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Datto Remote Monitoring and Management pros and cons

Vendor: datto

4.0 out of 5

11 reviews
81% willing to recommend

Pros & Cons summary

Datto Remote Monitoring and Management offers great Mac integration with Autotask, strong alerting for potential failures, and time-saving billing automation. It enhances support efficiency with quick remote access while seamlessly managing patches and updates. However, it lacks robust network device monitoring, requires frequent customization, and has limited software coverage. Conversion and implementation may be time-consuming, and hardware specification integration needs improvement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

AEM support is great for Macs and integrates seamlessly with the Autotask ticketing system.

Datto offers a strong alerting system that helps identify high-level alerts and catch potential failures like RAID and drive issues.

Automation of tasks such as billing saves substantial time and resources, making processes quicker and more efficient.

The remote tool allows easy and quick access to user systems, improving support efficiency.

Standard patches, updates, and remote support are effectively managed by Datto, allowing for seamless and uninterrupted operation.

CONS

Datto Remote Monitoring and Management lacks functionality for effectively monitoring network devices like switches and routers.

Conversion processes can be time-consuming, especially for those with numerous clients.

Frequent customization is required since there are limited out-of-the-box setups, and implementation support is lacking.

There is a need for improved integration of hardware specifications, such as storage model identification.

Patch management and delay capabilities need enhancement, as the tool does not cover all necessary software.

Datto Remote Monitoring and Management Pros review quotes

DG

Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

May 3, 2018

AEM support is great for Macs.

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JW

Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees

Nov 18, 2021

I also like how Datto integrates seamlessly with the Autotask ticketing system.

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reviewer1742658

General Manager at a tech services company with 1-10 employees

Dec 15, 2021

It has a single pane of glass, and it integrates well with other software.

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Datto Remote Monitoring and Management

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Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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reviewer1747083

Business Development Manager at a comms service provider with 5,001-10,000 employees

Dec 17, 2021

We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.

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JB

IT Manager at Veracity Insurance Solutions, LLC

Dec 17, 2021

The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.

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reviewer1160955

Sales & Marketing at a tech services company with 11-50 employees

Jan 5, 2022

The project management and task management features work well. It's a decent product in that regard.

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DM

Chief Innovation Officer at TSA

Apr 7, 2022

Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.

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CP

Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

Even when the connection to the server is lost, the monitoring continues without interruption.

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Dario Caraponale

Founder at Strong security brasil

Aug 16, 2024

The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage.

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System Integrator IT Manager at Tecnimex S.r.l.

Dec 5, 2025

I chose Datto because of my positive impressions regarding their local support during the initial phase.

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Datto Remote Monitoring and Management Cons review quotes

DG

Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

May 3, 2018

We would like to see a little more functionality when monitoring network devices, such as switches and routers.

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JW

Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees

Nov 18, 2021

Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.

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reviewer1742658

General Manager at a tech services company with 1-10 employees

Dec 15, 2021

The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.

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Datto Remote Monitoring and Management

Free Report: Datto Remote Monitoring and Management Reviews and More

Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,114 professionals have used our research since 2012.

reviewer1747083

Business Development Manager at a comms service provider with 5,001-10,000 employees

Dec 17, 2021

My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.

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JB

IT Manager at Veracity Insurance Solutions, LLC

Dec 17, 2021

They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.

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reviewer1160955

Sales & Marketing at a tech services company with 11-50 employees

Jan 5, 2022

The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.

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DM

Chief Innovation Officer at TSA

Apr 7, 2022

I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.

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CP

Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

The only area where I see room for improvement is the ability to delay the application of patches for a set number of days.

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Dario Caraponale

Founder at Strong security brasil

Aug 16, 2024

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog.

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System Integrator IT Manager at Tecnimex S.r.l.

Dec 5, 2025

Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well.

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Remote Monitoring and Management (RMM)

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Popular Comparisons

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Kaseya VSA vs Datto Remote Monitoring and Management

Atera vs Datto Remote Monitoring and Management

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