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Kaseya VSA pros and cons

Vendor: Kaseya

3.8 out of 5

33 reviews
85% willing to recommend

Pros & Cons summary

Kaseya VSA's remote management, patch management, and service desk enhance efficiency and reliability with the Live Connect and Agent Procedure modules, supporting end-users seamlessly. Automation, inventory, and patching improve operations, with unique indicators aiding quick machine status checks. However, users cite challenges in training, patch deployment, and report customization. Security concerns and limited Mac support are notable issues, with recent incidents raising further scrutiny.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Remote management and patch management are highly valued features of Kaseya VSA, offering users efficient control and updates.

Live Connect module provides robust support capabilities that minimize disruption to end-users, enhancing productivity.

Automation and inventory management in Kaseya VSA streamline tasks, allowing IT professionals to manage systems effectively.

Auditing and reporting features in Kaseya VSA offer comprehensive insights, helping in maintaining system integrity and performance.

Kaseya VSA's unique feature of quick status indicators for machines enables efficient task handling and resource allocation.

CONS

Some Kaseya VSA configurations and functionalities are unnecessary for users.

The deployment of patches via the internet to selected equipment is challenging.

Predefined reports require extensive customization to meet user needs.

Security concerns were heightened after a past ransomware attack affecting Kaseya.

Mac operating system support is often delayed with limited features.

Kaseya VSA Pros review quotes

Principal at Affinity Technology Group

Jan 4, 2024

The solution was scalable.

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reviewer1740870

Team Lead at Ricoh

Dec 13, 2021

The ease of access and ease of use was great.

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reviewer1738986

Automation Team Lead at a tech services company with 201-500 employees

Dec 9, 2021

The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.

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Free Report: Kaseya VSA Reviews and More

Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

865,384 professionals have used our research since 2012.

AE

Allan Eisenhauer

Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair

May 22, 2022

When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal.

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Solutions Architect at Altron

May 24, 2024

The automation capabilities are incredible!

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Chief Executive Officer at SOIT Business Solutions

Jan 17, 2024

The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located.

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IT Infrastructure/System Administrator at CNH Industrial Reman

May 19, 2022

VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."

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Owner at PC Systems of Mo, Inc.

Feb 17, 2025

As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance.

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HB

Technology Consultant

Jun 16, 2022

The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature.

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DD

Darshana Dissanayake

Information Security Consultant - Security Operations Center (CISO) at USEZER

Dec 16, 2021

I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.

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Show 10 more reviews (out of 31)

Kaseya VSA Cons review quotes

Principal at Affinity Technology Group

Jan 4, 2024

It never functioned as intended.

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reviewer1740870

Team Lead at Ricoh

Dec 13, 2021

The deployment process could be better.

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reviewer1738986

Automation Team Lead at a tech services company with 201-500 employees

Dec 9, 2021

There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement.

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Free Report: Kaseya VSA Reviews and More

Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

865,384 professionals have used our research since 2012.

AE

Allan Eisenhauer

Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair

May 22, 2022

The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking.

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Solutions Architect at Altron

May 24, 2024

There is room for improvement in the integrated mobile device management, MDM.

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Chief Executive Officer at SOIT Business Solutions

Jan 17, 2024

The product's user interface is an area with certain shortcomings where improvements are required.

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IT Infrastructure/System Administrator at CNH Industrial Reman

May 19, 2022

The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses.

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Owner at PC Systems of Mo, Inc.

Feb 17, 2025

There is room for improvement in the remote control strengths.

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HB

Technology Consultant

Jun 16, 2022

The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.

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DD

Darshana Dissanayake

Information Security Consultant - Security Operations Center (CISO) at USEZER

Dec 16, 2021

Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern.

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Show 10 more reviews (out of 31)

Product Categories

Product Categories

Remote Monitoring and Management (RMM)

Patch Management

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Product Categories

Product Categories

Remote Monitoring and Management (RMM)

Patch Management

Popular Comparisons

Popular Comparisons

Microsoft Configuration Manager vs Kaseya VSA

BigFix vs Kaseya VSA

NinjaOne vs Kaseya VSA

KACE Systems Management Appliance (SMA) vs Kaseya VSA

Atera vs Kaseya VSA

ManageEngine Patch Manager Plus vs Kaseya VSA

Automox vs Kaseya VSA

Microsoft Windows Server Update Services vs Kaseya VSA

ConnectWise Automate vs Kaseya VSA

Datto Remote Monitoring and Management vs Kaseya VSA

N-able N-central vs Kaseya VSA

Azure Bastion vs Kaseya VSA

Scalefusion vs Kaseya VSA

ConnectWise RMM vs Kaseya VSA

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