LogMeIn Rescue vs TeamViewer Tensor comparison

GoTo and TeamViewer are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while TeamViewer is ranked #7 with an average rating of 8.5. GoTo holds a 2.0% mindshare in VUS, compared to TeamViewer’s 6.5% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and TeamViewer Tensor are both remote support solutions popular among tech buyers. Users report that LogMeIn Rescue has superior pricing and customer support, while TeamViewer Tensor is valued for its advanced features and perceived as worth the higher price.

Features: LogMeIn Rescue is praised for its ease of use, screen sharing quality, and straightforward deployment. TeamViewer Tensor offers robust integrations, advanced security features, and comprehensive support, making it preferable for organizations needing extensive functionality.

Room for Improvement: Users of LogMeIn Rescue mention the need for a more modern user experience, better mobile support, and improved session stability. TeamViewer Tensor users suggest enhancements in session performance, stability on lower bandwidths, and faster customer service response times.

Ease of Deployment and Customer Service: LogMeIn Rescue is noted for its straightforward deployment and responsive customer service. TeamViewer Tensor also receives positive feedback for deployment ease but has mixed reviews regarding customer service responsiveness.

Pricing and ROI: LogMeIn Rescue is considered cost-effective with favorable ROI and lower setup costs. TeamViewer Tensor, while more expensive, is valued for its advanced feature set and resultant ROI, justifying the higher price for those needing its specific capabilities.

To learn more, read our detailed LogMeIn Rescue vs. TeamViewer Tensor Report (Updated: April 2025).

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.4% compared to the previous year. The mindshare of TeamViewer Tensor is 6.5%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune's feature that I have found most valuable is its auto-pilot feature."

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"It is a helpful tool to manage BYOD policies."

"The system itself is great."

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"We have found the solution is capable of scaling."

"The solution is stable."

More Microsoft Intune pros

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"Being able to transfer files quickly and easily via the remote file manager."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

More LogMeIn Rescue pros

"The most valuable feature of TeamViewer Tensor is the remote access."

"Remote desktop sharing is one valuable feature of the solution."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

Cons

"There needs to be more support for Mac operating systems."

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."

"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."

"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

More Microsoft Intune cons

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"The solution’s pricing could be improved."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

More LogMeIn Rescue cons

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The solution could include more AI (Artificial Intelligence)."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

Pricing and Cost Advice

"The price is very reasonable."

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"We have the business premium licenses for the solution."

"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."

"Microsoft Intune is not cost-effective as a standalone product."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

More Microsoft Intune pricing and cost advice

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"The pricing is a little on the higher side, though."

"The pricing is worth the value."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"Look at the different plans they have. Do not pay for a plan you do not need."

More LogMeIn Rescue pricing and cost advice

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"The pricing is a little bit on the higher side."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

15%

Manufacturing Company

10%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

See all answers

What needs improvement with TeamViewer Tensor?

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 13% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 18% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 12% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

More LogMeIn Rescue Competitors

TeamViewer vs TeamViewer Tensor

Compared 86% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 3% of the time

Microsoft Remote Desktop Services vs TeamViewer Tensor

Compared 2% of the time

Splashtop Remote Support vs TeamViewer Tensor

Compared 1% of the time

NinjaOne vs TeamViewer Tensor

Compared 1% of the time

More TeamViewer Tensor Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

May 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

May 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

April 2025

Free Report: LogMeIn Rescue vs. TeamViewer Tensor

Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Tensor and other solutions. Updated: April 2025.

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