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ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Tanium
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Server Monitoring (5th), Vulnerability Management (21st), Endpoint Protection Platform (EPP) (31st), Endpoint Detection and Response (EDR) (26th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.3% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.5% mindshare, up 2.2% since last year.
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
NitinKushwaha - PeerSpot reviewer
Stable product with an ability to build complex roles
We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"Remote access and detailed monitoring help us support our equipment."
"The initial setup is easy and the deployment is quick."
"It allows us to manage all client requests, jobs and invoicing."
"The implementation is nice and easy."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"This product saves us a lot of time and increases our efficiency."
"Tanium is a very good product and I would rate it eight or nine out of ten."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"The security features are very valuable."
"I like the tool's incident response and security patching."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
 

Cons

"The menu doesn't always load properly."
"Technical support was helpful."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"The solution needs to improve the reporting and tracking capabilities."
"The most painful thing is the interface. It's a bit unclear sometimes."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"They could improve the UI."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"The reporting could be improved."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"The solution offers value for money."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"There is an annual license required to use this solution."
"It is higher than some competitors in the market."
"It's an expensive solution. It would be nice if the cost were lower."
"The solution is expensive but it's a good investment."
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Top Industries

By visitors reading reviews
Educational Organization
27%
Computer Software Company
12%
Performing Arts
6%
Healthcare Company
6%
Financial Services Firm
16%
Government
12%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: June 2025.
860,592 professionals have used our research since 2012.