Try our new research platform with insights from 80,000+ expert users
LogMeIn Rescue Logo

LogMeIn Rescue Reviews

Vendor: GoTo
4.5 out of 5
Leave a review

What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Get the LogMeIn Rescue Buyer's Guide and find out what your peers are saying about LogMeIn Rescue, Microsoft Intune, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and more!
LogMeIn Rescue is the #23 ranked solution in top Remote Access solutions. PeerSpot users give LogMeIn Rescue an average rating of 9.0 out of 10. LogMeIn Rescue is most commonly compared to Microsoft Intune: LogMeIn Rescue vs Microsoft Intune. LogMeIn Rescue is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 11% of all views.
Buyer's Guide
LogMeIn Rescue
March 2026
Get the report
Helped 884,933 peers since 2012

Featured LogMeIn Rescue reviews

Read more reviews

LogMeIn Rescue mindshare

As of March 2026, the mindshare of LogMeIn Rescue in the Remote Access category stands at 2.0%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
LogMeIn Rescue2.0%
Microsoft Intune9.2%
TeamViewer9.0%
Other79.8%
Remote Access

PeerResearch reports based on LogMeIn Rescue reviews

TypeTitleDate
CategoryRemote AccessMar 26, 2026Download
ProductReviews, tips, and advice from real usersMar 26, 2026Download
ComparisonLogMeIn Rescue vs TeamViewerMar 26, 2026Download
ComparisonLogMeIn Rescue vs Microsoft IntuneMar 26, 2026Download
ComparisonLogMeIn Rescue vs Microsoft Remote Desktop ServicesMar 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.19.2%94%334 interviewsAdd to research
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)4.24.6%93%128 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

LogMeIn Rescue's standout features include fast performance, easy file transfer, screen darkening, reboot without user presence, auto-reconnect, technician invitation, laser pointer for guidance, and easy-to-use interface. It's praised for simplicity, quick customer connection, and single-click accessibility via their app. Long market presence and comprehensive features make it highly valued by users.
  • "I think it’s the best product out there, and I tried to get off LogMeIn Rescue because of cost, but doing that hindered our performance and productivity and it was not worth the savings, so we quickly went back to LogMeIn after three months."
  • "It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very easy to use, it's very efficient."
  • "We have an application, our LogMeIn application, a one-click application, so when our employees in different locations click the application, they have remote access and are connected to the IT office, so they can help people out without having to call or talk to us."

Room for Improvement

LogMeIn Rescue requires better customer service and billing issue resolution. Users suggested combining Rescue and Central for integrated functionality. Improved integration with other CRM products is needed. Frequent updates that necessitate rebuilding the app frustrate users. Learning sessions have turned into sales pitches rather than offering deeper technological insights. The addition of new features and mobile device support are lacking. Linux support has limitations that need addressing. Pricing improvements are also suggested.
  • "The one big problem that I have with LogMeIn Rescue is, I use a Mac, and the Mac agent crashes at least once a day."
  • "It needs better iOS integration. It's still limited in its functionality when it comes to iOS."
  • "Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well."

ROI

Users indicate that LogMeIn Rescue significantly reduced downtime, increased productivity, and improved customer satisfaction. They highlight quick problem resolution and enhanced remote support capabilities. Cost savings were emphasized due to decreased on-site visits and faster issue resolution. Users appreciated the seamless integration and noted a positive impact on team efficiency. Overall, users strongly agree that LogMeIn Rescue delivered substantial value and positively influenced various business aspects.

Pricing

LogMeIn Rescue is considered pricey by users, though it offers reliable, industry-leading features. Without long-term commitments or large licenses, costs can reach $120 per user per month, nearly three times more than alternatives like ScreenConnect. Users appreciate the flexibility in licensing options, including monthly and yearly plans. Despite high costs, the ease of use and reliability justify the expense for many enterprises. Licensing is straightforward, contributing to the overall positive perception despite its expense.
  • "On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • "Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

Popular Use Cases

Companies use LogMeIn Rescue for customer support by remotely accessing desktops and applications to handle error messages, guide users, perform upgrades, and carry out regular maintenance. It's utilized extensively by software companies for managing servers, assisting sales reps with iPads, and troubleshooting customer issues. They also leverage it for client training and addressing software-related concerns. Manufacturers employ it to reduce support time for physical machines, replacing the need for on-site engineers.

Service and Support

Customer service experiences with LogMeIn Rescue are mixed. Some users report unresolved billing issues, leading them to switch providers. Others highlight the technical support's expertise, particularly for advanced users. While past interactions were prompt, recent support responses have slowed, causing frustration. Multilingual support is appreciated, and LogMeIn Rescue is noted for its reliability in high-security environments. Users value its effectiveness despite occasional service delays and communication challenges.

Deployment

Users found LogMeIn Rescue's initial setup straightforward and quick, with deployment often taking around an hour. The SaaS model simplifies maintenance and updates. Some found it easy with minimal training required, while others mentioned slight complexities initially. Training resources include video libraries, user group meetings, and live presentations. Companies deployed it without significant issues and appreciated the seamless integration. However, older interface design and occasional connectivity challenges were noted.

Scalability

LogMeIn Rescue is highly scalable, accommodating various use cases and user counts effectively. Organizations can add or rotate seats with ease, supporting multiple time zones and shift rotations. It suits both short-term tasks and ongoing maintenance needs, showing flexibility for different levels of IT support. Achieving widespread adoption, it handles numerous connections without issues, being ideal for medium and enterprise businesses.

Stability

LogMeIn Rescue is described as very stable, with minimal maintenance required. Users highlight its reliable, quick connections, with no significant downtime. With 99.99% uptime, it is praised for its excellent stability, outranking competitors like Google. Users appreciate its flawless performance and stress-free client support, rating it ten out of ten for stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our LogMeIn Rescue Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business61
Midsize Enterprise18
Large Enterprise87
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
8%
Comms Service Provider
8%
Government
7%
Insurance Company
6%
Financial Services Firm
6%
Healthcare Company
5%
Marketing Services Firm
5%
Construction Company
5%
Performing Arts
5%
Retailer
4%
Transportation Company
4%
Outsourcing Company
4%
Legal Firm
2%
Consumer Goods Company
2%
Real Estate/Law Firm
2%
Non Profit
2%
Engineering Company
1%
Educational Organization
1%
Energy/Utilities Company
1%
Media Company
1%
Pharma/Biotech Company
1%
University
1%
Wellness & Fitness Company
1%
Renewables & Environment Company
1%
Aerospace/Defense Firm
1%
Logistics Company
1%
Sports Company
1%
Local Government
1%
Hospitality Company
1%
Wholesaler/Distributor
1%
Recreational Facilities/Services Company
1%

Compare LogMeIn Rescue with alternative products

Go!

Learn more about LogMeIn Rescue

Free Trial

LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Related questions

  • 15
Which product do you prefer: Bomgar or Rescue?
  • 42
When looking for a work from home solution, which Remote Access solution do you prefer? Why?
  • 112
What are the tools you recommend to support teleworking?
  • 37
When evaluating Virtual User Session, what aspect do you think is the most important to look for?
  • 45
What is an efficient alternative to Microsoft Remote Desktop?
  • 139
What are the best practices to prevent a Brute Force attack via remote access?
  • 84
Why use remote access tools?
  • 33
Looking for recommendations for a well-priced remote/access management system for video editing
  • 54
Looking for SDK on Remote monitoring on Android devices
  • 130
What is the best remote access tool?

Product Categories

Product Categories
Remote Access

Popular Comparisons

Popular Comparisons
Microsoft Intune vs LogMeIn Rescue Logo
Microsoft Intune vs LogMeIn Rescue
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Rescue Logo
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Rescue
Microsoft Remote Desktop Services vs LogMeIn Rescue Logo
Microsoft Remote Desktop Services vs LogMeIn Rescue
TeamViewer vs LogMeIn Rescue Logo
TeamViewer vs LogMeIn Rescue
BeyondTrust Remote Support vs LogMeIn Rescue Logo
BeyondTrust Remote Support vs LogMeIn Rescue
ScreenConnect vs LogMeIn Rescue Logo
ScreenConnect vs LogMeIn Rescue
VNC Connect vs LogMeIn Rescue Logo
VNC Connect vs LogMeIn Rescue
Splashtop Remote Support vs LogMeIn Rescue Logo
Splashtop Remote Support vs LogMeIn Rescue
GoTo Resolve vs LogMeIn Rescue Logo
GoTo Resolve vs LogMeIn Rescue
LogMeIn Pro vs LogMeIn Rescue Logo
LogMeIn Pro vs LogMeIn Rescue
N-able Take Control vs LogMeIn Rescue Logo
N-able Take Control vs LogMeIn Rescue
ISL Online vs LogMeIn Rescue Logo
ISL Online vs LogMeIn Rescue
GoToMyPC vs LogMeIn Rescue Logo
GoToMyPC vs LogMeIn Rescue
See all alternatives
 
LogMeIn Rescue Reviews Summary
Author infoRatingReview Summary
Regional Partner Manager - India at To be determined Company5.0No summary available
Director Consulting Services at LTIMINDTREE4.5I find LogMeIn Rescue valuable for remote solutions, although the pricing could be improved. I haven't used or considered other solutions, and there's no specific cloud provider mentioned. My focus is on its remote access capabilities.
Vice President at a tech vendor with 11-50 employees4.0No summary available
VP at Step 1 Software5.0No summary available
President/CEO at Microwize Technology, Inc.4.5No summary available
Net Admin at a translation and localization position with 51-200 employees4.0I use this remote desktop support platform for its ease of setup, use, and scalability, finding it a significant improvement for supporting multiple users. However, I find its network browsing limited and technical support needs improvement.
IT Manager at a retailer with 51-200 employees4.0I find this solution easy and efficient, drastically reducing user downtime through remote support. It's great for seeing iOS devices, though I wish for full control during those sessions and LogMeIn integration.
President/CEO at Microwize Technology, Inc.5.0I highly recommend LogMeIn Rescue for its excellent compatibility and collaboration features, despite its high cost. It's very stable and efficient, though the Mac agent frequently crashes and needs improvement, which is my main concern.