BeyondTrust Remote Support vs LogMeIn Pro comparison

BeyondTrust and GoTo are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while GoTo is ranked #26. BeyondTrust holds a 3.6% mindshare in VUS, compared to GoTo’s 1.6% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and BeyondTrust Remote Support are two robust remote access tools catering to different user needs. BeyondTrust Remote Support offers superior features, making it worth its price despite LogMeIn Pro's favorable pricing and support.

Features: LogMeIn Pro users appreciate its file sharing, remote printing, and secure access functionalities. BeyondTrust Remote Support users value its extensive customization and powerful integration options. BeyondTrust offers more advanced features that cater to enterprise environments, whereas LogMeIn Pro is more suited for general remote access needs.

Room for Improvement: Users of LogMeIn Pro mention the need for better performance during high-traffic periods and more comprehensive reporting tools. BeyondTrust Remote Support users suggest improvements in the complexity of setup and the need for a more intuitive control system. LogMeIn Pro could benefit from performance optimizations, while BeyondTrust needs a more user-friendly setup process.

Ease of Deployment and Customer Service: LogMeIn Pro's deployment is straightforward, and its customer service is well-regarded for responsiveness and helpfulness. On the other hand, BeyondTrust Remote Support’s deployment is seen as more complex, but its customer service is praised for in-depth technical support. LogMeIn Pro is easier to deploy, but BeyondTrust provides superior technical assistance.

Pricing and ROI: LogMeIn Pro is recognized for its competitive pricing and good return on investment for small to medium-sized businesses. BeyondTrust Remote Support, while more expensive, is considered to offer a higher ROI for larger enterprises due to its advanced capabilities. LogMeIn Pro is cost-effective, but BeyondTrust’s ROI justifies its higher cost for larger implementations.

To learn more, read our detailed BeyondTrust Remote Support vs. LogMeIn Pro Report (Updated: March 2026).

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 2.8% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
BeyondTrust Remote Support	3.6%
LogMeIn Pro	1.6%
Other	85.9%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is user-friendly, and the performance is also good. It is a convenient product"

"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."

"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."

"The biggest thing for us is enforcing logins only from devices that are managed by Intune."

"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."

"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."

"I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating."

"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."

More Microsoft Intune pros

"The solution is stable."

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"BeyondTrust Remote Support is a great and awesome application that has made remote access through management a breeze, and I cannot imagine having to work without it."

"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."

"BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%."

"One of the great features is that service desk members can work together in a remote session."

"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."

More BeyondTrust Remote Support pros

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I can copy information and put it into a presentation that I may be putting together at another location."

"This is a very reliable product and I've never had it crash."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

More LogMeIn Pro pros

Cons

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."

"Setting up Intune Autopilot can be a little complicated."

"Almost every day during the initial deployment, I would chat with technical support for solutions. They did not give me a suitable solution to solve the false positive alarms."

"Microsoft Intune fails a lot when it comes to device compliance."

"Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune."

"I think there should be a better tracking of the cell phones used on the Intune."

"The tool's tunnel gateway is not very good, making it an area where improvements are required."

"Intune does not provide real-time visibility."

More Microsoft Intune cons

"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."

"I have had maybe one or two problems, but reporting and metrics should be improved, and integration with other applications such as ticket tracking apps should also be improved."

"There are not enough product partners in Turkey, making it difficult for me to get assistance."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"There were a few employee devices that failed during the initial deployment, which required a second deployment."

"The possibility to integrate a chatbot would take this product to the next level."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

More BeyondTrust Remote Support cons

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"The high pricing of the product is its only shortcoming that needs improvement."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"Remote Access for external and internal customers."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

More LogMeIn Pro cons

Pricing and Cost Advice

"The cost of the license and the features are justified for myself as a technical person."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

More Microsoft Intune pricing and cost advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"I would prefer that it was more affordable."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"Bomgar has a very fair pricing structure."

More BeyondTrust Remote Support pricing and cost advice

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"The company does not scale the price based upon use."

More LogMeIn Pro pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

884,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Manufacturing Company

12%

Government

Computer Software Company

Financial Services Firm

Manufacturing Company

10%

Comms Service Provider

Marketing Services Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

Ask a question

Earn 20 points

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

TeamViewer vs BeyondTrust Remote Support

Compared 16% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 4% of the time

More BeyondTrust Remote Support Competitors

TeamViewer vs LogMeIn Pro

Compared 17% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 16% of the time

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 15% of the time

ScreenConnect vs LogMeIn Pro

Compared 10% of the time

GoToMyPC vs LogMeIn Pro

Compared 5% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

March 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

LogMeIn Pro

March 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

March 2026

Free Report: BeyondTrust Remote Support vs. LogMeIn Pro

Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Pro and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,873 professionals have used our research since 2012.

See our BeyondTrust Remote Support vs. LogMeIn Pro report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.