Kaseya VSA vs LogMeIn Central comparison

Kaseya and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Kaseya is ranked #1 with an average rating of 7.5, while GoTo is ranked #15. Kaseya holds a 18.2% mindshare in RMM, compared to GoTo’s 3.0% mindshare. Additionally, 85% of Kaseya users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Kaseya VSA

Read 33 Kaseya VSA reviews

3,373 Views
2,327 Comparison Views

85% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

994 Views
606 Comparison Views

100% willing to recommend

Kaseya VSA

LogMeIn Central

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Kaseya VSA and LogMeIn Central compete in the remote monitoring and management sector. Kaseya VSA stands out in customization and script automation, providing an edge in efficiency, whereas LogMeIn Central excels in support and integration, ideal for those prioritizing these.

Features: Kaseya VSA provides robust automation and scripting tools, advanced reporting features enhancing decision-making, and patch management. LogMeIn Central offers extensive integration options, strong security features like antivirus management, and reliable remote access control.

Room for Improvement: Kaseya VSA could improve by simplifying its complex customization process, enhancing speed of support, and optimizing deployment time. LogMeIn Central can enhance its feature set by improving connection speed, expanding security controls, and providing deeper analytics functionalities.

Ease of Deployment and Customer Service: Kaseya VSA offers flexible deployment models but may require substantial setup time, with responsive customer service needing faster issue resolution. LogMeIn Central is known for its quick, straightforward deployment with minimal barriers and proactive customer service providing fast access to solutions.

Pricing and ROI: Kaseya VSA features competitive pricing and significant ROI through automation, albeit with high initial setup costs due to its complexity. LogMeIn Central offers transparent pricing, moderate setup costs, fast deployment, and integration that allows quicker ROI, emphasizing a lower barrier to entry for users.

To learn more, read our detailed Kaseya VSA vs. LogMeIn Central Report (Updated: July 2025).

Buyer's Guide

Kaseya VSA vs. LogMeIn Central

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

7.6

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Patch Management (8th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 18.2%, up from 9.0% compared to the previous year. The mindshare of LogMeIn Central is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Charles Sedano

Owner at PC Systems of Mo, Inc.

Has indicators that tell us if a machine is idle, in use, powered off, etc.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The training that we received was quite good."

"The patching is very efficient and we can rely on the alerts that we receive."

"Provides efficient automation."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"We have all the necessary modules for monitoring on the server and workstations."

"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."

"Kesaya is highly configurable."

"The most valuable part of this solution is the security features that it offers."

More Kaseya VSA pros

"The alerts are helpful."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"The initial setup was pretty straightforward."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"The initial setup was simple."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

More LogMeIn Central pros

Cons

"The network monitoring module today is not the best one."

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."

"Sometimes, the product misinterprets the functionality of a machine."

"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."

"The solution is hard to use at first until you understand how it works."

"I would like to see improved virtual infrastructure management."

"The deployment process could be better."

"There is room for improvement in the remote control strengths."

More Kaseya VSA cons

"Our clients are having issues with printing."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"It is easy to get locked out, which is something that needs to be improved."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"Sometimes it just fails to load."

"It's not really a true RMM product but more of just a remote access."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

More LogMeIn Central cons

Pricing and Cost Advice

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

"We were looking at a price of $22.50 cents per user."

"I think it costs more than ManageEngine."

"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."

"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"Customers purchase the solutions because it is priced well. There are additional services that have an additional cost."

More Kaseya VSA pricing and cost advice

"The solution's price is reasonable."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

10%

Educational Organization

Healthcare Company

Computer Software Company

10%

University

Educational Organization

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

I would improve their support system. They can improve their interface, as the GUI looks very outdated. Although they have many features, improvements in the GUI in terms of the front face and the ...

See all answers

What is your primary use case for Kaseya VSA?

Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed ser...

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Compared 10% of the time

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Compared 8% of the time

Atera vs LogMeIn Central

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Product Reports

Buyer's Guide

Kaseya VSA

August 2025

Download Kaseya VSA product report

Buyer's Guide

LogMeIn Central

August 2025

Download LogMeIn Central product report

Overview

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

Kaseya VSA vs. LogMeIn Central

July 2025

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