LogMeIn Pro vs LogMeIn Rescue comparison

LogMeIn Pro and LogMeIn Rescue are both solutions in the Remote Access category. LogMeIn Pro is ranked #27, while LogMeIn Rescue is ranked #18 with an average rating of 9.0. LogMeIn Pro holds a 1.4% mindshare in VUS, compared to LogMeIn Rescue’s 1.8% mindshare. Additionally, 86% of LogMeIn Pro users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and LogMeIn Rescue are both remote access tools with distinct features, user feedback, and pricing structures. LogMeIn Rescue is perceived as superior due to its advanced features, making it worth the price.

Features: LogMeIn Pro offers easy setup, reliable performance, and satisfactory customer service. LogMeIn Rescue includes remote diagnostics, multi-platform support, and a comprehensive toolset.

Room for Improvement: LogMeIn Pro needs better session management, improved integration capabilities, and enhanced customer support. LogMeIn Rescue could benefit from a more intuitive updating process, reduced complexity in initial setup, and less cumbersome deployment.

Ease of Deployment and Customer Service: LogMeIn Pro is praised for its straightforward deployment and good customer service. LogMeIn Rescue offers more robust support but takes longer to deploy due to its extensive features.

Pricing and ROI: LogMeIn Pro's pricing is more affordable with better immediate ROI. LogMeIn Rescue, despite a higher cost, delivers better long-term value through its extensive feature set.

To learn more, read our detailed LogMeIn Pro vs. LogMeIn Rescue Report (Updated: September 2025).

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.4%, up from 1.1% compared to the previous year. The mindshare of LogMeIn Rescue is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
LogMeIn Rescue	1.8%
LogMeIn Pro	1.4%
Other	87.2%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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SachinAnikar

Director Consulting Services at LTIMINDTREE

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When comparing Microsoft Intune to Jamf, Microsoft Intune is superior."

"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."

"The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."

"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."

"The security compliance capabilities make it widely adopted across organizations."

"Great for software update needs, operating system version updates, and security policy enforcement."

"The policy and compliance monitoring of devices and the software deployment are most valuable."

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

More Microsoft Intune pros

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"User interface."

More LogMeIn Pro pros

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"it's very easy to use, it's very efficient."

"It is very stable. It adjusts to bandwidth very well."

"It is very straightforward to set up, use, install, and transfer sessions."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

More LogMeIn Rescue pros

Cons

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."

"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."

"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"If you wish to block any App Store application, there is no way to do so."

"The solution could improve by having better integration with Apple."

"The policies we had in SCCM and AD offered features that are missing from Microsoft Intune."

More Microsoft Intune cons

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The high pricing of the product is its only shortcoming that needs improvement."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The only issue is that they could have a tier between 10 seats and 50."

More LogMeIn Pro cons

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"The solution’s pricing could be improved."

"They need to improve their technical support."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

More LogMeIn Rescue cons

Pricing and Cost Advice

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"The pricing is good because customers are not complaining about it."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"Even if they charge a premium, they aim to provide equal value."

"Intune is cost-effective as it is included in some of the Office 365 packages."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"Pricing can be improved."

More Microsoft Intune pricing and cost advice

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"The company does not scale the price based upon use."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It is very good."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

More LogMeIn Pro pricing and cost advice

"It's definitely worth the value."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The pricing is a little on the higher side, though."

"Look at the different plans they have. Do not pay for a plan you do not need."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

11%

Financial Services Firm

Comms Service Provider

Legal Firm

Manufacturing Company

18%

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

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Earn 20 points

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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ScreenConnect vs LogMeIn Pro

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GoTo Resolve vs LogMeIn Pro

Compared 9% of the time

LogMeIn Central vs LogMeIn Pro

Compared 8% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 21% of the time

TeamViewer Business vs LogMeIn Rescue

Compared 15% of the time

VNC Connect vs LogMeIn Rescue

Compared 10% of the time

LogMeIn Central vs LogMeIn Rescue

Compared 8% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

September 2025

Download LogMeIn Pro product report

Buyer's Guide

LogMeIn Rescue

September 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

LogMeIn Pro vs. LogMeIn Rescue

September 2025

Free Report: LogMeIn Pro vs. LogMeIn Rescue

Find out what your peers are saying about LogMeIn Pro vs. LogMeIn Rescue and other solutions. Updated: September 2025.

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