Microsoft Configuration Manager and Kaseya VSA compete in the realm of enterprise IT management, focusing on software deployment, patch management, and automation. Microsoft Configuration Manager seems to have an upper hand in integration with enterprise tools and comprehensive reporting, enhancing its appeal for larger organizations.
Features: Microsoft Configuration Manager offers extensive management tools, including software deployment, patch management, and compliance reporting. Its integration with Intune and automated updates enhances its utility. Kaseya VSA emphasizes remote control, automation, and patch management, with robust remote support, a Live Connect module, and integration with IT Glue and DATTO backup.
Room for Improvement: Microsoft Configuration Manager users suggest better performance in application deployment and improved Linux support. Seamless integration with multiple Intune subscriptions and consistent reporting are also desired. Kaseya VSA could improve its user interface simplicity, technical support responsiveness, and patch management. Better integration with the latest operating systems and enhanced mobile device management are other areas for improvement.
Ease of Deployment and Customer Service: Microsoft Configuration Manager is generally deployed in on-premises environments, supported by extensive community resources. Customer service experiences vary with some facing slow response times. Kaseya VSA is more flexible, supporting both on-premises and cloud deployments. Though users find online resources valuable, technical support responsiveness could improve.
Pricing and ROI: Microsoft Configuration Manager is perceived as high-cost, justified by its comprehensive features for large organizations, offering good ROI through productivity gains. Kaseya VSA is seen as cost-effective with its flexible deployment options, although some view its pricing as expensive. Both solutions adapt pricing based on organization size and licensing agreements.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
The customer service provides a fast response.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
The product is suitable for our size, handling 800 devices.
There were misconfigurations by our team rather than issues with the product itself.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Improvements are needed for servers. Servers are still not getting it properly, so we could add the servers in Microsoft Configuration Manager for things such as OS deployment and Autopilot as well.
It's always expensive for the customer.
The pricing for Microsoft Configuration Manager is okay for me.
The setup cost is considered sufficient.
All modules are working well, and for me, it's a complete product.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices.
The product valuable for deployment recovery.
| Product | Market Share (%) |
|---|---|
| Microsoft Configuration Manager | 11.0% |
| Kaseya VSA | 8.2% |
| Other | 80.8% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 64 |
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
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