LogMeIn Pro vs LogMeIn Rescue comparison

LogMeIn Pro and LogMeIn Rescue are both solutions in the Remote Access category. LogMeIn Pro is ranked #24, while LogMeIn Rescue is ranked #20. LogMeIn Pro holds a 1.7% mindshare in VUS, compared to LogMeIn Rescue’s 2.3% mindshare. Additionally, 86% of LogMeIn Pro users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and LogMeIn Rescue are both remote access tools with distinct features, user feedback, and pricing structures. LogMeIn Rescue is perceived as superior due to its advanced features, making it worth the price.

Features: LogMeIn Pro offers easy setup, reliable performance, and satisfactory customer service. LogMeIn Rescue includes remote diagnostics, multi-platform support, and a comprehensive toolset.

Room for Improvement: LogMeIn Pro needs better session management, improved integration capabilities, and enhanced customer support. LogMeIn Rescue could benefit from a more intuitive updating process, reduced complexity in initial setup, and less cumbersome deployment.

Ease of Deployment and Customer Service: LogMeIn Pro is praised for its straightforward deployment and good customer service. LogMeIn Rescue offers more robust support but takes longer to deploy due to its extensive features.

Pricing and ROI: LogMeIn Pro's pricing is more affordable with better immediate ROI. LogMeIn Rescue, despite a higher cost, delivers better long-term value through its extensive feature set.

To learn more, read our detailed LogMeIn Pro vs. LogMeIn Rescue Report (Updated: June 2026).

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.7%, up from 1.5% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
LogMeIn Rescue	2.3%
LogMeIn Pro	1.7%
Other	89.7%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."

"Autopilot is definitely the most valuable feature for me, because as an MSP supporting some clients with 300 to 400 users, once it is configured correctly we use Microsoft Intune so that when a laptop is sent directly to a remote user they just log in with their email address and password and their machine is ready to go with Wi-Fi, SharePoint access, OneDrive backup, Outlook, and all the applications they need automatically configured and deployed."

"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."

"Microsoft Intune does help me save time in terms of management of various devices—I don't have to go to those locations to manage the devices at those locations, I can do it remotely, which is very helpful."

"Time saved and money saved are definitely very positive impacts."

"The stability of Microsoft Intune is good."

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."

"The solution is easy to use and it has good performance."

More Microsoft Intune pros

"The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"We are using LogMeIn for our IT Management."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

More LogMeIn Pro pros

"We have an application, our LogMeIn application, a one-click application, so when our employees in different locations click the application, they have remote access and are connected to the IT office, so they can help people out without having to call or talk to us."

"The time it takes to troubleshoot one of our users is cut significantly."

"Ability to save a permanent remote connection, hold, and/or transfer."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The product is a 10 out of 10 for use."

"It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very easy to use, it's very efficient."

More LogMeIn Rescue pros

Cons

"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."

"Intune lags all of its competitors in terms of report generation."

"I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update."

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

"One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic."

More Microsoft Intune cons

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"When using LogMeIn, you need a separate chat window."

"Pricing has been going up for just going back and forth between two computers. That's crazy."

"The UI could be a little bit more robust."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Lower the price for an individual user. The company does not scale the price based upon use."

"Remote Access for external and internal customers."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

More LogMeIn Pro cons

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"As a whole, I am still a little disappointed with the mobile side of it."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"They have raised their price so high on all their products, it has left room for competitors to come in."

More LogMeIn Rescue cons

Pricing and Cost Advice

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"The price could be better."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"The Intune license model is costly."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

More Microsoft Intune pricing and cost advice

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"The company does not scale the price based upon use."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Lower the price for an individual user. "

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

More LogMeIn Pro pricing and cost advice

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The pricing is a little on the higher side, though."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The pricing is worth the value."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The rescue model is licensed by user."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Construction Company

17%

Manufacturing Company

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

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Comparisons

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Compared 10% of the time

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Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

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TeamViewer vs LogMeIn Pro

Compared 20% of the time

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 12% of the time

ScreenConnect vs LogMeIn Pro

Compared 10% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 9% of the time

Dameware Remote Support vs LogMeIn Pro

Compared 3% of the time

More LogMeIn Pro Competitors

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

ScreenConnect vs LogMeIn Rescue

Compared 10% of the time

GoTo Resolve vs LogMeIn Rescue

Compared 9% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 7% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

June 2026

Download LogMeIn Pro product report

Buyer's Guide

LogMeIn Rescue

June 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

LogMeIn Pro provides efficient remote access capabilities, enabling centralized management and secure connection from anywhere. It offers streamlined services for IT teams looking to optimize their remote operations and support systems.

LogMeIn Pro is a robust tool that enables seamless remote access, facilitating IT teams in supporting widespread locations without physical site visits. Its integration with Kaspersky Security Suite ensures dependable performance and secure access. Users benefit from features such as remote data transfer, remote printing, organizing computer groups, and secure server access. While it assists in reducing a company's operational footprint, there are areas for expansion, like more intuitive navigation, flexible pricing structures, and responsive data transfer rates during heavy usage periods. Additional desires include better remote printing in basic versions, enhanced file sharing methods, integrated communication tools, native PowerShell support, and smoother Windows updates.

What are the key features of LogMeIn Pro?

Seamless Remote Access: Provides easy connection to desktops and systems from any location.
Password Automation: Simplifies security management by automating user credentials.
Centralized Access: Facilitates management across multiple systems with a single interface.
Integration with Kaspersky Security: Enhances system protection and reliable performance.

What benefits and ROI can users expect from LogMeIn Pro?

Time Savings: Reduces need for on-site visits, allowing for efficient problem resolution.
Enhanced Productivity: Remote capabilities allow users to manage tasks from anywhere.
Cost Efficiency: Lowers travel and operational costs through centralized remote management.

Companies utilize LogMeIn Pro across sectors to manage IT systems, support clients without visits, and transfer data between locations. It's particularly useful in industries such as retail for managing convenience stores and for remote work, ensuring uninterrupted service while traveling or overseeing operations across states.

GoTo

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

June 2026

Free Report: LogMeIn Pro vs. LogMeIn Rescue

Find out what your peers are saying about LogMeIn Pro vs. LogMeIn Rescue and other solutions. Updated: June 2026.

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