalone pricing may be high for smaller businesses.
BeyondTrust Remote Support offers flexible, cost-effective pricing with options for on-premise and cloud, despite higher initial costs.
ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
 

Valuable Features

Microsoft Intune offers efficient device management, security, and integration with Microsoft 365, enhancing operational efficiency and user experience.
BeyondTrust Remote Support offers multi-device access, robust security, and features like session recording, enhancing flexibility and efficiency.
ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
355
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Privileged Access Management (PAM) (13th)
ScreenConnect
Ranking in Remote Access
18th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (21st), Remote Visual Support (3rd)
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.4%, up from 3.3% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
BeyondTrust Remote Support3.4%
ScreenConnect3.1%
Other86.4%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Comms Service Provider
11%
Construction Company
9%
Marketing Services Firm
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business149
Midsize Enterprise60
Large Enterprise177
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
ConnectWise Control
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Jon Rosen Systems
Find out what your peers are saying about BeyondTrust Remote Support vs. ScreenConnect and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.