BeyondTrust Remote Support vs LogMeIn Pro comparison

BeyondTrust and GoTo are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while GoTo is ranked #24. BeyondTrust holds a 3.4% mindshare in VUS, compared to GoTo’s 1.8% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and BeyondTrust Remote Support are two robust remote access tools catering to different user needs. BeyondTrust Remote Support offers superior features, making it worth its price despite LogMeIn Pro's favorable pricing and support.

Features: LogMeIn Pro users appreciate its file sharing, remote printing, and secure access functionalities. BeyondTrust Remote Support users value its extensive customization and powerful integration options. BeyondTrust offers more advanced features that cater to enterprise environments, whereas LogMeIn Pro is more suited for general remote access needs.

Room for Improvement: Users of LogMeIn Pro mention the need for better performance during high-traffic periods and more comprehensive reporting tools. BeyondTrust Remote Support users suggest improvements in the complexity of setup and the need for a more intuitive control system. LogMeIn Pro could benefit from performance optimizations, while BeyondTrust needs a more user-friendly setup process.

Ease of Deployment and Customer Service: LogMeIn Pro's deployment is straightforward, and its customer service is well-regarded for responsiveness and helpfulness. On the other hand, BeyondTrust Remote Support’s deployment is seen as more complex, but its customer service is praised for in-depth technical support. LogMeIn Pro is easier to deploy, but BeyondTrust provides superior technical assistance.

Pricing and ROI: LogMeIn Pro is recognized for its competitive pricing and good return on investment for small to medium-sized businesses. BeyondTrust Remote Support, while more expensive, is considered to offer a higher ROI for larger enterprises due to its advanced capabilities. LogMeIn Pro is cost-effective, but BeyondTrust’s ROI justifies its higher cost for larger implementations.

To learn more, read our detailed BeyondTrust Remote Support vs. LogMeIn Pro Report (Updated: April 2026).

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

April 2026

Download the complete report

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.4%, up from 3.3% compared to the previous year. The mindshare of LogMeIn Pro is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	7.1%
BeyondTrust Remote Support	3.4%
LogMeIn Pro	1.8%
Other	87.7%

Remote Access

Featured Reviews

Varun Mehra

Collaboration Support Engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

Read full review

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."

"What I have found most useful in Microsoft Intune is creating an environment where customers or clients need someone to work immediately with an out-of-box experience."

"We are able to deliver applications fast to our mobile workloads so that users can make use of it instantly."

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."

"One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass."

"Microsoft Intune brings all endpoint and security management tools into one place, and for app discovery, deployment, and automatic updating, it's reliable."

"It has improved our organization through the remote management of non-domain joined devices."

"The navigation, the keys, and the settings are easy to find. It is easy to understand."

More Microsoft Intune pros

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"Bomgar is one of the most stable platforms I have ever used in the IT world."

"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."

"The solution is stable."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"Offers a secure method of access without having to install agents everywhere."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

More BeyondTrust Remote Support pros

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"Being able to remote access my computer means I can work at night from my house."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I would recommend LogMeIn."

More LogMeIn Pro pros

Cons

"I cannot think of any particular features which I consider to be most valuable."

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"Almost every day during the initial deployment, I would chat with technical support for solutions. They did not give me a suitable solution to solve the false positive alarms."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."

"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."

More Microsoft Intune cons

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

"I'd like to see some kind of voice communication feature. During a session, communication is on chat."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

More BeyondTrust Remote Support cons

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The high pricing of the product is its only shortcoming that needs improvement."

"With our recent Windows 10 rollout, there was a rough patch, but that has been corrected."

"Would like for the client to be searchable."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The only issue is that they could have a tier between 10 seats and 50."

More LogMeIn Pro cons

Pricing and Cost Advice

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"Even if they charge a premium, they aim to provide equal value."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"The solution is cost-efficient."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

"It's reasonable. They're not giving it away, but it's reasonable."

More Microsoft Intune pricing and cost advice

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"It is not the most cost effective solution on the market."

"BeyondTrust Remote Support is a very expensive product."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"I would prefer that it was more affordable."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

More BeyondTrust Remote Support pricing and cost advice

"It is very good."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

More LogMeIn Pro pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

893,221 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Manufacturing Company

12%

Financial Services Firm

Government

Computer Software Company

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	151
Midsize Enterprise	60
Large Enterprise	177

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

Ask a question

Earn 20 points

Comparisons

Jamf Pro vs Microsoft Intune

Compared 9% of the time

IBM MaaS360 vs Microsoft Intune

Compared 9% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

TeamViewer vs BeyondTrust Remote Support

Compared 14% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 6% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 6% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 4% of the time

More BeyondTrust Remote Support Competitors

TeamViewer vs LogMeIn Pro

Compared 18% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 16% of the time

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 12% of the time

ScreenConnect vs LogMeIn Pro

Compared 11% of the time

Parallels Access vs LogMeIn Pro

Compared 3% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Microsoft Intune

April 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

May 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

LogMeIn Pro

May 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

LogMeIn Pro provides efficient remote access capabilities, enabling centralized management and secure connection from anywhere. It offers streamlined services for IT teams looking to optimize their remote operations and support systems.

LogMeIn Pro is a robust tool that enables seamless remote access, facilitating IT teams in supporting widespread locations without physical site visits. Its integration with Kaspersky Security Suite ensures dependable performance and secure access. Users benefit from features such as remote data transfer, remote printing, organizing computer groups, and secure server access. While it assists in reducing a company's operational footprint, there are areas for expansion, like more intuitive navigation, flexible pricing structures, and responsive data transfer rates during heavy usage periods. Additional desires include better remote printing in basic versions, enhanced file sharing methods, integrated communication tools, native PowerShell support, and smoother Windows updates.

What are the key features of LogMeIn Pro?

Seamless Remote Access: Provides easy connection to desktops and systems from any location.
Password Automation: Simplifies security management by automating user credentials.
Centralized Access: Facilitates management across multiple systems with a single interface.
Integration with Kaspersky Security: Enhances system protection and reliable performance.

What benefits and ROI can users expect from LogMeIn Pro?

Time Savings: Reduces need for on-site visits, allowing for efficient problem resolution.
Enhanced Productivity: Remote capabilities allow users to manage tasks from anywhere.
Cost Efficiency: Lowers travel and operational costs through centralized remote management.

Companies utilize LogMeIn Pro across sectors to manage IT systems, support clients without visits, and transfer data between locations. It's particularly useful in industries such as retail for managing convenience stores and for remote work, ensuring uninterrupted service while traveling or overseeing operations across states.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

April 2026

Free Report: BeyondTrust Remote Support vs. LogMeIn Pro

Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Pro and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,221 professionals have used our research since 2012.

See our BeyondTrust Remote Support vs. LogMeIn Pro report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.