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LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
312
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
24th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
5.8
Number of Reviews
83
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.0% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.5%, down from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.3%
Microsoft Remote Desktop Services8.5%
LogMeIn Rescue1.9%
Other80.3%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
MN
technology consultant at Bank of America
Remote access has simplified certificate checks and daily support tasks across our organization
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry. The product also allows for multiple session virtualizations even if users are based in remote locations and offers support for legacy applications that need to be upgraded. Out of those features, the one I rely on the most is certificate validation and plugin installation or removal in certain IDEs which developers or coders generally use. Being able to do this remotely makes my job significantly easier than going to everyone's desk in the office.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The mobile device management is very useful."
"I would rate the stability of Microsoft Intune nine out of ten."
"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
"It's normally able to meet 100% expectations of our customers."
"Intune's most valuable feature is its centralized management capability."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"It's easy to manage."
"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"It works with different operating systems, I can connect to a PC or Mac."
"It is very straightforward to set up, use, install, and transfer sessions."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The performance is one of the main features of this solution."
"It's pretty stable."
"I like the way it can assess our system."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"The solution has very smooth connectivity and is very user friendly."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The product is stable."
 

Cons

"The add-ons must be integrated into the solution."
"The current Intune reporting functionality could benefit from some improvements."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."
"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​"
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?"
"The solution’s pricing could be improved."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"They need to improve their technical support."
"There is a limitation on the number of concurrent users."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"The solution should introduce a chat feature for end users."
"I suggest some improvements for Microsoft Remote Desktop Services, such as introducing redundant gateways or better bandwidth access to reduce the frequency of remote connection breaks, especially during larger sessions with clients where I often need three or four remote sessions."
"The training profiles could be better."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"It could be made simpler from a management perspective."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
 

Pricing and Cost Advice

"Microsoft Intune is included in the E5 license at no additional cost."
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"The pricing is a little on the higher side, though.​"
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"​The rescue model is licensed by user."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"The price of Microsoft Remote Desktop Services is reasonable."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The solution has a perpetual license and it is purchased upfront."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"It's not an expensive solution."
"The tool must be cheaper."
"We do not have to pay for the product."
"The solution has a pretty comparable pricing."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Computer Software Company
9%
Financial Services Firm
8%
Comms Service Provider
8%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise154
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise16
Large Enterprise32
 

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.