LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #14 in RMM , and holds a 3.2% mindshare in the category. LogMeIn Rescue is ranked #18 in VUS , with an average rating of 9.0, and holds a 1.8% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

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546 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,127 Views
1,059 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (14th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (18th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.2%, down 4.7% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 1.8% mindshare, down 2.1% since last year.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
LogMeIn Central	3.2%
Kaseya VSA	18.2%
NinjaOne	13.5%
Other	65.1%

Remote Monitoring and Management (RMM)

Remote Access Market Share Distribution
Product	Market Share (%)
LogMeIn Rescue	1.8%
TeamViewer Business	11.1%
Microsoft Intune	9.6%
Other	77.5%

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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SachinAnikar

Director Consulting Services at LTIMINDTREE

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"I like being able to dial in and transfer files for updates."

"The initial setup was simple."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"The initial setup was pretty straightforward."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"The initial setup was very easy."

More LogMeIn Central pros

"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"The time it takes to troubleshoot one of our users is cut significantly."

"It is very straightforward to set up, use, install, and transfer sessions."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"Being able to transfer files quickly and easily via the remote file manager."

More LogMeIn Rescue pros

Cons

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"It's not really a true RMM product but more of just a remote access."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I do not like the antivirus."

"Our clients are having issues with printing."

"Do not use the technical support."

More LogMeIn Central cons

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

More LogMeIn Rescue cons

Pricing and Cost Advice

"The solution's price is reasonable."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

More LogMeIn Central pricing and cost advice

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"It's definitely worth the value."

"Look at the different plans they have. Do not pay for a plan you do not need."

"The rescue model is licensed by user."

"The pricing is a little on the higher side, though."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

Computer Software Company

Insurance Company

Performing Arts

Manufacturing Company

18%

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

Ask a question

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

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Compared 14% of the time

Kaseya VSA vs LogMeIn Central

Compared 14% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 11% of the time

ConnectWise RMM vs LogMeIn Central

Compared 10% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Central

Compared 6% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 21% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 16% of the time

TeamViewer Business vs LogMeIn Rescue

Compared 15% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 13% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 7% of the time

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Product Reports

Buyer's Guide

LogMeIn Central

September 2025

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Buyer's Guide

LogMeIn Rescue

September 2025

Download LogMeIn Rescue product report

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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