LogMeIn Pro Reviews

I use it to log in between computers when I'm remote, and we share it with our employees so they can log in as well.

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or wherever I might be, I can get access to it. If I get a customer that calls me while I'm traveling, I can actually get to the information by using it.

The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.

The automation, where you don't have to keep entering the password and you can pull up the login client. That's the best thing because it just makes it simpler to use. You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business.

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.

I have not had any issues with the product. Any time I have issues, it has to do with the machines that we're using.

We're using it for access. We don't use it for storage or file transfers or anything like that. It's adequate for what we do.

I don't have any problems with it. I have never had to call and get support because it's pretty simple to use and understand how it works. I have no complaints, to tell you the truth.

I never have used another solution. It always worked. It's working. I understand it. The only time I would change is if the price got prohibitive enough to make me look for something.

Personally I don't remember (it's been many years). Apparently, it's not too complex because I was able to do it. I don't think it's that complex.

We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro. But like I said, it's easy to use. We just don't have any qualms with it at all.

We could set up our own access, but we're small and for what this costs us, it's worth it.

I've been using it for 10 years. I used it at another company before we started our company, and I didn't even look for anything else when I did it the second time. I just went to LogMeIn and signed up. I needed something that I knew was going to work, and I had previous experience with it, and I liked it, didn't have any issues, and I was familiar with it.

I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it, which is the most important thing to us. 

It gives you a lot of flexibility when it comes to travel. It doesn't matter where you're at. I mean, I traveled overseas to Vietnam and was able to log in. You log in from anywhere in the world. So from that standpoint, it gives you access 24/7 no matter where you're at. I use it a lot from home if I'm working at night. The flexibility and the usability is probably the best part.

I give it a 10 out of 10 because I haven't had any issues with it at all. It is not something I worry about.

I'm probably the first to try something new, as well. I do know there are other ways we could do it without having to spend that kind of money. But it's not worth the effort right now for what we would save. 

I use it strictly to log in and be able to access the workstation. Currently we only have a total of four users.

We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're currently on. I've used it for that, and that's it. We don't use it for anything else. We don't transfer files. We don't use it for anything else.

Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more. I'm sure when they increase their price they're going to lose a lot of clients. That's it. I don't really have anything for them to improve because I don't really use it for anything but login for now.

It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot. 

I couldn't answer this because I just use it. We've used it the same way since we started. I can't really compare it to the other products because I don't really use all these features that everybody offers.

I've never called in.

I did use a different solution temporarily, then I switched over to LogMeIn. I think at the time LogMeIn was free, or it was only about $100 or something, so I switched. That was a long time ago so. A lot of people I know don't use LogMeIn because they have other ways that are free or close to being free. 

If I used it for other things, all these other features that they offer then maybe it'd be worth it, possibly, but I don't know that. 

I can't compare it to the other products. I only use it for something very simple.

The setup was pretty simple.

To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases.

I don't think it's worth the value, not just to log in. It's one of those things when you use something for so long you're just used to it. But now that they've gotten so greedy, I'm definitely going to be looking for another solution. I mean, to go from $150, $200 a year to $600 a year, and I think at the end of my contract they're going up another $200 or $300 a year. It's ridiculous.

You can do a lot of things with that money. There are companies out there that do it for free.

I use a very generic version of LogMeIn just to get into the computer, that's it; which a lot of companies do for free or $99 or $49. They're charging $600.

I was using another program and then one of our vendors used LogMeIn and that same vendor said, "Hey, there's this free product." I had only used the other one for about a week so I didn't really experience it, to be honest with you. I tried LogMeIn and I just stuck with it for whatever reason. The price kept going up.

Look at the marketplace and see what everybody's charging before you start using one of them, then see what they offer.

I am not a power user. I can login to my office computer when I am at a remote location, primarily just from my laptop at home. I actually have my laptop in LogMeIn, but I never go the other way, I just login to my main computer remotely.

It is pretty simple. I can login to my office computer, go into all of my software, and work from a remote location, as well as look up stuff: mail and stuff like that.

The ability to login remotely, which is pretty opposite. That is the important part. 

I can't talk to anyone over the phone via LogMeIn. Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.

I have not had stability issues lately. I was having issues when I was typing into a word document. It would start filling into what I had already typed, but I have not experienced that in a while, so I think that has probably been corrected.

I don't need scalability, because I'm a one man band with a one-to-one computer.

I have never been able to talk to anybody. As I recall, there is no phone support. I have not had any issues with support, but I was not able to talk to anybody. 

No. This solution was recommended by my IT guy eight to 10 years ago.

It must have been straightforward. My IT person set it up for me. It is a friendly program. The only problem I had was I needed help one time setting my audio on the remote computer.

It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit. However, I just bite the bullet.

I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.

It was picked for me by my IT person.

I also use GoToMeeting, but I don't hold meetings with it, I just use it to view meetings.

I would recommend LogMeIn. Over the years, I have just had minor technical issues. I am happy with the product.

Business. I use it for moving data between machines and offices.

I don't have to physically run to another location. I can run it from right here. I have four different computers in my network that are not in my office. I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.

It's all good. I connect to other computers in the network I use, so I don't have to physically go to them. I use it for remote printing, and repay work, and more. I'm using it all the time.

I don't know its full capability of use. I'm trying to remote print rather than hook up to the computers, I'm not too savvy with that, so I'm doing it the old fashion way, hooking up the computer to remote print. 

But really, everything is there if you're tech-savvy. 

One thing I do notice, at certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day. That is probably not LogMeIn's issue, but it's definitely an issue with the speed of transferring data. 

But all in all, I don't have anything to fix. It's quite a good tool.

It's very stable.

It's scalable. It works on all machines.

I had an issue a few years back, and it was resolved. But I haven't had to use much tech support. But, all in all, the tech support is good.

I always had LogMeIn from the beginning. When I needed remote access, I always had it. For quite a while.

It was pretty straightforward when I logged in and I realize how I could connect to computers. It took me a while but, once I got it, it just became an every day thing. I'm probably not using all the features of it. I'm trying to figure out how I can remotely just print to a printer without using a computer, but I don't think that's possible. 

Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled. 

Originally, I just had my three computers in one office, so I had no need for it. Then, as I broke the office up, the first thing I saw was PCAnywhere, years ago. I saw somebody used that. Then I went onto the internet way back and I saw LogMeIn. They were local, so I went with that and I have stayed with it ever since.

It's working, it does what I want it to do. I'm able to connect everybody, move files around.

I would give it a nine out of 10 because it's reliable. 

I would just say just try it.

Going between two computers, my home laptop, and my office desktop.

Being able to get my documents when I'm away from either my home computer or my office desktop.

It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there.

Pricing. It's been going up for just going back and forth between two computers. That's crazy. I don't use it for anything else.

Stability has been good.

I've only got the two computers registered, and I can go back and forth between them.

I haven't called them for support.

I did not use anything else before this. This is my first solution.

From my memory, it was pretty straightforward. Just download the program, you're done.

Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source.

It seems to be getting expensive for me to look back and forth. That's my only complaint. I don't use any other products on the deal. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day.

I just googled it. I chose it because of the pricepoint.

It's remote access, it's easy to do.

Go online, check pricing to see if it can be competitive with anyone else at this point in time.

The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a decentralized environment. Given that LogMeIn is one of the only ones in this space that can do that, it makes it a very important tool.

They recently included the Kaspersky Security Suite as part of their Central Product.

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves invaluable, as it can connect from anywhere, with no required firewall adjustments.

Having this functionality allowed us to create proactive and self healing alerts by using this product. Having a remote control solution that is reliable, and a way to allow authorized users into our servers while maintaining close audit trails.

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.

For instance, they have a Windows update feature, which is a great value-add when you have a large fleet of servers. However, Windows updates have a lot of quirks, and often times force you to go back to the individual servers and address these updates manually. Things like excluding updates from installation, or controlling that aspect of updates altogether is not possible.

Controlling the settings of windows updates (i.e., installing automatically vs download and waiting to install, etc.) rarely work, if ever.

Self-Healing features are another great idea, but they are given very little attention in development. In this day and age, you would expect that native support for PowerShell would be included, yet these features and tasks are stuck in triggering scripts with batch files.

File storage and sharing is another point of improvement. This was introduced a few months ago, and again, with very little development, and was also poorly implemented. We have started using it for a couple months, and it was so frustrating that we abandoned it.

The Kaspersky product was a welcome change. We have tested it for a while, but were reluctant to put it in production, given its potential drastic effect on the operation of our servers, and the bad history of quickly addressing problems. This one was too much of a risk, and we still opted to pay for a third party product for a security suite.

General UI issues are also a problem, there are inconsistencies in the UI between one screen and the other, and some weird Flash Bugs while performing certain actions.

Eight years.

The deployment is quite simple. A simple installation of the agent will get you up and running.

Stability with the product itself is not much of an issue. Every once in awhile, remote access to some of our remote users gets stuck, and requires the restart of the agent, but for the most part, the actual service is pretty stable.

The same cannot necessarily be said about some of the accompanying services, like Windows updates, files, self-healing actions, etc. 

This product seems pretty scalable. We are currently only running about 200 servers on it. The only issue with scalability is the UI itself does not handle some bulk actions, but other than that, it works ok.

Customer Service:

This is a very weak point with LogMeIn.

Their customer service is very scripted and almost mindless. It takes forever to escalate to get some actual help. When escalated, issues are looked at, but very rarely is a solution fully-provided. Typically, the answer is, we see it, we will work on it, then we never hear from them again.

This has driven us to really rethink the LogMeIn service altogether. Unfortunately, we are not able to find something that offers the same feature set and is competitive.

Technical Support:

Technical support is lacking, despite our multiple complaints about the low quality of customer support; very little is ever done on it. This is over the span of three to four years of usage. Unless some really drastic decisions are made, I would not expect much from support.

I have used TeamViewer (not the enterprise version), and it was a very good remote control solution, but last I checked, it did not have the feature sets that LogMeIn offered, such as allowing users with specific permissions and managing fleets of computers, updates, running scripts, and self-healing actions. Those are valuable LogMeIn features. Unfortunately, with no competition in the market. (Perhaps that could explain their lack of care on improving or addressing issues, since they have monopoly on this feature set.)

The initial setup was extremely simple, when it comes to the agents.

Other aspects, like setting up healing actions and alerts take a bit more time, but are also not too hard to work with.

We did the implementation in-house

The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience.

The pricing is not too bad. However, there is one very important point to keep in mind regarding the Central Licensing.

We have advised our reps about this many years ago, with no change, so our guess is that this will be in place for a while.

LogMeIn currently has Central plans that cover incremental agents. (I.e, 100 Agents, 250 Agent, 500 Agents, 1000 Agents, etc.)

If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.

When you reach the 101, you have to upgrade your package to 250, even though you're only using 100+1. The cost you have to absorb until you hit a breakeven point is quite big (depending how fast you are adding agents).

We have asked to create smaller increments of plans so that it is more cost effective, but so far, it has fallen on deaf ears.

TeamViewer. Though we could not really find any other products out there with the same feature set, unfortunately.

LogMeIn is a great product, and unfortunately, is a necessary evil.

We use it now, because we need it. It does some things well, but causes a lot of frustration in usage. If there was a product on the market that does what LogMeIn does, but better, we would consider it very seriously.

• User interface
• Velocity

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

• Remote Access for external and internal customers.
• Remote Management for support to staff in our company.

For at least five years.

No issues.

No issues.

Yeah.

Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

I have been using some open source options, like TeamViewer.

No, I did it alone.

Approximately 30%.

It is very good.

Yes, options with Remote Access and Meeting.

LogMeIn allows me to quickly and efficiently assist my users across the United States. The interface is very easy to use. It clearly shows all workstations I have access to. It allows me to set up groups of computers and give limited access to them.

It allows the IT department to be more mobile and assist from any location.

Would like for the client to be searchable.

I have been using LogMeIn for over 3 years.

Product is stable in all of our computer environments.

I have called tech support and my issue was resolved quickly.

5 stars.

I have used Bomgar and LogMeIn was more cost effective and had a great ROI.

We implemented in-house.

We looked at TeamViewer, Bomgar and decided on LogMeIn.