LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

LogMeIn Rescue vs. Microsoft Remote Desktop Services

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 2.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.7%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Microsoft Remote Desktop Services	6.7%
LogMeIn Rescue	2.3%
Other	84.7%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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reviewer2795433

Cloud Ops Lead at a tech vendor with 10,001+ employees

Secure remote access has protected sensitive country data and supports strict compliance needs

I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune."

"The many policies available in Microsoft Intune for managing our devices are valuable."

"My favorite feature of Microsoft Intune is the dashboard; the dashboard is very simple and user-friendly, and any person, even without prior knowledge, can understand it easily by seeing the interface dashboard."

"The synchronization of Intune with other Microsoft solutions is a valuable feature."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually."

"The dashboards, the security, and the customization capabilities work very well for us."

"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."

More Microsoft Intune pros

"it's very easy to use, it's very efficient."

"I think it’s the best product out there, and I tried to get off LogMeIn Rescue because of cost, but doing that hindered our performance and productivity and it was not worth the savings, so we quickly went back to LogMeIn after three months."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"We have an application, our LogMeIn application, a one-click application, so when our employees in different locations click the application, they have remote access and are connected to the IT office, so they can help people out without having to call or talk to us."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"Before we were using this, everything either had to be in-person, or one computer at a time, and this has allowed us to access multiple computers, share between technicians, and support everybody inside and outside our company simultaneously."

More LogMeIn Rescue pros

"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."

"It's scalable enough for our needs and very reliable."

"For all users that love the convenience of being able to work from any location, Remote Desktop Services provides a secure network connection and has the potential of lowering developers cost, making it a great way to get more work from your employees at all times."

"The installation of Microsoft Remote Desktop Services was easy."

"The technical support is good."

"It's stable, fast, compatible, and quite reliable."

"The ability to access the computer from a remote location is great."

"The solution is rock solid; it’s stable and reliable, there are no bugs or glitches, and it doesn’t crash or freeze."

More Microsoft Remote Desktop Services pros

Cons

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."

"It needs certificate provisioning for S/MIME purposes."

"The MacBook management could be better."

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"The reporting and cost have room for improvement."

"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."

"Reporting could be improved. It needs to be more expensive and robust."

More Microsoft Intune cons

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"They have raised their price so high on all their products, it has left room for competitors to come in."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

More LogMeIn Rescue cons

"If you are deploying it as a VDI solution, then it is very limited; the product is not very scalable."

"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."

"We've had issues with security breaches."

"Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has performance limits on shared resources with bottlenecks, the setup is complex, and it is not ideal for graphics-heavy applications."

"Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing."

"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."

"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."

"The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified."

More Microsoft Remote Desktop Services cons

Pricing and Cost Advice

"Microsoft Intune is not cost-effective as a standalone product."

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

"Our enterprise agreement includes Microsoft Intune at no additional cost."

"The licensing costs we leave up to the customer and these vary from one to another."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"The price for Intune is fair."

"The E5 license is expensive."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

More Microsoft Intune pricing and cost advice

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The pricing is a little on the higher side, though."

"The rescue model is licensed by user."

"The pricing is worth the value."

"It's definitely worth the value."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"Look at the different plans they have. Do not pay for a plan you do not need."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

More LogMeIn Rescue pricing and cost advice

"The cost of the solution is low."

"I rate the price of Microsoft Remote Desktop Services a three out of five."

"We do not have to pay for the product."

"It will probably cost about $500 USD to get the resources set up in the cloud."

"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."

"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."

"It's not an expensive solution."

"I would say it's expensive as there similar products available for free."

More Microsoft Remote Desktop Services pricing and cost advice

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Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

17%

Manufacturing Company

Comms Service Provider

Computer Software Company

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	16
Large Enterprise	36

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

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The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...

What needs improvement with Microsoft Remote Desktop Services?

Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...

What is your primary use case for Microsoft Remote Desktop Services?

Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

LogMeIn Rescue

Download LogMeIn Rescue product report

Microsoft Remote Desktop Services

Download Microsoft Remote Desktop Services product report

Microsoft Remote Desktop Services report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Remote Desktop Services

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.

The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.

What are the key features of Microsoft Remote Desktop Services?

Robust Security: Ensures data remains secure on servers.
Seamless Remote Application Access: Provides smooth access to applications remotely.
Cross-Platform Compatibility: Supports multiple devices and operating systems.
Centralized Management: Simplifies IT resource management.
Ease of Use: Facilitates setup and offers excellent accessibility.

What benefits should users look for in reviews?

Increased Productivity: Enables efficient resource sharing and task management.
Enhanced Flexibility: Improves performance through remote access.
Scalability: Allows for easy management of growing resources.
Secure Access: Protects sensitive data and client applications.

In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.

Microsoft

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Bank Alfalah Ltd.

LogMeIn Rescue vs. Microsoft Remote Desktop Services