No more typing reviews! Try our Samantha, our new voice AI agent.

ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Tanium
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
22
Ranking in other categories
Server Monitoring (4th), Vulnerability Management (25th), Endpoint Protection Platform (EPP) (16th), Endpoint Detection and Response (EDR) (22nd), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.4%, up 6.2% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.3% mindshare, down 2.5% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.4%
Kaseya VSA13.8%
NinjaOne10.7%
Other69.1%
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Tanium2.3%
Microsoft Defender for Endpoint7.0%
CrowdStrike Falcon6.2%
Other84.5%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
MA
Division Manager, Information Technology at a legal firm with 51-200 employees
Centralized policies have improved remote endpoint control and have simplified data visibility
The integration is not simple and easy. It requires experienced users or people who have done the implementation. When certain policies are applied, they do not immediately push the policies. For example, we manage endpoint device USB access. We set a policy to block it, but it does not come into effect immediately. Sometimes it takes three or four days for it to reflect. That is a pain point. I have raised this issue with support as well, but they said that I need to limit the number of devices in the policy. In terms of application deployment, for us, it was seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting on the product is great."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."
"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."
"The insights we gain from our endpoints and the management capabilities that Tanium provides have been a boon to our operations and security."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"Tanium’s best features include support for any Windows, Linux, or Mac endpoint, regardless of where it is, and the ability to do IT operations and security operations."
"The interrogation piece was the most valuable feature because it was very detailed."
"The security features are very valuable."
"Tanium is stable and it is also lightweight."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first."
"Tanium's most valuable features are patch management, inventory, and distribution software."
 

Cons

"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Their support needs to be better."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The most painful thing is the interface. It's a bit unclear sometimes."
"Tanium’s scalability could be improved."
"They could improve the UI."
"The problem or challenge is a pre-sales and go-to strategy for the SMB market delivered through a channel or model. It's very convoluted and vague, which leads to some confusion about the various types of modules, and the device-to-seat cost is extremely difficult to calculate."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"It is higher than some competitors in the market."
"There is an annual license required to use this solution."
"It's an expensive solution. It would be nice if the cost were lower."
"The solution offers value for money."
"The solution is expensive but it's a good investment."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Outsourcing Company
6%
Financial Services Firm
15%
Government
11%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise12
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
What advice do you have for others considering Tanium?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solut...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Tanium Inc Cloud, Tanium XEM
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: May 2026.
893,244 professionals have used our research since 2012.