LogMeIn Pro Reviews

I am not a power user. I can login to my office computer when I am at a remote location, primarily just from my laptop at home. I actually have my laptop in LogMeIn, but I never go the other way, I just login to my main computer remotely.

It is pretty simple. I can login to my office computer, go into all of my software, and work from a remote location, as well as look up stuff: mail and stuff like that.

The ability to login remotely, which is pretty opposite. That is the important part. 

I can't talk to anyone over the phone via LogMeIn. Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.

I have not had stability issues lately. I was having issues when I was typing into a word document. It would start filling into what I had already typed, but I have not experienced that in a while, so I think that has probably been corrected.

I don't need scalability, because I'm a one man band with a one-to-one computer.

I have never been able to talk to anybody. As I recall, there is no phone support. I have not had any issues with support, but I was not able to talk to anybody. 

No. This solution was recommended by my IT guy eight to 10 years ago.

It must have been straightforward. My IT person set it up for me. It is a friendly program. The only problem I had was I needed help one time setting my audio on the remote computer.

It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit. However, I just bite the bullet.

I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.

It was picked for me by my IT person.

I also use GoToMeeting, but I don't hold meetings with it, I just use it to view meetings.

I would recommend LogMeIn. Over the years, I have just had minor technical issues. I am happy with the product.

Business. I use it for moving data between machines and offices.

I don't have to physically run to another location. I can run it from right here. I have four different computers in my network that are not in my office. I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.

It's all good. I connect to other computers in the network I use, so I don't have to physically go to them. I use it for remote printing, and repay work, and more. I'm using it all the time.

I don't know its full capability of use. I'm trying to remote print rather than hook up to the computers, I'm not too savvy with that, so I'm doing it the old fashion way, hooking up the computer to remote print. 

But really, everything is there if you're tech-savvy. 

One thing I do notice, at certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day. That is probably not LogMeIn's issue, but it's definitely an issue with the speed of transferring data. 

But all in all, I don't have anything to fix. It's quite a good tool.

It's very stable.

It's scalable. It works on all machines.

I had an issue a few years back, and it was resolved. But I haven't had to use much tech support. But, all in all, the tech support is good.

I always had LogMeIn from the beginning. When I needed remote access, I always had it. For quite a while.

It was pretty straightforward when I logged in and I realize how I could connect to computers. It took me a while but, once I got it, it just became an every day thing. I'm probably not using all the features of it. I'm trying to figure out how I can remotely just print to a printer without using a computer, but I don't think that's possible. 

Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled. 

Originally, I just had my three computers in one office, so I had no need for it. Then, as I broke the office up, the first thing I saw was PCAnywhere, years ago. I saw somebody used that. Then I went onto the internet way back and I saw LogMeIn. They were local, so I went with that and I have stayed with it ever since.

It's working, it does what I want it to do. I'm able to connect everybody, move files around.

I would give it a nine out of 10 because it's reliable. 

I would just say just try it.

Going between two computers, my home laptop, and my office desktop.

Being able to get my documents when I'm away from either my home computer or my office desktop.

It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there.

Pricing. It's been going up for just going back and forth between two computers. That's crazy. I don't use it for anything else.

Stability has been good.

I've only got the two computers registered, and I can go back and forth between them.

I haven't called them for support.

I did not use anything else before this. This is my first solution.

From my memory, it was pretty straightforward. Just download the program, you're done.

Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source.

It seems to be getting expensive for me to look back and forth. That's my only complaint. I don't use any other products on the deal. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day.

I just googled it. I chose it because of the pricepoint.

It's remote access, it's easy to do.

Go online, check pricing to see if it can be competitive with anyone else at this point in time.

The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a decentralized environment. Given that LogMeIn is one of the only ones in this space that can do that, it makes it a very important tool.

They recently included the Kaspersky Security Suite as part of their Central Product.

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves invaluable, as it can connect from anywhere, with no required firewall adjustments.

Having this functionality allowed us to create proactive and self healing alerts by using this product. Having a remote control solution that is reliable, and a way to allow authorized users into our servers while maintaining close audit trails.

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.

For instance, they have a Windows update feature, which is a great value-add when you have a large fleet of servers. However, Windows updates have a lot of quirks, and often times force you to go back to the individual servers and address these updates manually. Things like excluding updates from installation, or controlling that aspect of updates altogether is not possible.

Controlling the settings of windows updates (i.e., installing automatically vs download and waiting to install, etc.) rarely work, if ever.

Self-Healing features are another great idea, but they are given very little attention in development. In this day and age, you would expect that native support for PowerShell would be included, yet these features and tasks are stuck in triggering scripts with batch files.

File storage and sharing is another point of improvement. This was introduced a few months ago, and again, with very little development, and was also poorly implemented. We have started using it for a couple months, and it was so frustrating that we abandoned it.

The Kaspersky product was a welcome change. We have tested it for a while, but were reluctant to put it in production, given its potential drastic effect on the operation of our servers, and the bad history of quickly addressing problems. This one was too much of a risk, and we still opted to pay for a third party product for a security suite.

General UI issues are also a problem, there are inconsistencies in the UI between one screen and the other, and some weird Flash Bugs while performing certain actions.

Eight years.

The deployment is quite simple. A simple installation of the agent will get you up and running.

Stability with the product itself is not much of an issue. Every once in awhile, remote access to some of our remote users gets stuck, and requires the restart of the agent, but for the most part, the actual service is pretty stable.

The same cannot necessarily be said about some of the accompanying services, like Windows updates, files, self-healing actions, etc. 

This product seems pretty scalable. We are currently only running about 200 servers on it. The only issue with scalability is the UI itself does not handle some bulk actions, but other than that, it works ok.

Customer Service:

This is a very weak point with LogMeIn.

Their customer service is very scripted and almost mindless. It takes forever to escalate to get some actual help. When escalated, issues are looked at, but very rarely is a solution fully-provided. Typically, the answer is, we see it, we will work on it, then we never hear from them again.

This has driven us to really rethink the LogMeIn service altogether. Unfortunately, we are not able to find something that offers the same feature set and is competitive.

Technical Support:

Technical support is lacking, despite our multiple complaints about the low quality of customer support; very little is ever done on it. This is over the span of three to four years of usage. Unless some really drastic decisions are made, I would not expect much from support.

I have used TeamViewer (not the enterprise version), and it was a very good remote control solution, but last I checked, it did not have the feature sets that LogMeIn offered, such as allowing users with specific permissions and managing fleets of computers, updates, running scripts, and self-healing actions. Those are valuable LogMeIn features. Unfortunately, with no competition in the market. (Perhaps that could explain their lack of care on improving or addressing issues, since they have monopoly on this feature set.)

The initial setup was extremely simple, when it comes to the agents.

Other aspects, like setting up healing actions and alerts take a bit more time, but are also not too hard to work with.

We did the implementation in-house

The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience.

The pricing is not too bad. However, there is one very important point to keep in mind regarding the Central Licensing.

We have advised our reps about this many years ago, with no change, so our guess is that this will be in place for a while.

LogMeIn currently has Central plans that cover incremental agents. (I.e, 100 Agents, 250 Agent, 500 Agents, 1000 Agents, etc.)

If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.

When you reach the 101, you have to upgrade your package to 250, even though you're only using 100+1. The cost you have to absorb until you hit a breakeven point is quite big (depending how fast you are adding agents).

We have asked to create smaller increments of plans so that it is more cost effective, but so far, it has fallen on deaf ears.

TeamViewer. Though we could not really find any other products out there with the same feature set, unfortunately.

LogMeIn is a great product, and unfortunately, is a necessary evil.

We use it now, because we need it. It does some things well, but causes a lot of frustration in usage. If there was a product on the market that does what LogMeIn does, but better, we would consider it very seriously.

• User interface
• Velocity

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

• Remote Access for external and internal customers.
• Remote Management for support to staff in our company.

For at least five years.

No issues.

No issues.

Yeah.

Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

I have been using some open source options, like TeamViewer.

No, I did it alone.

Approximately 30%.

It is very good.

Yes, options with Remote Access and Meeting.

LogMeIn allows me to quickly and efficiently assist my users across the United States. The interface is very easy to use. It clearly shows all workstations I have access to. It allows me to set up groups of computers and give limited access to them.

It allows the IT department to be more mobile and assist from any location.

Would like for the client to be searchable.

I have been using LogMeIn for over 3 years.

Product is stable in all of our computer environments.

I have called tech support and my issue was resolved quickly.

5 stars.

I have used Bomgar and LogMeIn was more cost effective and had a great ROI.

We implemented in-house.

We looked at TeamViewer, Bomgar and decided on LogMeIn.

I'd say, the reliability and ease of use are the most valuable features. You can get going in no time.

There is nothing like seeing the problem, when the customer reports a problem. Nothing like seeing that problem in action. When you are on the other end, when you are the customer, when you are trying to talk to, let's say, Dell, or anybody else, then you take LogMeIn, to enable them to look at my computer, and then they know exactly what is going on; then the problem is resolved very quickly.

So, this has probably saved, I would say, you can even count it up for a big company, years worth of time, cumulatively speaking, when you take multiple employees into account. Otherwise, problem solving is very, very difficult.

When using LogMeIn, you need a separate chat window. Also, you cannot talk when the other party is able to see your laptop, or vice versa. When you're really trying to communicate, you're better off actually typing, "Hey, don't do that." "Go here." Something like that. Having a nice chat window would be ideal.

I have had no problems with the LogMeIn stability, and in terms of usage, I've used it numerous times, but have had no problems.

The way I think it works, you can deploy it across an organisation, so from that standpoint, I have not had a problem. Some companies use GoToMeeting. My current company uses GoToMeeting as an alternative. LogMeIn came later. Both are pretty highly scalable solutions.

I have no experience with technical support.

I've been using these things for many years, so previously, I've been using GoToMeeting, which has a different purpose.

There is one other product that they made it ultratrivial: You just get a URL, and you just type it and go.

The setup was very, very easy. So, from that standpoint, it's very simple; just some client downloads on your laptop, and within minutes, you're in business.

Even though there are competing products, I would not hesitate to go with LogMeIn.

The benefits I looked for are:

• Number one, the product works reliably, as promised.
• Number two, the simplicity aspect of the product.
• Number three, if there are any self-service videos. If there is a problem you don't quite understand, look at a training video. So you're not sitting and reading, or trying to call somebody.

There are several alternative setups available, which are probably cheaper. I would ask any potential customer to check more and more; to evaluate it carefully, for multiple features administered, and then make sure that it works every time. Because, as this is a frequently used product, you don't want headaches with it. It is not like something else, numerous people are using it, and numerous people are using it frequently. So, you don't not want trouble with this kind of product. Otherwise, too many people will be calling you.

It's one means for the IT team to address issues that our staff might have. That's our primary thing; getting to them. Some of them are on the road all the time, so it's an easy way for us to get to them, and figure out what's going on.

The management part probably needs improving. It can get a little cluttered. That's probably the biggest area for improvement, at least from my perspective. When I go in there sometimes, it's a little difficult to figure out where it is. Maybe it's because I don't personally use it all the time. I think that's one area I think it can really improve on.

We've been using this product for about four or five years now.

For the most part, it is stable. We haven't had any major issues, or noticeable issues. I'm sure it happens on and off, but it's nothing that I can complain about.

It is scalable. It is. We have about 200 employees. As part of our deployment, when we provision a system for somebody, it goes in as a default; definitely. As we need it, obviously it's a way to get to them.

We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware of any instance where we have had to get in touch with them. My guys basically take care of it, so I don't know. I haven't heard of any issues in terms of having to contact support.

The setup is very straightforward. We have been doing it for a while, so now it's second nature.

I think it can bring a lot of value. I'm sure there are other products out there worth looking into. In our experience, we haven't had any issues. It's been stable. We're able to get to it, and it helps us run our business and service our employees better. I would definitely recommend it.

Remote access into computers and the ability to save the passwords to make remote access easier and faster.

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

The UI could be a little bit more robust.

One year.

No problems.

The customer support was great. Any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.

I would rate the level of service as excellent. Response and resolution was handled professionally.

The initial setup was straightforward. Easy to follow and the instructions were clear and detailed.

Using this product has helped me keep track of prior users of the computers. We have remote users in different states and made working with them easy as I can manually take over the computer and resolve the issue.

The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer.

We previously used a VNC client, which was not secure. It was buggy and did not provide automatic reconnection. LogMeIn allows us to work more securely with remote clients.

I would like the ability to “Remote” into a machine without the Calling Card being activated.

We have used LogMeIn for 2 years.

With our recent Windows 10 rollout, there was a rough patch, but that has been corrected.

We have not encountered any issues with scalability.

I rate technical support a 10.

We used previous solutions for the reasons mentioned.

Initial installation and setup was very simple. The backend interface is very user friendly and the support techs were very helpful when needed.

Do not dive straight in to a full-scale user license unless you constantly have users logged in.

Document and train. It is a very easy tool to use, but proper training needs to be implemented.