LogMeIn Pro vs LogMeIn Rescue comparison

LogMeIn Pro and LogMeIn Rescue are both solutions in the Remote Access category. LogMeIn Pro is ranked #22 with an average rating of 9.0, while LogMeIn Rescue is ranked #13 with an average rating of 9.0. LogMeIn Pro holds a 1.4% mindshare in VUS, compared to LogMeIn Rescue’s 2.0% mindshare. Additionally, 86% of LogMeIn Pro users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and LogMeIn Rescue are both remote access tools with distinct features, user feedback, and pricing structures. LogMeIn Rescue is perceived as superior due to its advanced features, making it worth the price.

Features: LogMeIn Pro offers easy setup, reliable performance, and satisfactory customer service. LogMeIn Rescue includes remote diagnostics, multi-platform support, and a comprehensive toolset.

Room for Improvement: LogMeIn Pro needs better session management, improved integration capabilities, and enhanced customer support. LogMeIn Rescue could benefit from a more intuitive updating process, reduced complexity in initial setup, and less cumbersome deployment.

Ease of Deployment and Customer Service: LogMeIn Pro is praised for its straightforward deployment and good customer service. LogMeIn Rescue offers more robust support but takes longer to deploy due to its extensive features.

Pricing and ROI: LogMeIn Pro's pricing is more affordable with better immediate ROI. LogMeIn Rescue, despite a higher cost, delivers better long-term value through its extensive feature set.

To learn more, read our detailed LogMeIn Pro vs. LogMeIn Rescue Report (Updated: April 2025).

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of LogMeIn Pro is 1.4%, up from 1.0% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."

"Intune's most valuable feature is its centralized management capability."

"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."

"Microsoft Intune scales very effectively with our growing needs."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"Maturity makes it a stable product."

"The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."

More Microsoft Intune pros

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"I can copy information and put it into a presentation that I may be putting together at another location."

"Being able to remote access my computer means I can work at night from my house."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"I can login to my office computer, go into all of my software, and work from a remote location."

More LogMeIn Pro pros

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"The time it takes to troubleshoot one of our users is cut significantly."

"Ability to save a permanent remote connection, hold, and/or transfer."

"It works with different operating systems, I can connect to a PC or Mac."

"It is very straightforward to set up, use, install, and transfer sessions."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

More LogMeIn Rescue pros

Cons

"Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."

"The solution requires Mac support."

"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows."

"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

"There are a few security features that are not available in Microsoft Intune, when compared to other products."

"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

More Microsoft Intune cons

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"The high pricing of the product is its only shortcoming that needs improvement."

"Remote Access for external and internal customers."

"The only issue is that they could have a tier between 10 seats and 50."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

More LogMeIn Pro cons

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"There is a license needed to use the solution and we are on an annual license."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"The solution is cost-efficient."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

More Microsoft Intune pricing and cost advice

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

More LogMeIn Pro pricing and cost advice

"The rescue model is licensed by user."

"It's definitely worth the value."

"The pricing is worth the value."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The pricing is a little on the higher side, though."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Comms Service Provider

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

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Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 42% of the time

LogMeIn Central vs LogMeIn Pro

Compared 9% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 8% of the time

ConnectWise ScreenConnect vs LogMeIn Pro

Compared 7% of the time

GoToMyPC vs LogMeIn Pro

Compared 7% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 18% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

May 2025

Download LogMeIn Pro product report

Buyer's Guide

LogMeIn Rescue

May 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

April 2025

Free Report: LogMeIn Pro vs. LogMeIn Rescue

Find out what your peers are saying about LogMeIn Pro vs. LogMeIn Rescue and other solutions. Updated: April 2025.

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