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LogMeIn Pro pros and cons

Vendor: GoTo
4.5 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Provides secure remote access to computers
Supports multiple devices and platforms
High performance and reliable connection
File transfer and sharing capabilities
24/7 customer support

CONS

Subscription fees are high.
Occasional connection issues occur.
Customer support response time can be slow.
Limited functionality for mobile devices.
Setup process can be time-consuming.
 

LogMeIn Pro Pros review quotes

it_user516729 - PeerSpot reviewer
Head of IT
Sep 20, 2016
User interface.
it_user194427 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees
May 16, 2017
They recently included the Kaspersky Security Suite as part of their Central Product.
it_user805380 - PeerSpot reviewer
Business Owner with 10,001+ employees
Jan 21, 2018
I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user806460 - PeerSpot reviewer
President at a manufacturing company with 1-10 employees
Jan 23, 2018
The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.
it_user806463 - PeerSpot reviewer
Owner with 1-10 employees
Jan 23, 2018
I can login to my office computer, go into all of my software, and work from a remote location.​
it_user819864 - PeerSpot reviewer
Sales Manager & Sr. Mortgage Loan Officer
Feb 14, 2018
Being able to remote access my computer means I can work at night from my house.
Research2aeb - PeerSpot reviewer
Research Scientist
Mar 4, 2018
The ability to easily connect back and retrieve data from the computer systems that I have.
Mar 6, 2018
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
RW
Computer Technician at a tech services company with 11-50 employees
Nov 30, 2020
This is a very reliable product and I've never had it crash.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Jun 27, 2023
The remote services feature is definitely the most valuable, along with the capability to print remotely.
 

LogMeIn Pro Cons review quotes

it_user516729 - PeerSpot reviewer
Head of IT
Sep 20, 2016
Remote Access for external and internal customers.
it_user194427 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees
May 16, 2017
Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.
it_user805380 - PeerSpot reviewer
Business Owner with 10,001+ employees
Jan 21, 2018
At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user806460 - PeerSpot reviewer
President at a manufacturing company with 1-10 employees
Jan 23, 2018
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
it_user806463 - PeerSpot reviewer
Owner with 1-10 employees
Jan 23, 2018
​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​
it_user819864 - PeerSpot reviewer
Sales Manager & Sr. Mortgage Loan Officer
Feb 14, 2018
The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.
Research2aeb - PeerSpot reviewer
Research Scientist
Mar 4, 2018
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​
Mar 6, 2018
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
RW
Computer Technician at a tech services company with 11-50 employees
Nov 30, 2020
It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Jun 27, 2023
The only issue is that they could have a tier between 10 seats and 50.