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Microsoft Remote Desktop Services vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
78
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Tensor
Ranking in Remote Access
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.0%, down from 14.8% compared to the previous year. The mindshare of TeamViewer Tensor is 6.6%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"Easy to use."
"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."
"The solution has reduced the risk of security breaches by 30%."
"Overall, I would rate Microsoft Intune as eight out of ten."
"A great solution for anyone wanting a modern endpoint device management solution."
"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."
"The ability to switch between Affinity and non-Affinity enrollment is great."
"It's almost an out of the box function once you have installed the other components."
"The solution now includes a multi-screen feature which is great."
"The solution is really fast."
"The most valuable feature is performance."
"The product saves time."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The solution performs well and is easy to use."
"It's simple to set up."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Remote desktop sharing is one valuable feature of the solution."
 

Cons

"I would like to see Intune improve its handling of hybrid domain joins."
"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
"Intune's areas for improvement revolve around security and certificate management."
"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."
"For autopilot, there should be more granularity on the settings that they offer at this stage."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"We would like configuration to be automatic and the price to be close to zero, however, that's not realistic."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The performance of Remote Desktop Services could be better."
"There is a limitation on the number of concurrent users."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"I have no comment on pricing of the solution."
"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."
"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"It's not an expensive product."
"The solution comes free with Microsoft Windows."
"The pricing is moderate."
"The tool must be cheaper."
"The pricing could always be improved."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"There is a licensing cost."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"The pricing is a little bit on the higher side."
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Top Industries

By visitors reading reviews
Educational Organization
23%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
Computer Software Company
15%
Manufacturing Company
11%
Government
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What is your experience regarding pricing and costs for TeamViewer Tensor?
Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Tensor and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.