ConnectWise Automate vs Datto Remote Monitoring and Management comparison

ConnectWise and datto are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #10, while datto is ranked #6 with an average rating of 8.0. ConnectWise holds a 7.7% mindshare in RMM, compared to datto’s 12.1% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 80% of datto users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,741 Views
1,045 Comparison Views

85% willing to recommend

Datto Remote Monitoring and...

Read 10 Datto Remote Monitoring and Management reviews

1,693 Views
1,337 Comparison Views

80% willing to recommend

ConnectWise Automate

Datto Remote Monitoring and...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Datto Remote Monitoring and Management compete in the IT management space, each designed to enhance efficiency and support. ConnectWise Automate stands out with robust automation tools, while Datto excels in comprehensive monitoring features and responsive customer service, justifying its cost.

Features: ConnectWise Automate offers extensive automation tools, powerful scripting capabilities, and advanced remote management features. Datto emphasizes strong monitoring systems, efficient alerting capabilities, and a unified platform for seamless endpoint management.

Room for Improvement: ConnectWise Automate could improve its initial setup and user training process, reduce the complexity of system integration, and enhance its interface design. Datto users note the need for better script management, additional integrated features to complement current systems, and a more customizable dashboard for individual user needs.

Ease of Deployment and Customer Service: Datto Remote Monitoring and Management garners praise for quick deployment and intuitive setup, backed by highly rated customer service supporting implementation. ConnectWise Automate may require longer setup periods and additional training to leverage its advanced capabilities effectively.

Pricing and ROI: ConnectWise Automate is generally seen as cost-effective at setup, appealing to budget-conscious buyers due to its automation efficiency promising long-term savings. Datto might require higher upfront investment, but it offers a strong ROI through its comprehensive security and management features, positioning itself as a feature-rich solution.

To learn more, read our detailed ConnectWise Automate vs. Datto Remote Monitoring and Management Report (Updated: July 2025).

Buyer's Guide

ConnectWise Automate vs. Datto Remote Monitoring and Management

July 2025

Download the complete report

Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.1% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 12.1%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

Read full review

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most value we get from this solution is that everything is on a patch cycle."

"Maybe they could improve the capability to be multi-tenant."

"The database is great. It's a nicely ordered database."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"This product saves us a lot of time and increases our efficiency."

"It is very scalable."

"The implementation is nice and easy."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The project management and task management features work well. It's a decent product in that regard."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"It has a single pane of glass, and it integrates well with other software."

More Datto Remote Monitoring and Management pros

Cons

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Their support needs to be better."

"Technical support was helpful."

More ConnectWise Automate cons

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

More Datto Remote Monitoring and Management cons

Pricing and Cost Advice

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

865,295 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Performing Arts

Healthcare Company

Educational Organization

Performing Arts

13%

Wholesaler/Distributor

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...

See all answers

Comparisons

Kaseya VSA vs ConnectWise Automate

Compared 29% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 8% of the time

Tanium vs ConnectWise Automate

Compared 6% of the time

More ConnectWise Automate Competitors

NinjaOne vs Datto Remote Monitoring and Management

Compared 16% of the time

ConnectWise RMM vs Datto Remote Monitoring and Management

Compared 14% of the time

N-able N-sight Remote Monitoring & Management vs Datto Remote Monitoring and Management

Compared 12% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 10% of the time

Kaseya VSA vs Datto Remote Monitoring and Management

Compared 10% of the time

More Datto Remote Monitoring and Management Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

August 2025

Download ConnectWise Automate product report

Buyer's Guide

Datto Remote Monitoring and Management

August 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Autotask EM, Autotask Endpoint Management, Datto RMM

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Buyer's Guide

ConnectWise Automate vs. Datto Remote Monitoring and Management

July 2025

Free Report: ConnectWise Automate vs. Datto Remote Monitoring and Management

Find out what your peers are saying about ConnectWise Automate vs. Datto Remote Monitoring and Management and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,295 professionals have used our research since 2012.

See our ConnectWise Automate vs. Datto Remote Monitoring and Management report.

See our list of best Remote Monitoring and Management (RMM) vendors.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.