LogMeIn Central vs LogMeIn Pro comparison

"​The initial setup was simple."

"I like being able to dial in and transfer files for updates."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"The initial setup was very easy."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"Scalability-wise, I rate the solution a ten out of ten."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"There are some screens that are just ugly and difficult to manipulate."

"Our clients are having issues with printing."

"I do not like the antivirus."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Remote Access for external and internal customers."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"The high pricing of the product is its only shortcoming that needs improvement."

"The only issue is that they could have a tier between 10 seats and 50."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It really is an expensive product for me.​"

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"Lower the price for an individual user. ​"

"It is very good."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."