Microsoft Intune and LogMeIn Rescue are strong contenders in the remote management and support landscape. Microsoft Intune holds an advantage for companies entrenched in Microsoft's ecosystem due to its seamless integration with Microsoft services.
Features: Microsoft Intune provides comprehensive device management, endpoint protection, and cloud-based features within Microsoft 365, allowing centralized IT management. LogMeIn Rescue focuses on robust remote support, advanced troubleshooting, and session recording, making it excellent for quick assistance needs.
Room for Improvement: Microsoft Intune could enhance its support for non-Microsoft platforms, improving compatibility with diverse ecosystems. Expanding policy support for Android devices would be beneficial. LogMeIn Rescue might improve by integrating better with third-party tools, offering a more seamless user experience, and introducing advanced user management features.
Ease of Deployment and Customer Service: Microsoft Intune simplifies deployment via the cloud, with seamless Microsoft 365 integration, facilitating operations for IT teams. LogMeIn Rescue offers rapid setup and robust customer service tools, enhancing service delivery. Intune benefits from Microsoft’s extensive support network, while LogMeIn focuses on feature-rich, responsive customer service.
Pricing and ROI: Microsoft Intune's cost is often included in Microsoft 365 subscriptions, offering reduced incremental costs for existing Microsoft users and excellent ROI in integrated environments. In contrast, LogMeIn Rescue generally requires a separate subscription but justifies its pricing with substantial returns from minimized downtime and increased support productivity.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.6% |
| LogMeIn Rescue | 1.8% |
| Other | 88.6% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 116 |
| Midsize Enterprise | 46 |
| Large Enterprise | 152 |
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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