BeyondTrust Remote Support vs ScreenConnect comparison

BeyondTrust and ConnectWise are both solutions in the Remote Access category. BeyondTrust is ranked #11 with an average rating of 8.0, while ConnectWise is ranked #16 with an average rating of 9.5. BeyondTrust holds a 3.3% mindshare in VUS, compared to ConnectWise’s 1.7% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

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Executive SummaryUpdated on Sep 25, 2025

BeyondTrust Remote Support and ScreenConnect both offer robust remote support solutions, competing in the remote access software category. BeyondTrust often holds an edge with advanced features, while ScreenConnect shines in cost-effectiveness and user-friendliness.

Features: BeyondTrust Remote Support adds value with customization options, advanced security, and extensive platform support. Features include seamless system integration, session recording, and Jump Clients for enhanced access. ScreenConnect offers persistent access, ease of deployment, and robust connectivity, making remote operations straightforward and efficient. Remote commands and good integration are notable capabilities.

Room for Improvement: BeyondTrust could enhance its support for Linux and Apple devices, and modernize console features. Its pricing is also a concern. ScreenConnect can improve device compatibility, streamline its interface, and simplify setup. Enhancements in file transfer mechanisms and mobile support are needed.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers versatile deployment options, on-premises or cloud, and is appreciated for its comprehensive technical support. ScreenConnect offers deployment flexibility and receives praise for commendable customer service and support quality, often highly rated by users.

Pricing and ROI: BeyondTrust is seen as expensive but justifiable with its extensive features and security leading to strong ROI. ScreenConnect is more affordable, providing great value for smaller teams with budget constraints. The licensing models of both are fair, although BeyondTrust may cost more due to its comprehensive security features.

To learn more, read our detailed BeyondTrust Remote Support vs. ScreenConnect Report (Updated: September 2025).

Buyer's Guide

BeyondTrust Remote Support vs. ScreenConnect

September 2025

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Helped 868,275 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of September 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.0% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, up from 2.6% compared to the previous year. The mindshare of ScreenConnect is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.7%
BeyondTrust Remote Support	3.3%
ConnectWise ScreenConnect	1.7%
Other	85.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend Microsoft Intune to others; it is a very good and scalable solution."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."

"The dashboards, the security, and the customization capabilities work very well for us."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"The most valuable feature is the policy CSPs."

More Microsoft Intune pros

"Remote sessions are automatically recorded so there is a history of all coding and scripting."

"This is a very secure product."

"The solution is stable."

"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

More BeyondTrust Remote Support pros

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"It's very low maintenance."

"It is super easy to use and relatively inexpensive."

"The initial setup is fairly straightforward."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"I've noted an ROI while using the solution."

More ScreenConnect pros

Cons

"Some enrollment features could be improved."

"The time we have to wait to deploy policies has room for improvement."

"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."

"It would be helpful if there was proactive remediation."

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

"They should make it easier to order it, however, that's generally true for everything from Microsoft."

"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."

"The technical support could be improved."

More Microsoft Intune cons

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"One potential improvement is in the support department."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

More BeyondTrust Remote Support cons

"The solution should add the ability to video chat with the user on the other end."

"I really didn't care for the onboarding process and it is something that should be improved."

"There could be improvement to the remote command line tools."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"The recent redesign has made it slower and basically worthless."

More ScreenConnect cons

Pricing and Cost Advice

"It is not expensive."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"It is reasonable for the features it has."

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"This cost is approximately $30 USD per user per month."

More Microsoft Intune pricing and cost advice

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"We believe for the money, it is worth what you pay."

"Bomgar has a very fair pricing structure."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"I would prefer that it was more affordable."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"The solution is subscription-based and depends on the number of admin users."

More BeyondTrust Remote Support pricing and cost advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Pricing is fair for Control and the licensing is simple."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"It is priced fairly."

"We pay $3,000 USD for the service, yearly upfront."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

16%

Manufacturing Company

11%

Government

10%

Financial Services Firm

Manufacturing Company

14%

Computer Software Company

14%

Performing Arts

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

IBM MaaS360 vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

TeamViewer Business vs BeyondTrust Remote Support

Compared 18% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 11% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 10% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 3% of the time

More BeyondTrust Remote Support Competitors

Microsoft Remote Desktop Services vs ScreenConnect

Compared 24% of the time

Check Point Remote Access VPN vs ScreenConnect

Compared 11% of the time

TeamViewer Business vs ScreenConnect

Compared 11% of the time

GoTo Resolve vs ScreenConnect

Compared 10% of the time

LogMeIn Pro vs ScreenConnect

Compared 7% of the time

More ScreenConnect Competitors

Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

September 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

ScreenConnect

September 2025

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

ConnectWise Control

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Jon Rosen Systems

Buyer's Guide

BeyondTrust Remote Support vs. ScreenConnect

September 2025

Free Report: BeyondTrust Remote Support vs. ScreenConnect

Find out what your peers are saying about BeyondTrust Remote Support vs. ScreenConnect and other solutions. Updated: September 2025.

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