LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

LogMeIn Rescue vs. Microsoft Remote Desktop Services

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.3% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.0%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Read full review

Terje Romen

CEO & Owner at Mono AS

Accessing the same desktop experience from anywhere but user template creation needs improvement

Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."

"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."

"The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location."

"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."

"It has improve our organization through the remote management of non-domain joined devices."

"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"Stable product that's easy to set up compared to other MDM products."

More Microsoft Intune pros

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"The initial setup is easy. If you want the desktop program, you just download and install it."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."

More LogMeIn Rescue pros

"The most valuable features of the solution are ease of use and the simple environment."

"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."

"The most valuable features are the desktop session and desktop virtualization."

"The solution is user-friendly and has a good user experience."

"The solution now includes a multi-screen feature which is great."

"The performance is one of the main features of this solution."

"It's scalable enough for our needs and very reliable."

"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"

More Microsoft Remote Desktop Services pros

Cons

"Lacking in features such as Wi-Fi and network security."

"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"In an upcoming release, I would like to see some kind of analytics report."

"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."

"Could benefit from user having more control over devices."

"I want more secure, reliable, and efficient security policies."

More Microsoft Intune cons

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

More LogMeIn Rescue cons

"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."

"The stability must be improved."

"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."

"It could be made simpler from a management perspective."

"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."

"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."

"The administrative functionality is not enough for me."

"The performance of Remote Desktop Services could be better."

More Microsoft Remote Desktop Services cons

Pricing and Cost Advice

"We have the business premium licenses for the solution."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"The pricing is competitive, but it is not cheap."

"The pricing needs improvement."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"The licensing is on a yearly basis."

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."

"The product is expensive."

More Microsoft Intune pricing and cost advice

"It's definitely worth the value."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Look at the different plans they have. Do not pay for a plan you do not need."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The pricing is a little on the higher side, though."

More LogMeIn Rescue pricing and cost advice

"The pricing could always be improved."

"It's not an expensive solution."

"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."

"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."

"It's not an expensive product."

"Although not an expensive product, pricing is always something that can be improved."

"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."

"The cost is fair."

More Microsoft Remote Desktop Services pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

23%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

What do you like most about Microsoft Remote Desktop Services?

The tool shares computer resources perfectly.

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

I've never had an issue with it. I've always thought the pricing for RDS was reasonable.

What needs improvement with Microsoft Remote Desktop Services?

We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...

Jamf Pro vs Microsoft Intune

Comparisons

Compared 14% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 26% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

LogMeIn Central vs LogMeIn Rescue

Compared 6% of the time

More LogMeIn Rescue Competitors

Horizon 8 vs Microsoft Remote Desktop Services

Compared 22% of the time

Apache Guacamole vs Microsoft Remote Desktop Services

Compared 11% of the time

TeamViewer vs Microsoft Remote Desktop Services

Compared 9% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services

Compared 8% of the time

Parallels Access vs Microsoft Remote Desktop Services

Compared 8% of the time

More Microsoft Remote Desktop Services Competitors

Product Reports

Microsoft Intune

Download Microsoft Intune product report

LogMeIn Rescue

Download LogMeIn Rescue product report

Microsoft Remote Desktop Services

Download Microsoft Remote Desktop Services product report

Microsoft Remote Desktop Services report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Remote Desktop Services

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.

Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.

RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.

Microsoft Remote Desktop Services Benefits

Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:

Access Windows applications remotely from any device
Enhanced consistent application performance
Increased computing resources
Secure cloud-based data storage.
Streamlined management processes
Reduction in technical administrative resources
Reduction in hardware and device costs.
Improved employee productivity
Cost-effective
Improved Profitability
Reduce carbon footprint

Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

Reviews from Real Users

“What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

“The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

“The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

Microsoft

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Bank Alfalah Ltd.

LogMeIn Rescue vs. Microsoft Remote Desktop Services