BeyondTrust Remote Support vs LogMeIn Pro comparison

BeyondTrust and GoTo are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while GoTo is ranked #26. BeyondTrust holds a 3.6% mindshare in VUS, compared to GoTo’s 1.6% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and BeyondTrust Remote Support are two robust remote access tools catering to different user needs. BeyondTrust Remote Support offers superior features, making it worth its price despite LogMeIn Pro's favorable pricing and support.

Features: LogMeIn Pro users appreciate its file sharing, remote printing, and secure access functionalities. BeyondTrust Remote Support users value its extensive customization and powerful integration options. BeyondTrust offers more advanced features that cater to enterprise environments, whereas LogMeIn Pro is more suited for general remote access needs.

Room for Improvement: Users of LogMeIn Pro mention the need for better performance during high-traffic periods and more comprehensive reporting tools. BeyondTrust Remote Support users suggest improvements in the complexity of setup and the need for a more intuitive control system. LogMeIn Pro could benefit from performance optimizations, while BeyondTrust needs a more user-friendly setup process.

Ease of Deployment and Customer Service: LogMeIn Pro's deployment is straightforward, and its customer service is well-regarded for responsiveness and helpfulness. On the other hand, BeyondTrust Remote Support’s deployment is seen as more complex, but its customer service is praised for in-depth technical support. LogMeIn Pro is easier to deploy, but BeyondTrust provides superior technical assistance.

Pricing and ROI: LogMeIn Pro is recognized for its competitive pricing and good return on investment for small to medium-sized businesses. BeyondTrust Remote Support, while more expensive, is considered to offer a higher ROI for larger enterprises due to its advanced capabilities. LogMeIn Pro is cost-effective, but BeyondTrust’s ROI justifies its higher cost for larger implementations.

To learn more, read our detailed BeyondTrust Remote Support vs. LogMeIn Pro Report (Updated: March 2026).

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 2.8% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
BeyondTrust Remote Support	3.6%
LogMeIn Pro	1.6%
Other	85.9%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The navigation, the keys, and the settings are easy to find. It is easy to understand."

"I am very satisfied that when any user comes into our organization and we provide the user ID and password, the setup will auto-complete with basic applications and security installed automatically, making the device ready within approximately ten to fifteen minutes."

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."

"The biggest benefit for me in Microsoft Intune is control; I can control my users and what they can do and enforce the policies that I want to enforce, and it is a great tool to control and put structure to take the organization to the place I want to take it."

"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."

"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."

"I rate Intune 10 out of 10."

More Microsoft Intune pros

"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"This product "just works" (without fail) and is dead-easy for clients to connect with."

"The support team who are interfacing with us, are excellent. They are on time for any response."

"Solution has a good UI."

"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

More BeyondTrust Remote Support pros

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"I can login to my office computer, go into all of my software, and work from a remote location."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

More LogMeIn Pro pros

Cons

"One drawback of Intune is that we cannot find devices based on a user's region or location."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

"Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful."

"One thing I would suggest is that servers are not getting managed through Microsoft Intune."

"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

More Microsoft Intune cons

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

"The representative client can be a little buggy sometimes, but overall it works consistently."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"I think BeyondTrust Remote Support's installation and upgrades need improvement."

"One potential improvement is in the support department."

More BeyondTrust Remote Support cons

"The high pricing of the product is its only shortcoming that needs improvement."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

More LogMeIn Pro cons

Pricing and Cost Advice

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"This cost is approximately $30 USD per user per month."

"Microsoft Intune is included in the E5 license at no additional cost."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"I rate Intune five out of 10 for pricing. It's expensive."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

More Microsoft Intune pricing and cost advice

"The solution is subscription-based and depends on the number of admin users."

"We believe for the money, it is worth what you pay."

"This product provides value for money."

"Bomgar has a very fair pricing structure."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

More BeyondTrust Remote Support pricing and cost advice

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Manufacturing Company

12%

Government

Computer Software Company

Financial Services Firm

Manufacturing Company

10%

Comms Service Provider

Marketing Services Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

Questions from the Community

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What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...

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What advice do you have for others considering BeyondTrust Remote Support?

The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

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Comparisons

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Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

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TeamViewer vs BeyondTrust Remote Support

Compared 16% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 4% of the time

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TeamViewer vs LogMeIn Pro

Compared 17% of the time

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Compared 16% of the time

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Compared 15% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

March 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

LogMeIn Pro

March 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

March 2026

Free Report: BeyondTrust Remote Support vs. LogMeIn Pro

Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Pro and other solutions. Updated: March 2026.

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