No more typing reviews! Try our Samantha, our new voice AI agent.

ConnectWise Automate vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
10th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Patch Management (10th)
 

Mindshare comparison

As of June 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.1%, up from 6.0% compared to the previous year. The mindshare of Kaseya VSA is 13.5%, up from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Kaseya VSA13.5%
ConnectWise Automate6.1%
Other80.4%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
FN
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."
"Maybe they could improve the capability to be multi-tenant."
"Remote access and detailed monitoring help us support our equipment."
"It is very scalable."
"The reporting on the product is great."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"The implementation is nice and easy."
"Their premium support is great."
"We have all the necessary modules for monitoring on the server and workstations."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I would recommend Kaseya to any MSP, because their product is a little ahead of the innovation curve compared to the competitors."
"The solution was scalable."
"Kaseya VSA's best features are auditing and reporting."
"The training that we received was quite good."
 

Cons

"Because of the vast number of features, the software is difficult to navigate."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"I almost would rather have a different tool, but I'm not sure which one yet."
"Their support needs to be better."
"The menu doesn't always load properly."
"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Making the helpdesk more user-friendly."
"The initial setup is quite difficult as the allow port, everything is quite difficult, and especially you need to get the SSL to use if you use it for on-premises."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"However, we were hacked, and for a few weeks, it was quite bad."
"The GUI is not user-friendly. You have to search and dig deep into the options to find things."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."
"Licensing is available on a yearly basis and is priced per node."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."
"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
9%
Outsourcing Company
9%
Construction Company
7%
Healthcare Company
7%
Performing Arts
11%
Outsourcing Company
8%
Real Estate/Law Firm
6%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.