GoTo Resolve vs ScreenConnect comparison

GoTo and ConnectWise are both solutions in the Remote Access category. GoTo is ranked #27, while ConnectWise is ranked #17. GoTo holds a 1.5% mindshare in VUS, compared to ConnectWise’s 3.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

ScreenConnect and GoTo Resolve are competitive tools in the remote support space. GoTo Resolve is often seen as superior due to its comprehensive feature set offering better value despite higher pricing, while ScreenConnect impresses with responsive support, appealing to those prioritizing effective service.

Features: ScreenConnect offers strong remote connectivity, robust security options, and responsive support. GoTo Resolve provides advanced automation features, streamlined workflow integrations, and an extensive feature set, leading in advanced capabilities.

Ease of Deployment and Customer Service: ScreenConnect has a straightforward deployment process with prompt support. GoTo Resolve's deployment is slightly complex but is balanced by extensive customer service resources.

Pricing and ROI: ScreenConnect requires a lower initial investment, providing a cost-effective solution for those seeking immediate returns. GoTo Resolve, though more expensive upfront, is considered a better long-term investment contributing effectively to ROI.

To learn more, read our detailed GoTo Resolve vs. ScreenConnect Report (Updated: June 2026).

Buyer's Guide

GoTo Resolve vs. ScreenConnect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.8% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
ScreenConnect	3.1%
GoTo Resolve	1.5%
Other	89.1%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can control applications, and I can secure applications by using the MAM policy, which is very effective and very helpful in protecting our users' data on mobile devices such as iPhones and Android phones."

"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."

"Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."

"Within Intune, managing policies and having a consistent way to manage devices is valuable."

"Microsoft Intune scales very effectively with our growing needs."

"The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way."

"Autopilot is one of the best features because we can use it during remote migration and it especially helps in this pandemic situation where we don't need any end-user computing engineer support."

"Intune's unified endpoint management platform is invaluable."

More Microsoft Intune pros

"We wouldn't be able to offer the services that we offer without a product like this."

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"We took a crack at ScreenConnect and we really liked what we saw and how it worked properly."

"I am able to support our remote users; this has been a great help."

"The initial setup is fairly straightforward."

"I've noted an ROI while using the solution."

"It is super easy to use and relatively inexpensive."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The product's two-factor authentication means we are not worried like before about the state of our security."

More ScreenConnect pros

Cons

"The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

"I'd like to see an ability to deploy more ways of management, managing devices and processing the policies."

"There is room for improvement in Microsoft Intune's understanding and user experience as the interface is easy to navigate for deploying applications and finding user information, but I think there should be a reduction in dependency on on-premises infrastructure and focus on artificial intelligence and automation to improve further."

"One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"It can improve for new users; in the starting phase, we found that the logs are too complex or scattered."

"Some enrollment features could be improved."

More Microsoft Intune cons

"The pricing of GoTo Resolve is very high compared to other solutions."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"Eventually, we're going to be moving to them and shutting off ConnectWise."

"The solution is a little bit complicated when you want to implement it."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"There could be improvement to the remote command line tools."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"I thought it was a little bit difficult to set up, it was complicated."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ScreenConnect cons

Pricing and Cost Advice

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"We use Defender ATP and E5 licenses."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"Pricing is fair for Control and the licensing is simple."

"Make sure you have enough licensing for all the techs that you have."

"We pay $3,000 USD for the service, yearly upfront."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay an annual licensing fee."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Computer Software Company

11%

Construction Company

10%

Financial Services Firm

Media Company

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download GoTo Resolve product report

Buyer's Guide

ScreenConnect

May 2026

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

ConnectWise Control

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve enhances enterprise tech support by integrating remote management with intuitive problem resolution, providing efficient service delivery and robust client communications for businesses.

GoTo Resolve stands out by offering streamlined remote support capabilities, allowing IT teams to efficiently address technical issues. Its integration with existing systems ensures seamless operations without disrupting existing workflows. Designed for scalability and adaptability, it offers flexibility for various business environments. Easy onboarding and straightforward management operations enhance team productivity, leading to more effective service response in dynamic enterprise settings.

What are the key features of GoTo Resolve?

Remote Management: Enables secure access and control of devices to provide timely assistance.
Collaborative Tools: Facilitates team communication to improve troubleshooting accuracy and speed.
Integration Capabilities: Seamlessly integrates with business platforms for enhanced operational efficiency.
Issue Tracking: Monitors requests and solutions to ensure accountability and performance analysis.
Scalability Options: Adapts to business size requirements and industry-specific needs.

What benefits and ROI should users consider?

Increased Productivity: Streamlined processes allow employees to focus on core tasks.
Cost Reduction: Efficient issue resolution minimizes downtime and reduces operational costs.
Improved User Experience: Reliable support enhances satisfaction and reduces service delays.
Enhanced Security: Protects data and devices through secure remote access protocols.
Comprehensive Reporting: In-depth insights aid in strategic decision-making and resource allocation.

GoTo Resolve is implemented across sectors like finance and healthcare to strengthen IT infrastructure. In banking, it secures data while providing remote support. Healthcare institutions leverage its capabilities to maintain uninterrupted patient service delivery, ensuring confidentiality and compliance with industry standards. Its adaptability makes it suitable for diverse operational demands, enhancing service efficiency in competitive landscapes.

GoTo

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Jon Rosen Systems

Buyer's Guide

GoTo Resolve vs. ScreenConnect

June 2026

Free Report: GoTo Resolve vs. ScreenConnect

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