LogMeIn Pro vs LogMeIn Rescue comparison

LogMeIn Pro and LogMeIn Rescue are both solutions in the Remote Access category. LogMeIn Pro is ranked #26, while LogMeIn Rescue is ranked #23. LogMeIn Pro holds a 1.6% mindshare in VUS, compared to LogMeIn Rescue’s 2.0% mindshare. Additionally, 86% of LogMeIn Pro users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and LogMeIn Rescue are both remote access tools with distinct features, user feedback, and pricing structures. LogMeIn Rescue is perceived as superior due to its advanced features, making it worth the price.

Features: LogMeIn Pro offers easy setup, reliable performance, and satisfactory customer service. LogMeIn Rescue includes remote diagnostics, multi-platform support, and a comprehensive toolset.

Room for Improvement: LogMeIn Pro needs better session management, improved integration capabilities, and enhanced customer support. LogMeIn Rescue could benefit from a more intuitive updating process, reduced complexity in initial setup, and less cumbersome deployment.

Ease of Deployment and Customer Service: LogMeIn Pro is praised for its straightforward deployment and good customer service. LogMeIn Rescue offers more robust support but takes longer to deploy due to its extensive features.

Pricing and ROI: LogMeIn Pro's pricing is more affordable with better immediate ROI. LogMeIn Rescue, despite a higher cost, delivers better long-term value through its extensive feature set.

To learn more, read our detailed LogMeIn Pro vs. LogMeIn Rescue Report (Updated: February 2026).

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, up from 1.3% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
LogMeIn Rescue	2.0%
LogMeIn Pro	1.6%
Other	87.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product works very well for companies already using the full Microsoft suite."

"The automatic patching is the most valuable feature of Intune."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."

"The mobile application management, MAM, is the most useful aspect of the solution."

"Remote control is the feature I like the most, as I can take control of devices so that we can work hands-on and create access with access restrictions."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"The conditional access policies that we set up are very useful."

More Microsoft Intune pros

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"This is a very reliable product and I've never had it crash."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"Scalability-wise, I rate the solution a ten out of ten."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"User interface."

More LogMeIn Pro pros

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"Has an easy way to remote on to a remote computer without having prior access to it."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"The time it takes to troubleshoot one of our users is cut significantly."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

More LogMeIn Rescue pros

Cons

"What would make this product better is adding more security policies and features in the next upgrade."

"It needs certificate provisioning for S/MIME purposes."

"The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."

"I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

"The granular support for other device types in Microsoft Intune could be improved."

"Manually syncing devices to enforce policies is cumbersome."

"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."

"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."

More Microsoft Intune cons

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"The only issue is that they could have a tier between 10 seats and 50."

More LogMeIn Pro cons

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"Every customer used to purchase licenses based on their needs."

"It is reasonable for the features it has."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

More Microsoft Intune pricing and cost advice

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"The company does not scale the price based upon use."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I did not deal with the financial aspect but my impression is that they are more expensive."

More LogMeIn Pro pricing and cost advice

"The pricing is worth the value."

"It's definitely worth the value."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Look at the different plans they have. Do not pay for a plan you do not need."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

10%

Comms Service Provider

10%

Marketing Services Firm

Financial Services Firm

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	158

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

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TeamViewer Business vs LogMeIn Pro

Compared 11% of the time

ScreenConnect vs LogMeIn Pro

Compared 10% of the time

GoToMyPC vs LogMeIn Pro

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 14% of the time

TeamViewer Business vs LogMeIn Rescue

Compared 13% of the time

LogMeIn Central vs LogMeIn Rescue

Compared 8% of the time

ScreenConnect vs LogMeIn Rescue

Compared 7% of the time

VNC Connect vs LogMeIn Rescue

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

January 2026

Download LogMeIn Pro product report

Buyer's Guide

LogMeIn Rescue

January 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

February 2026

Free Report: LogMeIn Pro vs. LogMeIn Rescue

Find out what your peers are saying about LogMeIn Pro vs. LogMeIn Rescue and other solutions. Updated: February 2026.

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