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LogMeIn Rescue pros and cons

Vendor: GoTo
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Customer satisfaction increased by 40% and staff productivity by 30% with LogMeIn Rescue.
LogMeIn Rescue includes comprehensive features for system management, such as patch application.
The laser pointer feature in LogMeIn Rescue facilitates educational interaction by highlighting specific areas on the screen.
LogMeIn Rescue allows users to connect with support through an app that integrates seamlessly with their software for instant screen sharing.
LogMeIn Rescue has proven reliability with over 10 years of consistent uptime and no significant issues reported.

CONS

Billing team was poor when fixing their billing mistake and customer service was missing in action.
App requires many different updates and needs to be rebuilt every time, which has been a problem in keeping it up to date for clients.
Ability to support mobile has been problematic, with other products doing a better job in this area.
Support for Linux has certain limitations, currently working on improving this.
LogMeIn Rescue pricing could be improved.
 

LogMeIn Rescue Pros review quotes

it_user71904 - PeerSpot reviewer
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
Nov 16, 2017
It works, it's the best product out there for support.
Nov 16, 2017
It is a great product; it will save you money and time, and it probably pays for itself in the first 60 days of use every year.
it_user776925 - PeerSpot reviewer
Chief Information Officer
Nov 22, 2017
I am a one man support show, so it gives flexibility to be in more than one place at a time, and I could be working at seven people's desks from one location, which is pretty useful and helpful.
Learn what your peers think about LogMeIn Rescue. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user779370 - PeerSpot reviewer
Co-Founder
Nov 26, 2017
Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting.
AO
Director of IT at a retailer with 11-50 employees
Dec 12, 2017
I can remote reboot and know I can reconnect automatically without having to have the end user log back in again.
it_user790485 - PeerSpot reviewer
Data Center Technician
Dec 18, 2017
We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress.
it_user790488 - PeerSpot reviewer
Senior Technology Director
Dec 18, 2017
It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer.
it_user793641 - PeerSpot reviewer
Net Admin at a translation and localization position with 51-200 employees
May 24, 2018
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.
it_user793644 - PeerSpot reviewer
IT Infrastructure Lead at a tech company with 51-200 employees
Dec 24, 2017
​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.
it_user799512 - PeerSpot reviewer
TSM at a manufacturing company with 5,001-10,000 employees
Jan 10, 2018
The time it takes to troubleshoot one of our users is cut significantly.
 

LogMeIn Rescue Cons review quotes

it_user71904 - PeerSpot reviewer
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
Nov 16, 2017
They have raised their price so high on all their products, it has left room for competitors to come in.
Nov 16, 2017
As a whole, I am still a little disappointed with the mobile side of it.
it_user776925 - PeerSpot reviewer
Chief Information Officer
Nov 22, 2017
For our company, great features, but too expensive.
Learn what your peers think about LogMeIn Rescue. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user779370 - PeerSpot reviewer
Co-Founder
Nov 26, 2017
I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system.
AO
Director of IT at a retailer with 11-50 employees
Dec 12, 2017
I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot.
it_user790485 - PeerSpot reviewer
Data Center Technician
Dec 18, 2017
Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control.
it_user790488 - PeerSpot reviewer
Senior Technology Director
Dec 18, 2017
I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use.
it_user793641 - PeerSpot reviewer
Net Admin at a translation and localization position with 51-200 employees
May 24, 2018
​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?
it_user793644 - PeerSpot reviewer
IT Infrastructure Lead at a tech company with 51-200 employees
Dec 24, 2017
​The pricing, is a little on the high end but it's proven itself to be worth it for sure.
it_user799512 - PeerSpot reviewer
TSM at a manufacturing company with 5,001-10,000 employees
Jan 10, 2018
You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​