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LogMeIn Pro pros and cons

Vendor: GoTo
4.5 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Provides secure remote access to computers
Supports multiple devices and platforms
High performance and reliable connection
File transfer and sharing capabilities
24/7 customer support

CONS

Subscription fees are high.
Occasional connection issues occur.
Customer support response time can be slow.
Limited functionality for mobile devices.
Setup process can be time-consuming.
 

LogMeIn Pro Pros review quotes

it_user515337 - PeerSpot reviewer
Field Engineer at a tech vendor with 10,001+ employees
Jan 31, 2017
Customer support was great because any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.
it_user516648 - PeerSpot reviewer
Works at a tech company with 51-200 employees
Sep 20, 2016
LogMeIn allows me to quickly and efficiently assist my users across the United States.
it_user516729 - PeerSpot reviewer
Head of IT
Sep 20, 2016
User interface.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user521691 - PeerSpot reviewer
Vp Of Enterprise IT at a financial services firm with 1,001-5,000 employees
Feb 26, 2017
Even though there are competing products, I would not hesitate to go with LogMeIn.
it_user521877 - PeerSpot reviewer
Director, Information Technology at a manufacturing company with 1,001-5,000 employees
Feb 26, 2017
In our experience, we haven't had any issues; it's been stable, we're able to get to it, and it helps us run our business and service our employees better.
it_user552135 - PeerSpot reviewer
Teacher Technology Engagement Program Coordinator/Technician at a educational organization with 10,001+ employees
Nov 16, 2016
The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer.
it_user194427 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees
May 16, 2017
They recently included the Kaspersky Security Suite as part of their Central Product.
it_user805380 - PeerSpot reviewer
Business Owner with 10,001+ employees
Jan 21, 2018
I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.
it_user806460 - PeerSpot reviewer
President at a manufacturing company with 1-10 employees
Jan 23, 2018
The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.
it_user806463 - PeerSpot reviewer
Owner with 1-10 employees
Jan 23, 2018
I can login to my office computer, go into all of my software, and work from a remote location.​
 

LogMeIn Pro Cons review quotes

it_user515337 - PeerSpot reviewer
Field Engineer at a tech vendor with 10,001+ employees
Jan 31, 2017
The UI could be a little bit more robust.
it_user516648 - PeerSpot reviewer
Works at a tech company with 51-200 employees
Sep 20, 2016
Would like for the client to be searchable.
it_user516729 - PeerSpot reviewer
Head of IT
Sep 20, 2016
Remote Access for external and internal customers.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user521691 - PeerSpot reviewer
Vp Of Enterprise IT at a financial services firm with 1,001-5,000 employees
Feb 26, 2017
When using LogMeIn, you need a separate chat window.
it_user521877 - PeerSpot reviewer
Director, Information Technology at a manufacturing company with 1,001-5,000 employees
Feb 26, 2017
The management part probably needs improving. It can get a little cluttered.
it_user552135 - PeerSpot reviewer
Teacher Technology Engagement Program Coordinator/Technician at a educational organization with 10,001+ employees
Nov 16, 2016
With our recent Windows 10 rollout, there was a rough patch, but that has been corrected.
it_user194427 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees
May 16, 2017
Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.
it_user805380 - PeerSpot reviewer
Business Owner with 10,001+ employees
Jan 21, 2018
At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day.
it_user806460 - PeerSpot reviewer
President at a manufacturing company with 1-10 employees
Jan 23, 2018
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
it_user806463 - PeerSpot reviewer
Owner with 1-10 employees
Jan 23, 2018
​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​