Datto Remote Monitoring and Management vs Kaseya VSA comparison

datto and Kaseya are both solutions in the Remote Monitoring and Management (RMM) category. datto is ranked #6 with an average rating of 8.0, while Kaseya is ranked #1 with an average rating of 7.5. datto holds a 12.1% mindshare in RMM, compared to Kaseya’s 18.2% mindshare. Additionally, 80% of datto users are willing to recommend the solution, compared to 85% of Kaseya users who would recommend it.

Datto Remote Monitoring and...

Read 10 Datto Remote Monitoring and Management reviews

1,693 Views
1,337 Comparison Views

80% willing to recommend

Kaseya VSA

Read 33 Kaseya VSA reviews

3,373 Views
2,327 Comparison Views

85% willing to recommend

Datto Remote Monitoring and...

Kaseya VSA

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Kaseya VSA and Datto Remote Monitoring and Management compete in the remote management tools category. Datto seems to have the upper hand with its intuitive console and seamless integration.

Features: Kaseya VSA offers robust remote management, automation capabilities, and effective patch management, integrating various functions into a single portal. Datto focuses on an intuitive console, seamless integration with ticketing systems, and effective automation for standard updates, strengthening its auditing capabilities and script execution efficiency.

Room for Improvement: Kaseya VSA needs to improve patch management consistency, mobile device management, and security features. Users desire enhancements in technical support and onboarding processes. Datto requires more seamless integrations with PSA solutions, reduction in false alerts, and improved setup processes. Improving automation for device configuration and extending monitoring functionalities could be beneficial.

Ease of Deployment and Customer Service: Kaseya VSA provides hybrid deployment options but receives mixed feedback on technical support effectiveness, experiencing delays and complexities. Datto focuses on cloud deployment, offering consistent support but with opportunities for process optimization. Kaseya's support could use significant improvements compared to Datto.

Pricing and ROI: Kaseya VSA is generally seen as competitively priced with flexible packages but faces higher costs in some regions, affecting ROI experiences variably. Datto's straightforward pricing is endpoint-based with bundled offerings, facing similar region-specific challenges but delivering value through ROI for different business needs.

To learn more, read our detailed Datto Remote Monitoring and Management vs. Kaseya VSA Report (Updated: July 2025).

Buyer's Guide

Datto Remote Monitoring and Management vs. Kaseya VSA

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

7.6

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Patch Management (8th)

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 12.1%, up from 7.2% compared to the previous year. The mindshare of Kaseya VSA is 18.2%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Charles Sedano

Owner at PC Systems of Mo, Inc.

Has indicators that tell us if a machine is idle, in use, powered off, etc.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"AEM support is great for Macs."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

More Datto Remote Monitoring and Management pros

"The most valuable features of this solution are automation, inventory, and patch management."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"The ease of access and ease of use was great."

"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."

"The remote management is quite good. Also, the patch management and service desk are great features of the solution."

"The training that we received was quite good."

"The most valuable part of this solution is the security features that it offers."

"I like the remote control, audit, inventory, patch management, software management, and monitoring features."

More Kaseya VSA pros

Cons

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

More Datto Remote Monitoring and Management cons

"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."

"The deployment process could be better."

"The product's user interface is an area with certain shortcomings where improvements are required."

"I believe we should include a VSA license to provide complete endpoint management."

"The solution is hard to use at first until you understand how it works."

"The predefined reports are not up to the mark and you have to do a lot of customization."

"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."

"The user interface is somewhat outdated."

More Kaseya VSA cons

Pricing and Cost Advice

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"Licensing is available on a yearly basis and is priced per node."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

"The solution is robust and the price is good for the features that are provided."

"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."

More Kaseya VSA pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Performing Arts

13%

Wholesaler/Distributor

Computer Software Company

Retailer

Computer Software Company

11%

Performing Arts

10%

Educational Organization

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...

See all answers

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

I would improve their support system. They can improve their interface, as the GUI looks very outdated. Although they have many features, improvements in the GUI in terms of the front face and the ...

See all answers

What is your primary use case for Kaseya VSA?

Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed ser...

See all answers

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Compared 13% of the time

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Compared 12% of the time

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Compared 12% of the time

N-able N-central vs Kaseya VSA

Compared 10% of the time

N-able N-sight Remote Monitoring & Management vs Kaseya VSA

Compared 4% of the time

More Kaseya VSA Competitors

Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

August 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

Kaseya VSA

August 2025

Download Kaseya VSA product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Buyer's Guide

Datto Remote Monitoring and Management vs. Kaseya VSA

July 2025

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