Atera vs Datto Remote Monitoring and Management comparison

Atera and datto are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 9.0, while datto is ranked #7 with an average rating of 8.5. Atera holds a 10.5% mindshare in RMM, compared to datto’s 7.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 77% of datto users who would recommend it.

Atera

Read 15 Atera reviews

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1,230 Comparison Views

93% willing to recommend

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,094 Views
667 Comparison Views

77% willing to recommend

Atera

Datto Remote Monitoring and...

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Executive SummaryUpdated on Jan 2, 2025

Datto Remote Monitoring and Management and Atera are two competitive solutions in the IT management domain. Datto Remote Monitoring and Management holds an advantage due to its superior support, while Atera's innovative features and pricing strategy offer significant appeal.

Features: Datto Remote Monitoring and Management provides reliable backup solutions, effective network monitoring, and advanced scripting capabilities. Atera excels with an intuitive ticketing system, robust patch management, and comprehensive analytics. Its integration with third-party applications enhances management flexibility in remote environments.

Room for Improvement: Datto Remote Monitoring and Management could enhance user interface simplicity and reduce deployment complexity. Support for additional third-party integrations and expanded mobile functionality would also be beneficial. Atera could improve its native automation tools and expand cross-platform reports, along with more detailed network insights and enhanced automation capabilities.

Ease of Deployment and Customer Service: Datto Remote Monitoring and Management offers a comprehensive deployment model with excellent support and resources for setup. Atera's cloud-based deployment simplifies integration and is supported by continuous assistance and educational materials. While both offer efficient deployment processes, Atera enhances scalability and flexibility with its approach.

Pricing and ROI: Datto Remote Monitoring and Management incurs higher initial costs but promises long-term value through its extensive features and support. Atera offers a cost-effective pricing model with predictable costs, making it particularly attractive to budget-conscious businesses. Its pricing strategy leads to a strong return on investment, appealing to organizations managing strict budgets.

To learn more, read our detailed Atera vs. Datto Remote Monitoring and Management Report (Updated: March 2025).

Buyer's Guide

Atera vs. Datto Remote Monitoring and Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (11th)

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 10.5%, down from 15.1% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 7.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is reliable, and when it is working, it works without issues."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"I would say it's the number one tool for all ITMS."

More Atera pros

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"AEM support is great for Macs."

"It has a single pane of glass, and it integrates well with other software."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The project management and task management features work well. It's a decent product in that regard."

More Datto Remote Monitoring and Management pros

Cons

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"Customization could be improved."

"Having more freedom to perform identity access management would be great."

"It should improve its processes."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

More Atera cons

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

More Datto Remote Monitoring and Management cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera happened to have the best pricing model."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"The price is reasonable for what we require."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"Pricing is my favorite part of it. It was per user, not per client."

More Atera pricing and cost advice

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

10%

Retailer

Educational Organization

Computer Software Company

14%

Financial Services Firm

11%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

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What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

Datto Remote Monitoring and Management

April 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Also Known As

No data available

Autotask EM, Autotask Endpoint Management, Datto RMM

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Buyer's Guide

Atera vs. Datto Remote Monitoring and Management

March 2025

Free Report: Atera vs. Datto Remote Monitoring and Management

Find out what your peers are saying about Atera vs. Datto Remote Monitoring and Management and other solutions. Updated: March 2025.

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