Try our new research platform with insights from 80,000+ expert users

ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
Tanium
Average Rating
7.4
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Server Monitoring (6th), Vulnerability Management (24th), Endpoint Protection Platform (EPP) (34th), Endpoint Detection and Response (EDR) (31st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.8%, down 8.7% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.4% mindshare, up 2.4% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
ConnectWise Automate7.8%
Kaseya VSA18.2%
NinjaOne13.5%
Other60.5%
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Tanium2.4%
Microsoft Defender for Endpoint9.9%
CrowdStrike Falcon7.9%
Other79.8%
Endpoint Protection Platform (EPP)
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
NitinKushwaha - PeerSpot reviewer
Stable product with an ability to build complex roles
We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The implementation is nice and easy."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The database is great. It's a nicely ordered database."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Remote access and detailed monitoring help us support our equipment."
"It is very scalable."
"This product saves us a lot of time and increases our efficiency."
"Maybe they could improve the capability to be multi-tenant."
"I find the inventory and compliance features of Tanium to be the most impressive."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"The security features are very valuable."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"Tanium is a very good product and I would rate it eight or nine out of ten."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
 

Cons

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"Tanium’s scalability could be improved."
"The solution needs to improve the reporting and tracking capabilities."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."
"We had some issues with the solution's OS upgrade."
"They could improve the UI."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"The solution offers value for money."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"The solution is expensive but it's a good investment."
"It is higher than some competitors in the market."
"There is an annual license required to use this solution."
"It's an expensive solution. It would be nice if the cost were lower."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
868,787 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Performing Arts
10%
Educational Organization
6%
Real Estate/Law Firm
6%
Financial Services Firm
16%
Government
12%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Tanium?
The product is granular and can build complex roles compared to other EDR vendors.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: August 2025.
868,787 professionals have used our research since 2012.