LogMeIn Pro vs Microsoft Remote Desktop Services comparison

GoTo and Microsoft are both solutions in the Remote Access category. GoTo is ranked #27, while Microsoft is ranked #2 with an average rating of 8.1. GoTo holds a 1.4% mindshare in VUS, compared to Microsoft’s 9.4% mindshare. Additionally, 86% of GoTo users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Microsoft Remote Desktop Services and LogMeIn Pro are popular remote access tools with distinct strengths and weaknesses. Based on user reviews, Microsoft Remote Desktop Services excels in cost efficiency and customer support, whereas LogMeIn Pro stands out for its advanced features and user satisfaction.

Features: Microsoft Remote Desktop Services users appreciate its seamless integration with other Microsoft products and efficient resource management. LogMeIn Pro users value its high-definition remote sessions and extensive cross-platform compatibility. The primary difference is Microsoft’s strong integration within its ecosystem, while LogMeIn Pro’s features cater to a wider range of devices and use cases.

Room for Improvement: Users suggest that Microsoft Remote Desktop Services could benefit from improved multi-monitor support and a more intuitive setup process. LogMeIn Pro users highlight the need for more competitive pricing and enhanced file transfer speeds. Microsoft’s improvement areas are more technical, whereas LogMeIn Pro is primarily critiqued for its cost.

Ease of Deployment and Customer Service: Microsoft Remote Desktop Services is commonly praised for straightforward deployment, particularly within Windows environments, and responsive customer service. LogMeIn Pro, while also easy to deploy, is noted for its swift setup across various platforms and solid customer support. The key difference lies in Microsoft’s deployment ease within its own ecosystem versus LogMeIn Pro’s versatility across multiple platforms.

Pricing and ROI: Microsoft Remote Desktop Services is often highlighted for lower setup costs and favorable ROI linked to its integration with existing Microsoft infrastructure. LogMeIn Pro, while more expensive, is viewed as worth the investment due to its feature set and consistent performance. The main distinction is Microsoft's cost-effectiveness against LogMeIn Pro's justification of higher prices through its advanced features.

To learn more, read our detailed LogMeIn Pro vs. Microsoft Remote Desktop Services Report (Updated: September 2025).

Buyer's Guide

LogMeIn Pro vs. Microsoft Remote Desktop Services

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.4%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 9.4%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
Microsoft Remote Desktop Services	9.4%
LogMeIn Pro	1.4%
Other	79.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Terje Romen

CEO & Owner at Mono AS

Accessing the same desktop experience from anywhere but user template creation needs improvement

Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."

"Easy to use."

"The most valuable feature is the UEM capabilities."

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"Technical support, in general, has been quite helpful."

"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."

"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"

"As the solution is a software as a service, the scalability is unlimited."

More Microsoft Intune pros

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"This is a very reliable product and I've never had it crash."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

More LogMeIn Pro pros

"Microsoft Remote Desktop Services is highly stable."

"The solution offers good value for money."

"I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely."

"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."

"It's simple to set up."

"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."

"The solution is user-friendly and has a good user experience."

"The solution is easy to use."

More Microsoft Remote Desktop Services pros

Cons

"There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune."

"Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."

"Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."

"The technical support could be improved."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features."

More Microsoft Intune cons

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"The only issue is that they could have a tier between 10 seats and 50."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The high pricing of the product is its only shortcoming that needs improvement."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

More LogMeIn Pro cons

"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."

"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."

"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."

"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."

"There is a limitation on the number of concurrent users."

"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."

"Sometimes difficult to set up without the requirement for login credentials each time."

"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."

More Microsoft Remote Desktop Services cons

Pricing and Cost Advice

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"Microsoft licenses are costly."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"Microsoft Intune is not cost-effective as a standalone product."

More Microsoft Intune pricing and cost advice

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"The company does not scale the price based upon use."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

More LogMeIn Pro pricing and cost advice

"The solution has a perpetual license and it is purchased upfront."

"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."

"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."

"The pricing is moderate."

"It will probably cost about $500 USD to get the resources set up in the cloud."

"It's not an expensive solution."

"The solution comes free with Microsoft Windows."

"The solution has a pretty comparable pricing."

More Microsoft Remote Desktop Services pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

11%

Financial Services Firm

Comms Service Provider

Legal Firm

Computer Software Company

12%

Manufacturing Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	16
Large Enterprise	30

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What do you like most about Microsoft Remote Desktop Services?

The tool shares computer resources perfectly.

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...

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What needs improvement with Microsoft Remote Desktop Services?

The only problem I see is that when I am connected, there is a certain lag because of the network.

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

September 2025

Download LogMeIn Pro product report

Buyer's Guide

Microsoft Remote Desktop Services

September 2025

Microsoft Remote Desktop Services report

Download Microsoft Remote Desktop Services product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Remote Desktop Services

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.

Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.

RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.

Microsoft Remote Desktop Services Benefits

Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:

Access Windows applications remotely from any device
Enhanced consistent application performance
Increased computing resources
Secure cloud-based data storage.
Streamlined management processes
Reduction in technical administrative resources
Reduction in hardware and device costs.
Improved employee productivity
Cost-effective
Improved Profitability
Reduce carbon footprint

Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

Reviews from Real Users

“What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

“The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

“The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

Microsoft

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Bank Alfalah Ltd.

Buyer's Guide

LogMeIn Pro vs. Microsoft Remote Desktop Services

September 2025

Free Report: LogMeIn Pro vs. Microsoft Remote Desktop Services

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