Users appreciate LogMeIn Pro for its reliability, ease of use, and remote access capabilities. They highlight its file transfer functionality and multi-monitor support. The performance is noted as fast and efficient, while security features provide peace of mind. The setup process is straightforward, making it accessible for various technical skill levels. Customer support is frequently mentioned positively, contributing to a dependable experience. The integration with mobile devices enhances its flexibility and accessibility.
- "The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer."
- "In our experience, we haven't had any issues; it's been stable, we're able to get to it, and it helps us run our business and service our employees better."
- "Even though there are competing products, I would not hesitate to go with LogMeIn."
Some users mentioned that LogMeIn Pro lacks responsiveness during remote sessions. It experiences occasional connectivity issues which can disrupt workflow. High costs compared to similar alternatives were noted. Installations can be cumbersome at times. Users reported that updates sometimes introduce new bugs instead of fixing existing problems. Performance issues were pointed out during high-traffic periods. They also expressed concerns about the customer support not being as effective or timely as expected.
- "With our recent Windows 10 rollout, there was a rough patch, but that has been corrected."
- "The management part probably needs improving. It can get a little cluttered."
- "When using LogMeIn, you need a separate chat window."
