GoTo Resolve vs LogMeIn Rescue comparison

GoTo Resolve and LogMeIn Rescue are both solutions in the Remote Access category. GoTo Resolve is ranked #27, while LogMeIn Rescue is ranked #20. GoTo Resolve holds a 1.5% mindshare in VUS, compared to LogMeIn Rescue’s 2.3% mindshare. Additionally, 100% of GoTo Resolve users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between GoTo Resolve and LogMeIn Rescue based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoTo Resolve vs. LogMeIn Rescue Report (Updated: June 2026).

Buyer's Guide

GoTo Resolve vs. LogMeIn Rescue

June 2026

Download the complete report

Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.8% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
LogMeIn Rescue	2.3%
GoTo Resolve	1.5%
Other	89.9%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

Read full review

Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

Read full review

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's most valuable feature is Autopilot."

"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."

"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."

"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."

"Great for software update needs, operating system version updates, and security policy enforcement."

"Everything has worked better since we started using Intune."

"Conditional access has helped us tailor and enforce our security policies in the mobile space."

"The user experience is good; we could work and deploy many controls through Microsoft Intune."

More Microsoft Intune pros

"We wouldn't be able to offer the services that we offer without a product like this."

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"The stability is excellent, with 99.99% uptime, and it's one of the best in the industry."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"It works, it's the best product out there for support."

"It is very stable. It adjusts to bandwidth very well."

"The time it takes to troubleshoot one of our users is cut significantly."

"To me, Rescue is the best in the business - the Cadillac of quick access remote software."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

More LogMeIn Rescue pros

Cons

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."

"I'd like to see an ability to deploy more ways of management, managing devices and processing the policies."

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."

"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."

"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."

"Could benefit from user having more control over devices."

"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."

More Microsoft Intune cons

"The pricing of GoTo Resolve is very high compared to other solutions."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"For our company, great features, but too expensive."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"They have raised their price so high on all their products, it has left room for competitors to come in."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"The price of Microsoft Intune is reasonable."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"The pricing is a little on the higher side, though."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"The rescue model is licensed by user."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

More LogMeIn Rescue pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

900,747 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Computer Software Company

11%

Construction Company

10%

Financial Services Firm

Media Company

Construction Company

17%

Manufacturing Company

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

See all answers

What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

See all answers

What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

Ask a question

Earn 20 points

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

Datto Remote Monitoring and Management vs GoTo Resolve

Compared 15% of the time

TeamViewer vs GoTo Resolve

Compared 11% of the time

GoToMyPC vs GoTo Resolve

Compared 11% of the time

ScreenConnect vs GoTo Resolve

Compared 9% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 4% of the time

More GoTo Resolve Competitors

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

ScreenConnect vs LogMeIn Rescue

Compared 10% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 7% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 4% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Rescue

June 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve enhances enterprise tech support by integrating remote management with intuitive problem resolution, providing efficient service delivery and robust client communications for businesses.

GoTo Resolve stands out by offering streamlined remote support capabilities, allowing IT teams to efficiently address technical issues. Its integration with existing systems ensures seamless operations without disrupting existing workflows. Designed for scalability and adaptability, it offers flexibility for various business environments. Easy onboarding and straightforward management operations enhance team productivity, leading to more effective service response in dynamic enterprise settings.

What are the key features of GoTo Resolve?

Remote Management: Enables secure access and control of devices to provide timely assistance.
Collaborative Tools: Facilitates team communication to improve troubleshooting accuracy and speed.
Integration Capabilities: Seamlessly integrates with business platforms for enhanced operational efficiency.
Issue Tracking: Monitors requests and solutions to ensure accountability and performance analysis.
Scalability Options: Adapts to business size requirements and industry-specific needs.

What benefits and ROI should users consider?

Increased Productivity: Streamlined processes allow employees to focus on core tasks.
Cost Reduction: Efficient issue resolution minimizes downtime and reduces operational costs.
Improved User Experience: Reliable support enhances satisfaction and reduces service delays.
Enhanced Security: Protects data and devices through secure remote access protocols.
Comprehensive Reporting: In-depth insights aid in strategic decision-making and resource allocation.

GoTo Resolve is implemented across sectors like finance and healthcare to strengthen IT infrastructure. In banking, it secures data while providing remote support. Healthcare institutions leverage its capabilities to maintain uninterrupted patient service delivery, ensuring confidentiality and compliance with industry standards. Its adaptability makes it suitable for diverse operational demands, enhancing service efficiency in competitive landscapes.

GoTo

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

GoTo Resolve vs. LogMeIn Rescue

June 2026

Free Report: GoTo Resolve vs. LogMeIn Rescue

Find out what your peers are saying about GoTo Resolve vs. LogMeIn Rescue and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,747 professionals have used our research since 2012.

See our GoTo Resolve vs. LogMeIn Rescue report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.