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LogMeIn Rescue Logo

LogMeIn Rescue pros and cons

Vendor: GoTo
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Customer satisfaction increased by 40% and staff productivity by 30% with LogMeIn Rescue.
LogMeIn Rescue includes comprehensive features for system management, such as patch application.
The laser pointer feature in LogMeIn Rescue facilitates educational interaction by highlighting specific areas on the screen.
LogMeIn Rescue allows users to connect with support through an app that integrates seamlessly with their software for instant screen sharing.
LogMeIn Rescue has proven reliability with over 10 years of consistent uptime and no significant issues reported.

CONS

Billing team was poor when fixing their billing mistake and customer service was missing in action.
App requires many different updates and needs to be rebuilt every time, which has been a problem in keeping it up to date for clients.
Ability to support mobile has been problematic, with other products doing a better job in this area.
Support for Linux has certain limitations, currently working on improving this.
LogMeIn Rescue pricing could be improved.
 

LogMeIn Rescue Pros review quotes

Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Aug 30, 2023
The solution has been in the market for the past 20 years. For us, it is one of the best tools.
SachinAnikar - PeerSpot reviewer
Director Consulting Services at LTIMINDTREE
Oct 6, 2023
LogMeIn is a remote tool that I use for remote solutions.
reviewer1435599 - PeerSpot reviewer
Vice President at a tech vendor with 11-50 employees
Oct 13, 2020
The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.
Learn what your peers think about LogMeIn Rescue. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
GH
VP at Step 1 Software
Oct 11, 2020
They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.
RG
President/CEO at Microwize Technology, Inc.
May 18, 2020
Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
it_user793641 - PeerSpot reviewer
Net Admin at a translation and localization position with 51-200 employees
May 24, 2018
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.
it_user809925 - PeerSpot reviewer
IT Manager at a retailer with 51-200 employees
Jan 29, 2018
If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.
RG
President/CEO at Microwize Technology, Inc.
Jan 29, 2018
I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.
it_user803538 - PeerSpot reviewer
Associate Director of IT Assets & Procurement
Jan 17, 2018
The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers.
it_user803535 - PeerSpot reviewer
Technical Architect
Jan 17, 2018
We have an application, our LogMeIn application, a one-click application, so when our employees in different locations click the application, they have remote access and are connected to the IT office, so they can help people out without having to call or talk to us.
 

LogMeIn Rescue Cons review quotes

Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Aug 30, 2023
We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap.
SachinAnikar - PeerSpot reviewer
Director Consulting Services at LTIMINDTREE
Oct 6, 2023
The solution’s pricing could be improved.
reviewer1435599 - PeerSpot reviewer
Vice President at a tech vendor with 11-50 employees
Oct 13, 2020
The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.
Learn what your peers think about LogMeIn Rescue. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
GH
VP at Step 1 Software
Oct 11, 2020
Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.
RG
President/CEO at Microwize Technology, Inc.
May 18, 2020
The billing team was poor when fixing their billing mistake and customer service was missing in action.
it_user793641 - PeerSpot reviewer
Net Admin at a translation and localization position with 51-200 employees
May 24, 2018
​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?
it_user809925 - PeerSpot reviewer
IT Manager at a retailer with 51-200 employees
Jan 29, 2018
it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.
RG
President/CEO at Microwize Technology, Inc.
Jan 29, 2018
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.
it_user803538 - PeerSpot reviewer
Associate Director of IT Assets & Procurement
Jan 17, 2018
They need to combine computer and mobile end-user support to be a more streamlined experience.
it_user803535 - PeerSpot reviewer
Technical Architect
Jan 17, 2018
Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.